Microsoft credentials

Question

How to migrate my online credentials from organizational to personal account

Answer 1

Dear @Tshepo Makwaba,

I understand you want to migrate your online credentials and data from an organizational (work/school) account to a personal Microsoft account. Microsoft does not support directly "migrating credentials" or merging an organizational account into a personal account. They are two separate identity systems organizational accounts are managed by your company's IT department in Microsoft Entra ID, while personal accounts are managed by you.

However, you can migrate your data (files, emails, contacts, and calendar) from the organizational account to your personal account. You cannot transfer the account itself, licenses, or purchase history.

To help me narrow down the cause, could you please provide the following details?  

• Are you primarily looking to transfer passwords saved in your browser, or are you attempting to transfer Multi-Factor Authentication (MFA) settings from the Microsoft Authenticator app?
• Do you want to transfer Microsoft credentials, or are you trying to migrate data from an organizational account to a personal account?
• Do you also need to migrate related data such as emails, contacts, or OneDrive files or are you simply looking to transfer login credentials?
• Do you currently still have full access to your organizational account, or has that account been disabled or restricted?

In the meantime, please try the following official troubleshooting steps which usually resolve issues with basic issues: 

Step 1: Migrate your files (OneDrive)

1. Sync your organizational OneDrive to your PC
2. Copy the local files to a separate folder on your PC
3. Sign into your personal Microsoft account on the same PC
4. Copy the files from the local folder into your personal OneDrive folder to sync them to the cloud

Step 2: Migrate your emails, contacts, and calendar (Outlook)

1. Open Outlook with your organizational account
2. Export your mail, contacts, and calendar to a PST file (File > Open & Export > Import/Export)
3. Sign out and sign into Outlook with your personal Microsoft account
4. Import the PST file into your personal Outlook profile

Please refer to this document: Back up your Outlook email - Microsoft Support

If you have Microsoft certifications or learning progress under your organizational account, you can link your personal account as an additional login to your Learn profile. This will merge the learning progress and certifications into a single profile without losing them.

If you use the same email address for both account types, you will encounter sign-in conflicts. Microsoft recommends renaming your personal Microsoft account to a different email alias to resolve this.

Please refer to this document: Transfer data manually between Microsoft 365 accounts - Microsoft 365 admin | Microsoft Learn

I hope this solution helps you successfully move your data. Please let me know if you need clarification on any of these steps.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Migrating online credentials and data from an organizational (work/school) account to a personal Microsoft account depends on what needs to be moved. Direct account merging is not supported, but some content can be migrated or consolidated using supported paths.

For Microsoft 365 data (files, mail, contacts, calendar) tied to an organizational subscription, the supported method is to copy content from the work/school account into a personal Microsoft 365 subscription and OneDrive:

1. Ensure access to:
   • An organizational Microsoft 365 Apps for enterprise account.
   • A Microsoft 365 Personal account.
   • A Windows device with enough free storage for all files, emails, contacts, and calendar items being moved.
2. Sign in to the Windows device and configure the organizational Microsoft 365 Apps for enterprise and OneDrive for work or school.
3. Export or copy data from the organizational account:
   • Files: Sync the organizational OneDrive for work or school to the PC, then copy files locally.
   • Outlook items: Export mail, contacts, and calendar from Outlook 2016 connected to the organizational account to local data files (PST) on the device.
4. Configure the Microsoft 365 Personal environment on the same PC:
   • Sign in with the Microsoft 365 Personal account.
   • Set up OneDrive Personal and Outlook connected to the personal account.
5. Import or copy data into the personal account:
   • Files: Copy the content from the organizational OneDrive for work or school local folder into the OneDrive Personal folder structure so it syncs to the personal cloud storage.
   • Outlook items: Import the exported mail, contacts, and calendar PST into Outlook configured with the personal account.

Microsoft provides step-by-step guidance for this migration on Windows 7, Windows 8.1, and Windows 10. The procedures are the same in principle: use a Windows device as the bridge, export from the organizational profile, and import into the personal profile.

If the goal is to avoid sign-in conflicts between a work identity and a personal Microsoft account that share the same email address, Microsoft recommends renaming the personal Microsoft account to a different email address so it no longer conflicts with the work account. This avoids prompts to choose between accounts during sign-in.

For Microsoft Learn certifications and training progress, direct transfer from one Learn profile to another is not supported, but profiles can be linked and used to consolidate access. In some scenarios, a work/school Learn profile can be used as a bridge to move certification and training progress from one personal profile to another by temporarily linking accounts, waiting for transfer, and then unlinking. However, if there is no access to a school/work Learn profile, the transfer cannot be completed and the profile containing the certifications must continue to be used.

Account-level merging (for example, turning an organizational account into a personal account or combining two Microsoft accounts into one) is not supported.

---

References:

• Migrate from Microsoft 365 Apps for enterprise to Microsoft 365 Personal for Windows 10
• Migrate from Microsoft 365 Apps for enterprise to Microsoft 365 Personal for Windows 8.1
• Migrate from Microsoft 365 Apps for enterprise to Microsoft 365 Personal for Windows 7
• Change your organization connection to a different Microsoft Entra ID
• I need assistence on merging my certification - Microsoft Q&A
• Need help in changing primary email address for Certification Profile - Microsoft Q&A