Omnichannel for Customer Service entity reference
When you install the Omnichannel for Customer Service solution, the following entities are added to your Dynamic 365 organization.
Attributes added for existing entities
When you install Omnichannel for Customer Service, you will see some attributes added for already existing entities.
SystemUser entity
| Attribute name |
|---|
msdyn_capacity |
More information: <xref:"Microsoft.Dynamics.CRM.systemuser?text=SystemUser entity" />
Queue entity
| Attribute name |
|---|
msdyn_isdefaultqueue |
msdyn_priority |
More information: <xref:"Microsoft.Dynamics.CRM.queue?text=Queue entity" />
Deprecated entities
See Deprecated entities for the list of entities that are deprecated and no longer supported.