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Contact Microsoft live agent

One user has duplicated programs with Microsoft business 365. If we cancel the existing program ourselves, we may lose her information in her Copilot. So, we need help from Microsoft but could not be in touch with a live agent.  

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-23T15:11:55.58+00:00
Ying Chun 0 Reputation points
3 answers One of the answers was accepted by the question author.

Mac Legacy Outlook When reply or forward mail, doesn't display the original e-mails

I'm using Mac Legacy Outlook Version 16.110 (26061317), when I reply or forward mail, it never shows the original e-mails. I try to change all the settings it doesn't work. When I turn to New Outlook, this issue can be fixed, but I need to stay with…

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-18T05:51:24.41+00:00
Sonic Kuai 40 Reputation points
edited an answer 2026-06-23T15:10:49.9133333+00:00
Andrew Ramos 0 Reputation points
0 answers

Is AB-730 (AI Business Professional) an eligible prerequisite for AB-100 certification?

Hello Microsoft Team, I am confused about the prerequisite requirements for the AB-100 certification (Microsoft Certified: Agentic AI Business Solutions Architect). Some third-party certification websites state that AB-730 (AI Business Professional) or…

Windows for business | Windows 365 Business
asked 2026-06-23T15:10:01.9533333+00:00
Dao Van Viet 0 Reputation points
2 answers

Microsoft Teams Loop Component pasting issues

I use the loop components on a daily basis, as an indicator to see if I need to have a standing meeting with my account team or not. I always have 4 columns: Account Person, a label column which gives a yes or no option to pick, details on what the…

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-06-17T12:30:15.6433333+00:00
Kris VanWinkle 0 Reputation points
edited an answer 2026-06-23T15:09:35.37+00:00
Liora D 16,965 Reputation points Microsoft External Staff Moderator
5 answers

Our non profit sharepoint site is now unavailable

I can log into as admin for our non-profit site but the onedrive apps that are set up fail to sign in. Also navigating to [Moderator note: Personally Identifiable Information removed] allows us to log in but does not show any files.

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-06-10T11:51:30.3966667+00:00
Andrew Scott 10 Reputation points
commented 2026-06-23T15:08:56.4266667+00:00
Demi-N 18,400 Reputation points Microsoft External Staff Moderator
2 answers

HOW TO GET PRODUCT KEYS

I want to get the product key of my HP-19 DESKTOP-7EARRB5. the packaging has been misplaced for a while. and i need these keys to activate my Microsoft word

Microsoft 365 and Office | Word | Other | Windows
asked 2026-06-23T10:32:53.0533333+00:00
Joy Hannah 0 Reputation points
answered 2026-06-23T15:08:38.63+00:00
Stefan Blom 342.8K Reputation points MVP Volunteer Moderator
0 answers

Contact Microsoft helpdesk live person

I have bought Copilot upgrade in my business account but it is still showing up as basic when I sign into Microsoft account, so I need to contact Microsoft helpdesk. I tried all the ways suggested by the AI agent and it did not work. How can I contact a…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-23T15:08:14.9066667+00:00
Ying Chun 0 Reputation points
3 answers

Azure migrate error (Gcp to azure )

Hello team. we are trying to migrate GCP servers to azure VM. agent based migration we have successfully created project we have successfully installed replication appliance and registered we have installed mobility agent on gcp (source) servers…

Azure Migrate
Azure Migrate

A central hub of Azure cloud migration services and tools to discover, assess, and migrate workloads to the cloud.

1,100 questions
asked 2026-06-23T14:42:42.7466667+00:00
Niveditha Manjegowda 0 Reputation points
answered 2026-06-23T15:07:55.5466667+00:00
Jose Benjamin Solis Nolasco 8,721 Reputation points Volunteer Moderator
2 answers

Microsoft Designer is asking to sign in but doesn't accept work account

Hi all, On Windows 11 a user tries to rotate an image using Designer but asked to sign in. When he tries to sign in with his MS 365 work account it is not accepted. When he tries to sign in with his MS 365 alias the creds are accepted and a code is…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-16T01:45:34.3033333+00:00
DT_2026 40 Reputation points
commented 2026-06-23T15:07:52.8833333+00:00
Kyle Kotlan 0 Reputation points
0 answers

Migrate to a Standard SKU public IP address on Azure VPN Gateway VpnGw1

I need to migrate the IP of my Virtual Network Gateway (Sku VpngGw1, Active-Active, P2S and S2S as well) since the action is required by June 30th, and all of the IPs are Basic, so it gives me trouble when I go in the portal Settings > Configuration…

Azure VPN Gateway
Azure VPN Gateway

An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.

2,118 questions
asked 2026-06-23T10:12:38.8466667+00:00
METAKOL MK 0 Reputation points
edited a comment 2026-06-23T15:06:51.5066667+00:00
Vallepu Venkateswarlu 10,015 Reputation points Microsoft External Staff Moderator
0 answers

unexpected error

We encountered an unexpected error. Please try again later. If this issue continues, please contact site support. unfortunately I am unable to schedule any exam though I am reaching the point where I put my address and other details ; post which it…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-23T15:06:33.1466667+00:00
Navin Tigga 0 Reputation points
2 answers

My Microsoft account is being treated as a Work/School account and I cannot reach support

My personal Microsoft account is being misclassified as a Work/School account. Because of this, every support page redirects me to the Sign-in Helper and I cannot reach a human agent. My account appears to be stuck in the GUID tenant [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-12T09:21:55.44+00:00
PeterO 0 Reputation points
commented 2026-06-23T15:06:21.53+00:00
Demi-N 18,400 Reputation points Microsoft External Staff Moderator
0 answers

Attempt to create App service managed certificate fails repeatedly

I have created a new flex consumption function app to handle traffic to deprecated application domains. In migrating these domains from other app services to this new function app, the first three domains I migrated worked flawlessly - I removed SSL…

Azure Functions
Azure Functions

An Azure service that provides an event-driven serverless compute platform.

6,489 questions
asked 2026-06-23T13:26:41.3633333+00:00
Joe K 20 Reputation points
commented 2026-06-23T15:06:03.79+00:00
Rakesh Mishra 9,795 Reputation points Microsoft External Staff Moderator
1 answer

Useless windows 11 language settings

Why oh why does Windows 11 keep reverting to English US when I keep changing it to where I am, i.e. English UK? I write emails etc. and look thick as a brick because it is written in AMERICAN crap.

Windows for home | Windows 11 | Input and language
asked 2026-06-23T14:57:27.34+00:00
Andrew Copland 0 Reputation points
answered 2026-06-23T15:06:01.2333333+00:00
Sai Rupini Chitikesi 0 Reputation points
1 answer

Certificate of Tax Residence for year 2025 and 2026 - Microsoft Regional Sales Pte Ltd

Dear Microsoft Team We kindly request a Certificate of Tax Residency for 2026 and 2025 for withholding tax compliance purposes. Please provide the certificate applicable, preferably issued by the relevant tax authority. Thank you in advance.

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-06-23T14:33:56.7533333+00:00
Shubham Maheshwari 0 Reputation points
answered 2026-06-23T15:05:31.9266667+00:00
Lia V 7,120 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Redeemed second product key on wrong computer

I purchased two copies of MS Office Home 2024 for Mac via Amazon. Yesterday I redeemed one key on my computer; all went well. This morning, I inadvertently redeemed the second key on the same computer, when I actually had intended to install it on my…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-06-20T15:26:15.57+00:00
Michael Wilser 20 Reputation points
accepted 2026-06-23T15:05:23+00:00
Michael Wilser 20 Reputation points
1 answer

How do content creators save high-quality YouTube thumbnails?

I'm curious how content creators and bloggers save YouTube thumbnails for reference and research purposes. Do you use browser tools, manual methods, or dedicated applications? [moderator's note: moved from Microsoft Edge | Favorites, history, and…

Community Center | Not monitored
asked 2026-06-16T07:11:01.37+00:00
Alex Bannett 0 Reputation points
commented 2026-06-23T15:04:05.3833333+00:00
Alex Bannett 0 Reputation points
1 answer

ohs 2021 package

I had an ohs 2021 package preinstalled which is not visible now.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-23T11:50:33.03+00:00
Umesh Dhyani 0 Reputation points
answered 2026-06-23T15:04:00.0366667+00:00
Stefan Blom 342.8K Reputation points MVP Volunteer Moderator
1 answer

did not received voucher

Hello, I participated in the Microsoft AI Skills Fest 2026 challenge and submitted the voucher claim form on June 10, 2026. I successfully completed the required learning path and received my Credly badge on June 19, 2026. I accepted the badge on June…

Community Center | Not monitored
asked 2026-06-22T16:51:20.46+00:00
sanyog maharjan 0 Reputation points
commented 2026-06-23T15:03:42.67+00:00
Julian Sharp 31,581 Reputation points
2 answers

Xbox App Will Not Launch on Windows PC After Extensive Troubleshooting (Including In-Place Upgrade)

I am contacting support regarding a critical issue where the Xbox app on my Windows PC will not launch at all. The app is 100% installed on my system, but when I try to open it, absolutely nothing happens. No window appears, no error message is…

Windows for home | Windows 11 | Gaming
asked 2026-06-01T00:58:24.2633333+00:00
Thiago Fontinelli 20 Reputation points
commented 2026-06-23T15:03:42.0366667+00:00
Thiago Fontinelli 20 Reputation points