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outlook email problem

Microsoft asked for me to create an alias email. I did so and now I can't access my original email address. I have tried changing the accounts to no help. I still have my original email on the app on my phone but this problem is happening when I use…

Outlook | Web | Outlook.com | Email
asked 2026-06-24T22:25:15.8866667+00:00
Paul Bernklau 0 Reputation points
commented 2026-06-26T03:10:00.67+00:00
Hornblower409 10,230 Reputation points
2 answers

How to add pdf document to a word document online.

how to add pdf document to a word document online. The online version does not have "insert > object".

Microsoft 365 and Office | Word | For home | Other
asked 2026-06-26T02:10:33.2866667+00:00
Holger Tandler 0 Reputation points
edited an answer 2026-06-26T03:09:48.3733333+00:00
Sumit D - IA 171.3K Reputation points Independent Advisor
5 answers

Remove old work email IDs from OneDrive login dropdown

Hi, still struggling to get rid of old work email that pops up if i hit "add account" to my One Drive settings.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-21T07:17:18.48+00:00
DKS 40 Reputation points
commented 2026-06-26T03:08:36.1233333+00:00
DKS 40 Reputation points
0 answers

Unable to Insert Dynamic Text in Email Template – Dynamics 365 CE 9.1.45.11 On-Premise UCI enabled

Dear Microsoft Support, We are encountering an issue with the Insert Dynamic Text functionality in Dynamics 365 CE 9.1 On-Premise (UCI) after upgrading our environment to v 9.1.45.11. Prior to the upgrade, the Insert Dynamic Text feature was functioning…

Microsoft 365 and Office | Development | Microsoft 365 Publishing
asked 2026-06-26T02:53:17.14+00:00
Antony Xavier 0 Reputation points
edited the question 2026-06-26T03:07:14.6266667+00:00
Dora-T 14,945 Reputation points Microsoft External Staff Moderator
2 answers

Hi, I recently created an Azure Synapse workspace and was attempting to run a simple SQL query using the built-in serverless SQL pool. However, I encountered an issue where the built-in serverless SQL pool is displays internal error and is unavailable

Azure Synapse Analytics
Azure Synapse Analytics

An Azure analytics service that brings together data integration, enterprise data warehousing, and big data analytics. Previously known as Azure SQL Data Warehouse.

5,660 questions
asked 2026-06-25T10:21:49.6+00:00
Kritika Tripathi 0 Reputation points
answered 2026-06-26T03:06:46.5166667+00:00
Megha Ramakrishnan 240 Reputation points
2 answers

My role shows “Unknown” in RBAC, so I cannot assign roles or create support requests

I am the only billing account owner and Global Administrator for a subscription in azure account. My role shows “Unknown” in RBAC, so I cannot assign roles or create support requests. How to grant Owner/User Access Administrator rights to my account so…

Azure Role-based access control
Azure Role-based access control

An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.

1,147 questions
asked 2026-06-22T04:23:48.2533333+00:00
Ashish Kumar 0 Reputation points
commented 2026-06-26T03:06:18.34+00:00
TP 158.1K Reputation points Volunteer Moderator
1 answer

Account creation blocked?

Hi, Recently, I attempted to create a Microsoft account aside from this alt but the account creation was blocked due to "unusual activity". I don't get it. I'm not trying to cause harm, I'm just trying from a different device. I'm sorry if I…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-24T20:40:50.2266667+00:00
Psi Dayspring 0 Reputation points
commented 2026-06-26T03:05:45.34+00:00
Alice-N 10,695 Reputation points Microsoft External Staff Moderator
1 answer

Mac can't open outlook

Hi I have a Mac M1 2020 and I was using Outlook for a long time, and everything works great, but the other day it didn't open, and I reinstalled the app, and it's the same... ¿someone knows what to do?

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-06-25T04:00:18.66+00:00
Andrea Henriquez Concha 0 Reputation points
commented 2026-06-26T03:05:22.28+00:00
Alice-N 10,695 Reputation points Microsoft External Staff Moderator
2 answers

How do I change the default storage of my Outlook emails, I do not want it to automatically save to One Drive?

I am having trouble with my Windows 11 laptop. It seems everything I do saves to One Drive automatically. My Documents and PDF's are suddenly much larger and difficult to send multiple attachments. Also I do not want my emails to automatically store to…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-24T08:05:55.7233333+00:00
Monique 0 Reputation points
commented 2026-06-26T03:04:59.81+00:00
Alice-N 10,695 Reputation points Microsoft External Staff Moderator
1 answer

receiving no emails but junk

Since noon yesterday, I have received no new regular emails except ones I sent myself. There are lots of junk emails but none that I normally receive. I had my husband send me one and it never showed up. Have been trying for 3 hours to remedy this to…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-24T13:10:53.6066667+00:00
Brenda Thomas 0 Reputation points
commented 2026-06-26T03:03:57.39+00:00
Alice-N 10,695 Reputation points Microsoft External Staff Moderator
2 answers

BitLocker recovery key is not working

I have an older Surface Laptop that will not let me access because it keeps saying the bitlocker recovery key is wrong, any possible solutions to access it again? I am unable to log in AT ALL.

Windows for home | Windows 10 | Recovery and backup
asked 2026-06-26T02:16:33.84+00:00
Elizabeth Ramirez 0 Reputation points
answered 2026-06-26T03:02:52.5133333+00:00
Gunasekar N 70,675 Reputation points Independent Advisor
0 answers

Lost active documents during Microsoft 365 subscription lapse

Hi, my subscription lapsed while I was working on a very very important document. When I renewed, the document is nowhere to be found. I've looked in the onedrive, trash, and anywhere else I can think. It is an unlabelled document, that had only been…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-06-26T03:02:38.08+00:00
claire schorn 0 Reputation points
0 answers

Can not send or receive emails

Trying to download the new Microsoft email and only shows me mail that's in the trash and not downloading new emails Moved from: Microsoft 365 and Office | Other

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,281 questions
asked 2026-06-26T02:58:33.9566667+00:00
Wendy Caron 0 Reputation points
edited the question 2026-06-26T03:02:14.1033333+00:00
Austin-H 8,355 Reputation points Microsoft External Staff Moderator
4 answers One of the answers was accepted by the question author.

Outlook for Mac (Legacy UI): HTML Reply/Forward Body Missing

Summary When replying to or forwarding HTML formatted emails in Legacy Outlook for Mac, the entire original message body is missing. Only headers (or nothing at all) appear in the composition window. This issue does not occur with plain text messages,…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-19T03:46:08.6666667+00:00
Myron Cramer 20 Reputation points
commented 2026-06-26T03:01:37.8233333+00:00
Michelle-N 18,105 Reputation points Microsoft External Staff Moderator
1 answer

Azure to Azure DR

We have set up DR using ASR. When I go to disaster recovery tab in Azure portal I see there is an update for agent version. Is it fine to update the agent version on the fly or does this impact the replication? Because these VMs belongs to Prod…

Azure Site Recovery
Azure Site Recovery

An Azure native disaster recovery service. Previously known as Microsoft Azure Hyper-V Recovery Manager.

960 questions
asked 2026-06-26T03:00:43.5733333+00:00
TwickyBrain 0 Reputation points
answered 2026-06-26T03:01:01.8+00:00

AI answer

1 answer

Sent emails are not syncing across devices

For my business, I have Outlook Legacy (newest version) on a Mac and use the Mail app on iphone and iPad. Recently, sent emails have stopped syncing between the three devices. Guidance would be most appreciated.

Outlook | MacOS | Legacy Outlook for Mac | For home
asked 2026-06-24T13:38:17.2233333+00:00
Leslie Marsh 30 Reputation points
commented 2026-06-26T03:00:23.7666667+00:00
Alice-N 10,695 Reputation points Microsoft External Staff Moderator
2 answers

se congela en modo tableta

necesito ayuda, no sé porque mi laptop envy x360 se congela después de un rato cuando está en modo tablet, entonces tengo que reiniciar el equipo del botón del teclado y volverlo a encender pero al momento de ponerlo en modo Tablet ocurre lo mismo,…

Windows for home | Other | Performance and system failures
asked 2026-06-25T04:33:23.5133333+00:00
😼 😼 0 Reputation points
recommended 2026-06-26T03:00:18.45+00:00
Ian-T 7,780 Reputation points Microsoft External Staff Moderator
3 answers

Locked Out of My Only Microsoft 365 Global Admin Account – Unable to Complete MFA

Hello, I am the only Global Administrator for our Microsoft 365 tenant and I am currently locked out of my admin account. Issue: MFA (Multi-Factor Authentication) is enabled by default for the Global Admin account. I cannot complete MFA because I no…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2025-09-17T10:43:06.83+00:00
Olsjan Bregaj 0 Reputation points
commented 2026-06-26T02:59:25.3266667+00:00
Michelle-N 18,105 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

My Outlook on Mac isn't showing my email content when I press reply - works on browser not on app.

Hi Microsoft Helpdesk, please advise if you already have fixes for this issue. I do not like to use New OUTLOOK. I prefer to use Legacy outlook. Thanks

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-24T02:36:49.78+00:00
Hoe, Derrick 20 Reputation points
accepted 2026-06-26T02:58:35.6966667+00:00
Hoe, Derrick 20 Reputation points
0 answers

For the azure artifact service, my domain is registered free from a LLC register agent. I don't have the original receipt.

Hi, For the azure artifact service, my domain is registered free from a LLC register agent. I don't have the original receipt. I also tried to turn off the domain privacy temporarily and print a whois record which contains the name and address and…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

911 questions
asked 2026-06-26T02:58:15.0833333+00:00
learncodingxt 0 Reputation points