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How do I downgrade my subscription

I purchased my Microsoft 365 subscription yesterday for family and I only need personal. How do I switch to personal?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-25T21:12:43.3133333+00:00
Lisa Wainwright 0 Reputation points
answered 2026-06-25T21:50:19.9266667+00:00
Estrella721 40,515 Reputation points Independent Advisor
0 answers

I want my email address to show as all lower case

I want to change my email address to show as all lower case

Outlook | Web | Outlook.com | Email
asked 2026-06-25T21:50:05.57+00:00
Jim Olmstead 0 Reputation points
3 answers One of the answers was accepted by the question author.

I have an issue with blank squares of symbols

I was on a copy and paste symbol on website, but it shows with a blank square, and I am having issues with it.

Microsoft Edge | Website issues | Windows 11
asked 2026-06-22T15:11:39.2333333+00:00
nathaniel rios 75 Reputation points
accepted 2026-06-25T21:49:45.34+00:00
nathaniel rios 75 Reputation points
2 answers

Windows update (Jun 24, 2026) done now scanner on printer doesn't work

Since yesterday when my computer did an update (running Windows 11 Pro) my brother printer (MFC-L6700DW) will not scan to my computer. I can print from my computer. I can use the app on my phone (iPhone 16 pro max) and scan to my phone. I did…

Windows for home | Windows 11 | Windows update
asked 2026-06-25T17:37:42.4966667+00:00
Sharon Truax 0 Reputation points
edited a comment 2026-06-25T21:47:55.2266667+00:00
MartMcd 2,675 Reputation points Volunteer Moderator
2 answers

Why can't I speak with a human? Terrible customer service

My husband is recently deceased and our Microsoft 365 account is in his name. How do I switch everything from our cloud to a new account with my name? I don't want to lose data. For the amount we pay Microsoft, we should be allowed to speak to a human!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-25T15:09:10.1566667+00:00
Chris Sullivan 0 Reputation points
commented 2026-06-25T21:47:07.8633333+00:00
Chris Sullivan 0 Reputation points
3 answers

My cursor is not visible. How do I find it?

My cursor is not visible. How do I find it? I tried everything.

Windows for home | Other | Search, touch, and mouse
asked 2026-03-06T01:40:27.5233333+00:00
Angela Madison 5 Reputation points
answered 2026-06-25T21:46:45.8533333+00:00
Robyn Briggs 0 Reputation points
1 answer

I do not get any verification codes sent to my email

My outlook email does not get any verification codes, I did all the basic things like checking my spam checking my blocked users and everything, nothing works. is there any solution? how I can fix this?

Outlook | Web | Outlook.com | Email
asked 2026-06-25T20:58:35.9366667+00:00
Rafa Orte 0 Reputation points
answered 2026-06-25T21:46:01.2+00:00
Kayece Jan Mae Amizola 15,025 Reputation points Independent Advisor
2 answers

Spell Check crashes Word 365 (Mac)

Nearly every time I run Spell Check, Word crashes. I’m using Word 365 on a Mac. I don’t believe this is an issue with a corrupt document as this has happened regularly across numerous documents. How do I resolve this issue?

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-06-25T19:09:27.1666667+00:00
akikoyamagata akikoyamagata 0 Reputation points
answered 2026-06-25T21:45:51.0066667+00:00
Bob Jones AKA CyberTaz MVP 436.1K Reputation points
1 answer

Account was hacked, and i am getting no response from the account recovery forms.

On the 17th of June, my account got hacked. I didn't realize it until the person had already removed my email off of the account, and changed the password. I have been trying multiple days to receive any response from the account recovery forms, but to…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-06-25T21:08:54.6966667+00:00
Emerson Bass 0 Reputation points
answered 2026-06-25T21:45:32.5366667+00:00
John Jefferson Doyon 75,305 Reputation points Independent Advisor
1 answer

Answers at the end

I'm looking to make it where a client can answer questions and at the end, based on their selection, their answers populate at the very end. How do I go about doing that?

Microsoft 365 and Office | Microsoft Forms | For business
asked 2026-06-25T21:13:20.2066667+00:00
Christopher Batista 0 Reputation points
edited an answer 2026-06-25T21:44:40.7933333+00:00
Ryan-N 13,940 Reputation points Microsoft External Staff Moderator
2 answers

GPO for Outlook

Hello, I have two machine both have the same version of Outlook 2024 installed and in different OU in East Coast and West Coast same AD. Outlook received this warning when engineer applied Outlook as sender in his application. One of the IT engineer…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-05-19T15:23:58.44+00:00
Jimmy V 0 Reputation points
commented 2026-06-25T21:44:02.03+00:00
Hin-V 15,815 Reputation points Microsoft External Staff Moderator
2 answers

Is it easy to back up my computer?

Hello, This may sound naive, and admittedly, I am when it comes to these things. I'd like to know the best way to back up my computer. I understand OneDrive does a lot of the work, but how can I be sure everything is being backed up? Thanks ~

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-25T03:12:20.8733333+00:00
EML 0 Reputation points
commented 2026-06-25T21:43:54.37+00:00
Craig Long 18,235 Reputation points
3 answers

WINDOWS 11 ACTIVATION

I updated MY hd and motherboard. PC asks me to activate my Windows 11 again. I put in the COA, but it didn't accept it. How do I fix this?

Windows for home | Windows 11 | Licensing and activation
asked 2025-12-04T19:17:12.6366667+00:00
Charles Billings 0 Reputation points
answered 2026-06-25T21:43:18.0666667+00:00
seoah topu 0 Reputation points
2 answers

How do I recover corrupted .zip files that OneDrive produced?

I downloaded some files from a shared folder as .zip archives as there were many of them (too long to download one by one). All the .zip files downloaded successfully, but when I tried to unarchive them a day later, they were all corrupted. The original…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-05-14T20:05:44.0233333+00:00
commented 2026-06-25T21:42:45.14+00:00
Neil 0 Reputation points
3 answers One of the answers was accepted by the question author.

Several days ago noticed API error. Your resource has been temporarily blocked because we detected unusual behavior

on 5/21/2026 I got this error. Your resource has been temporarily blocked because we detected unusual behavior Not sure why. Been using foundry the same way for a while. Now I cant do anything not even deploy a new model. If I try I get BadRequest: An…

Azure AI Anomaly Detector
Azure AI Anomaly Detector

An Azure service that identifies anomalies and defects early with time-series detection.

15 questions
asked 2026-05-24T05:58:49.13+00:00
Robert S 20 Reputation points
accepted 2026-06-25T21:42:19.3+00:00
Robert S 20 Reputation points
1 answer One of the answers was accepted by the question author.

Outlook notification for each sent email

I have randomly started getting Outlook banner/sound notifications when I send an email in New Outlook. The notification looks and sounds like a new email notification, and it shows me as the sender, but it's simply a sent email being created in my sent…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-11T13:07:04.64+00:00
Martha 20 Reputation points
commented 2026-06-25T21:41:59.3366667+00:00
Jackie 0 Reputation points
1 answer

Help with Microsoft Account Recovery without access to email. Who can I call for help?

Can anyone please help guide me in the right direction on where I can talk to an acutual person about my Microsoft account. I am locked out of it and the email recovery option and online options have not worked. I need access to my account soon and…

Outlook | Web | Outlook.com | Email
asked 2026-06-25T20:25:56.43+00:00
IBKemp 0 Reputation points
edited a comment 2026-06-25T21:41:10.3633333+00:00
Clara Johnson 0 Reputation points
3 answers

Microphone on new webcam stopped working

The microphone on my webcam has stopped working only after a month, the voice had become faint and now completely gone. In settings sound input no device is detected for microphone only the camera I tried with another new webcam but that too did not…

Windows for home | Other | Devices and drivers
asked 2026-06-25T15:00:38.0366667+00:00
pam SH 0 Reputation points
answered 2026-06-25T21:38:00.4633333+00:00
Ivan B 115.2K Reputation points Independent Advisor
0 answers

How do I download build 29613 to my desktop please

Could you please provide in depth details as how to download build 29613 to my desktop please. My system is hung up in a insider pre-release mode that I cannot get out of. I have tried everything that the web has to offer but I have tried several…

Windows Insider program | Windows Insider preview | Other
asked 2026-06-25T21:37:05.9066667+00:00
William Johnson 0 Reputation points
2 answers

VM not accessible after WireGuard install

I am unable to access one of our VMs running Win10 through Bastion after installing WireGuard on the VM. I am trying to enable the serial console for this VM but unsure how to do so.

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,205 questions
asked 2026-06-25T15:45:37.2333333+00:00
Jed 0 Reputation points
commented 2026-06-25T21:36:29.5766667+00:00
Manasa Akula 690 Reputation points Microsoft External Staff Moderator