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Download the mobile app

The Dynamics 365 Field Service mobile app works on iOS and Android devices and on Windows laptops and tablets. It gives technicians the tools they need to serve customers onsite.

Sample screens show both the classic user experience ("Unified Interface UX") and the new mobile app user experience in separate tabs.

Prerequisites

A system administrator has set up the mobile app, user profiles, and security roles.

Download the app

Go to the app store on your iOS, Android, or Windows device and search for Dynamics 365 Field Service.

System requirements for the Field Service mobile app are the same as for the Power Apps mobile app. See Supported platforms for running apps using the Power Apps mobile app.

Supported mobile devices

To provide the best experience for mobile app users, we recommend using modern devices with high CPU Benchmark scores on Geekbench.

The required storage size depends on the mobile offline profile. It specifies the amount of data that your organization needs to download for when there's no internet access.

iOS

Requirement OS Version CPU Benchmark Score Storage
Recommended Latest version 1,000+ 64+ GB
Minimum Previous version 400+ 64 GB

Get the iOS app.

Android

Requirement OS Version CPU Benchmark Score RAM Storage
Recommended Previous three versions 900+ 8 GB 64+ GB
Minimum Latest version 400+ 4 GB 64 GB

Get the Android app.

Windows

Requirement OS Version RAM Storage
Recommended Latest version 8 GB 128 GB
Minimum Windows 10 version 17763.0 6 GB 64 GB

Get the Windows app.

An administrator can also download the package from the app center and distribute it to users using Microsoft Intune.