Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,830 questions
2 answers
Microsoft 365 Family purchase not showing in my subscriptions
Microsoft 365 Family purchase not showing in my account
Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-06-08T00:26:06.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 85%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Suzanne McLaughlin
0
Reputation points
answered 2026-06-08T01:49:22.9+00:00
EmilyS726
236.8K
Reputation points
Independent Advisor
3 answers
How to fix computer stuck on “preparing” loop in a full reset
My comupter got an malware yesterday , which kept running commands in the background using up tons of cpu usage, then i tried full resetting it but its been stuck in an endless loop of a text saying “preparing” and just resetting the pc, please help!!
Windows for home | Windows 10 | Recovery and backup
404 questions
asked 2026-06-07T10:00:38.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 65%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEE%3C/text%3E%3C/svg%3E)
Erdene Erdenesuren
0
Reputation points
commented 2026-06-08T01:49:05.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
39,120
Reputation points
Independent Advisor
1 answer
Unable to remove my credit card due to Azure account locked (inactivity)
i'm having the following problem, i can't remove a card from my Microsoft Account, without configuring my Azure Subscription, BUT i can't configure my azure subscription because the Log-In What can i do ? . [Moderator edit: Changed tags from: Azure |…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,659 questions
asked 2026-06-06T01:58:01.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 73%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jeferson Carvalho Junior
0
Reputation points
edited the question 2026-06-08T01:47:56.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shubham Sharma
16,740
Reputation points Microsoft External Staff
Moderator
1 answer
refund Charged TWICE ON BANK ACCOUNT
I have 2 different bank accounts. You charged me to reinstate on both bank accounts I would like a refund Thank you
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
24,893 questions
asked 2026-06-07T23:11:20.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 54%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Debra D
0
Reputation points
edited an answer 2026-06-08T01:47:43.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
43,340
Reputation points
Independent Advisor
2 answers
Stuck in Sign Out - One Drive
My One Drive is stuck in "signing out" and will not sync or do anything. I have done everything I can think of to do. I cannot do anything with One Drive. I need the ability to go from home to work without having to save everything to a…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
15,503 questions
asked 2026-06-07T21:16:38.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 2%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Misty Cronsell
0
Reputation points
answered 2026-06-08T01:47:40.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
6,700
Reputation points Microsoft External Staff
Moderator
2 answers
Outlook emails keep disappearing
I've recently got a new Windows 11 PC and have installed the classic Outlook desktop app, When i open the app it updates with my emails, but after a short period of time they disappear and I cannot find them, most of them unread. Please could you advise…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
31,813 questions
asked 2026-06-07T18:04:38.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 60%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
James Cameron
0
Reputation points
edited an answer 2026-06-08T01:47:30.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 40%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWB%3C/text%3E%3C/svg%3E)
Winnie-B
7,945
Reputation points Microsoft External Staff
Moderator
1 answer
Cannot upgrade, modify, or create e new MySQL flexible server with sponsorship nonprofit license
I am prompted to upgrade my MySQL server from version 8.0 to 8.4 Anything I try to do (upgrade, change from burstable to general purpose, change location, create a new server from scratch) gives me an error "because provisioning in the requested…
Azure Database for MySQL
Azure Database for MySQL
An Azure managed MySQL database service for app development and deployment.
1,250 questions
asked 2026-06-07T13:36:58.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 38%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Davide Bonzi
0
Reputation points
edited an answer 2026-06-08T01:47:13.13+00:00
Jose Benjamin Solis Nolasco
8,076
Reputation points
Volunteer Moderator
2 answers
activiation code error
I have checked the activation code status, etc and all looks good but I'm still getiting an activation code error
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
19,673 questions
asked 2026-06-08T01:00:10.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 43%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Johanna Anderson
0
Reputation points
answered 2026-06-08T01:46:37.0333333+00:00
EmilyS726
236.8K
Reputation points
Independent Advisor
3 answers
Locked Out
I can’t log in to my admin account. My authenticator app is locked since it asks for a code I can’t generate. I need help verifying ownership and resetting MFA.
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
261 questions
asked 2026-06-03T22:35:05.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 94%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Marco Carrasco, LLM, PMP
0
Reputation points
commented 2026-06-08T01:46:10.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 1%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dora-T
13,910
Reputation points Microsoft External Staff
Moderator
1 answer
Potential display bug for Microsoft Photos when editing-only small cropped section of opened pictures can be seen
Hi, As of recently, I'd say Thursday, two days ago, I began to encounter a display bug(?) when clicking 'edit' I am still on Windows 10, and there had been no signs of any issues up till when this issue happened. I'd still been editing pictures just fine…
Windows for home | Windows 10 | Apps
392 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 72%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
2 answers
Tenant Lockout – Lost Access to Authenticator for the Only Global Administrator Account
Hello Microsoft Support, I am requesting assistance regarding a tenant lockout situation. I have lost my mobile phone and no longer have access to Microsoft Authenticator. The affected account is the only Global Administrator account in my Microsoft 365…
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
261 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 22%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
1 answer
Sounds on my computer no longer works
My sound stopped working when I was listening t video
Windows for home | Windows 11 | Devices and drivers
23,177 questions
asked 2026-06-07T23:15:52.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 62%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHR%3C/text%3E%3C/svg%3E)
Helena Rosman
0
Reputation points
answered 2026-06-08T01:45:01.8866667+00:00
Estrella721
39,120
Reputation points
Independent Advisor
2 answers
Microsoft account 365 locked out
Dear team, I have a serious problem with my Microsoft 365 account. I am currently locked out due to my authentication app, as I have changed my phone. There is no way I can log in differently. I lost 3 days due to this. And I am the admin. PLEASE…
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
261 questions
asked 2026-06-02T16:14:44.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 0%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Babic, Milan [Recruit121]
0
Reputation points
commented 2026-06-08T01:44:52.37+00:00
Dora-T
13,910
Reputation points Microsoft External Staff
Moderator
2 answers
Authenticator app
I have an issue regarding my Authenticator App. It says my phone is rooted and it denies my laptop to login with my school email. So i really need help, and i have already switched off the developer option in my phone hoping that it would work.
Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
52 questions
asked 2026-06-07T23:54:48.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 88%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mabobo Mokhina
0
Reputation points
edited the question 2026-06-08T01:43:33.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 18%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Austin-H
8,355
Reputation points Microsoft External Staff
Moderator
1 answer
New Windows 11 computer. Do I need to acquire fonts.
New Windows 11 computer. Do I need to acquire fonts. How to do that? Thanks for your help, PR
Windows for home | Windows 11 | Desktop, Start, and personalization | Other
asked 2026-06-08T01:03:45.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 91%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
Phillip Richcreek
690
Reputation points
answered 2026-06-08T01:43:27.3266667+00:00
EmilyS726
236.8K
Reputation points
Independent Advisor
2 answers
Bitlocker recovery key.
I have a Lenovo laptop, which was working fine up until I went to use it this morning. It’s come up with the bitlocker recovery key which I don’t have as I haven’t set this up! It won’t even let me reset my laptop. How can I fix this.
Windows for home | Windows 11 | Devices and drivers
23,177 questions
asked 2026-06-07T23:38:24.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 97%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Amy Moore
0
Reputation points
answered 2026-06-08T01:42:54.29+00:00
Estrella721
39,120
Reputation points
Independent Advisor
2 answers
My account got hacked!
Hello! About a week or 2 ago I got my account hacked but when I try to log in another person's Gmail shows up, is there any way to recover my email because it says it doesnt exist when I try to log on anything else but my pc. If you could help that eould…
Windows for home | Windows 11 | Security and privacy
8,251 questions
asked 2026-06-08T00:20:18.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 80%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Aya AITACHOUR
0
Reputation points
answered 2026-06-08T01:42:32.7933333+00:00
Darhyl Amizola
43,340
Reputation points
Independent Advisor
1 answer
How to get free storage
I cannot save a file in my Excel spreadsheet as i have no cloud storage left. I want free storage. How do I get more storage?
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,450 questions
asked 2026-06-08T01:39:50.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 27%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Margie Jackson
0
Reputation points
commented 2026-06-08T01:42:20.6033333+00:00
Margie Jackson
0
Reputation points
1 answer
emails dont' go thorugh as "unauthorized addresses but they went through a few days ago. Waht changed and why?
emails I have sent are not not going through because the email addresses are not recognized. How to override this?
Outlook | Outlook for mobile | Outlook for iOS | For education
Outlook | Outlook for mobile | Outlook for iOS | For education
Using Outlook for iOS in educational settings for communication and organization
357 questions
asked 2026-06-08T01:41:24.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 26%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
Jill Vexler
0
Reputation points
answered 2026-06-08T01:41:37.02+00:00
AI answer
2 answers
i can not access my steam gaming platform
i moved the platform from one drive to another an since i did that i can not access it cant figure out how to get it to load from desktop
Windows for home | Other | Gaming
3,864 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 49%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)