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Microsoft 365 Family purchase not showing in my subscriptions

Microsoft 365 Family purchase not showing in my account

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-06-08T00:26:06.5066667+00:00
Suzanne McLaughlin 0 Reputation points
answered 2026-06-08T01:49:22.9+00:00
EmilyS726 236.8K Reputation points Independent Advisor
3 answers

How to fix computer stuck on “preparing” loop in a full reset

My comupter got an malware yesterday , which kept running commands in the background using up tons of cpu usage, then i tried full resetting it but its been stuck in an endless loop of a text saying “preparing” and just resetting the pc, please help!!

Windows for home | Windows 10 | Recovery and backup
asked 2026-06-07T10:00:38.5166667+00:00
Erdene Erdenesuren 0 Reputation points
commented 2026-06-08T01:49:05.6566667+00:00
Estrella721 39,120 Reputation points Independent Advisor
1 answer

Unable to remove my credit card due to Azure account locked (inactivity)

i'm having the following problem, i can't remove a card from my Microsoft Account, without configuring my Azure Subscription, BUT i can't configure my azure subscription because the Log-In What can i do ? . [Moderator edit: Changed tags from: Azure |…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-06-06T01:58:01.7166667+00:00
Jeferson Carvalho Junior 0 Reputation points
edited the question 2026-06-08T01:47:56.8266667+00:00
Shubham Sharma 16,740 Reputation points Microsoft External Staff Moderator
1 answer

refund Charged TWICE ON BANK ACCOUNT

I have 2 different bank accounts. You charged me to reinstate on both bank accounts I would like a refund Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-07T23:11:20.6066667+00:00
Debra D 0 Reputation points
edited an answer 2026-06-08T01:47:43.06+00:00
Darhyl Amizola 43,340 Reputation points Independent Advisor
2 answers

Stuck in Sign Out - One Drive

My One Drive is stuck in "signing out" and will not sync or do anything. I have done everything I can think of to do. I cannot do anything with One Drive. I need the ability to go from home to work without having to save everything to a…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-07T21:16:38.34+00:00
Misty Cronsell 0 Reputation points
answered 2026-06-08T01:47:40.2966667+00:00
Norah-L 6,700 Reputation points Microsoft External Staff Moderator
2 answers

Outlook emails keep disappearing

I've recently got a new Windows 11 PC and have installed the classic Outlook desktop app, When i open the app it updates with my emails, but after a short period of time they disappear and I cannot find them, most of them unread. Please could you advise…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-07T18:04:38.2233333+00:00
James Cameron 0 Reputation points
edited an answer 2026-06-08T01:47:30.27+00:00
Winnie-B 7,945 Reputation points Microsoft External Staff Moderator
1 answer

Cannot upgrade, modify, or create e new MySQL flexible server with sponsorship nonprofit license

I am prompted to upgrade my MySQL server from version 8.0 to 8.4 Anything I try to do (upgrade, change from burstable to general purpose, change location, create a new server from scratch) gives me an error "because provisioning in the requested…

Azure Database for MySQL
Azure Database for MySQL

An Azure managed MySQL database service for app development and deployment.

1,250 questions
asked 2026-06-07T13:36:58.92+00:00
Davide Bonzi 0 Reputation points
edited an answer 2026-06-08T01:47:13.13+00:00
Jose Benjamin Solis Nolasco 8,076 Reputation points Volunteer Moderator
2 answers

activiation code error

I have checked the activation code status, etc and all looks good but I'm still getiting an activation code error

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-08T01:00:10.16+00:00
Johanna Anderson 0 Reputation points
answered 2026-06-08T01:46:37.0333333+00:00
EmilyS726 236.8K Reputation points Independent Advisor
3 answers

Locked Out

I can’t log in to my admin account. My authenticator app is locked since it asks for a code I can’t generate. I need help verifying ownership and resetting MFA.

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-06-03T22:35:05.2666667+00:00
Marco Carrasco, LLM, PMP 0 Reputation points
commented 2026-06-08T01:46:10.67+00:00
Dora-T 13,910 Reputation points Microsoft External Staff Moderator
1 answer

Potential display bug for Microsoft Photos when editing-only small cropped section of opened pictures can be seen

Hi, As of recently, I'd say Thursday, two days ago, I began to encounter a display bug(?) when clicking 'edit' I am still on Windows 10, and there had been no signs of any issues up till when this issue happened. I'd still been editing pictures just fine…

Windows for home | Windows 10 | Apps
asked 2026-06-06T04:30:16.5433333+00:00
C 0 Reputation points
edited a comment 2026-06-08T01:45:44.1866667+00:00
C 0 Reputation points
2 answers

Tenant Lockout – Lost Access to Authenticator for the Only Global Administrator Account

Hello Microsoft Support, I am requesting assistance regarding a tenant lockout situation. I have lost my mobile phone and no longer have access to Microsoft Authenticator. The affected account is the only Global Administrator account in my Microsoft 365…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-06-02T23:59:47.54+00:00
Vinicius 0 Reputation points
commented 2026-06-08T01:45:37.3666667+00:00
Dora-T 13,910 Reputation points Microsoft External Staff Moderator
1 answer

Sounds on my computer no longer works

My sound stopped working when I was listening t video

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-07T23:15:52.89+00:00
Helena Rosman 0 Reputation points
answered 2026-06-08T01:45:01.8866667+00:00
Estrella721 39,120 Reputation points Independent Advisor
2 answers

Microsoft account 365 locked out

Dear team, I have a serious problem with my Microsoft 365 account. I am currently locked out due to my authentication app, as I have changed my phone. There is no way I can log in differently. I lost 3 days due to this. And I am the admin. PLEASE…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-06-02T16:14:44.9566667+00:00
Babic, Milan [Recruit121] 0 Reputation points
commented 2026-06-08T01:44:52.37+00:00
Dora-T 13,910 Reputation points Microsoft External Staff Moderator
2 answers

Authenticator app

I have an issue regarding my Authenticator App. It says my phone is rooted and it denies my laptop to login with my school email. So i really need help, and i have already switched off the developer option in my phone hoping that it would work.

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-07T23:54:48.6+00:00
Mabobo Mokhina 0 Reputation points
edited the question 2026-06-08T01:43:33.07+00:00
Austin-H 8,355 Reputation points Microsoft External Staff Moderator
1 answer

New Windows 11 computer. Do I need to acquire fonts.

New Windows 11 computer. Do I need to acquire fonts. How to do that? Thanks for your help, PR

Windows for home | Windows 11 | Desktop, Start, and personalization | Other
asked 2026-06-08T01:03:45.7466667+00:00
Phillip Richcreek 690 Reputation points
answered 2026-06-08T01:43:27.3266667+00:00
EmilyS726 236.8K Reputation points Independent Advisor
2 answers

Bitlocker recovery key.

I have a Lenovo laptop, which was working fine up until I went to use it this morning. It’s come up with the bitlocker recovery key which I don’t have as I haven’t set this up! It won’t even let me reset my laptop. How can I fix this.

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-07T23:38:24.8533333+00:00
Amy Moore 0 Reputation points
answered 2026-06-08T01:42:54.29+00:00
Estrella721 39,120 Reputation points Independent Advisor
2 answers

My account got hacked!

Hello! About a week or 2 ago I got my account hacked but when I try to log in another person's Gmail shows up, is there any way to recover my email because it says it doesnt exist when I try to log on anything else but my pc. If you could help that eould…

Windows for home | Windows 11 | Security and privacy
asked 2026-06-08T00:20:18.4566667+00:00
Aya AITACHOUR 0 Reputation points
answered 2026-06-08T01:42:32.7933333+00:00
Darhyl Amizola 43,340 Reputation points Independent Advisor
1 answer

How to get free storage

I cannot save a file in my Excel spreadsheet as i have no cloud storage left. I want free storage. How do I get more storage?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-06-08T01:39:50.6966667+00:00
Margie Jackson 0 Reputation points
commented 2026-06-08T01:42:20.6033333+00:00
Margie Jackson 0 Reputation points
1 answer

emails dont' go thorugh as "unauthorized addresses but they went through a few days ago. Waht changed and why?

emails I have sent are not not going through because the email addresses are not recognized. How to override this?

Outlook | Outlook for mobile | Outlook for iOS | For education
asked 2026-06-08T01:41:24.5366667+00:00
Jill Vexler 0 Reputation points
answered 2026-06-08T01:41:37.02+00:00

AI answer

2 answers

i can not access my steam gaming platform

i moved the platform from one drive to another an since i did that i can not access it cant figure out how to get it to load from desktop

Windows for home | Other | Gaming
asked 2026-06-07T19:51:47.59+00:00
panzer 0 Reputation points
answered 2026-06-08T01:41:15.5566667+00:00
Sin-D 10,135 Reputation points Microsoft External Staff Moderator