microsoft 365 charges

Question

I have received a charge for $99.99 in February but not aware of subscription

Answer 1

Hi, I'm John! I will help you with this.

Please sign in to your Microsoft account and review these pages:

• Services & subscriptions: https://account.microsoft.com/services see if there’s any active or new subscription

If there's nothing listed there, check order history:

• Please sign in to your Microsoft account’s billing page at https://account.microsoft.com/billing/orders
• Adjust the date range to include the purchase date.
• Then click “Show details” under each order to see what the charge is for.
• If it doesn’t look familiar, click “Order help” and then select “How to investigate a billing charge.” Follow the prompts to investigate the billing charges and find out more about them.

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If you don’t see anything unusual, to help narrow down the issue:

1. How did you get notified about the charge? (bank alert, email, etc.)
2. What exactly does the charge description say in your statement?
3. Do you have another Microsoft account (work, old email, family member) where your card might be added?

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

The $99.99 charge is most likely from an active Microsoft 365 subscription with recurring billing enabled, or from someone using the payment method to buy or renew a Microsoft subscription or in-app purchase.

To investigate and resolve the charge:

1. Go to the Manage your payments page of the Microsoft account dashboard and select Investigate next to the charge: Manage your payments. This tool helps identify whether the charge is for a subscription, app, game, or other purchase and whether it is tied to the account or a family member.
2. Review the most common causes of unexpected charges:
   • A Microsoft subscription (such as Microsoft 365) has recurring billing enabled.
   • A family member or someone you know used the card on their Microsoft account.
   • A previously declined charge was processed later.
   • A pre-order or split order was shipped and billed.
   • An in-app purchase was made from an app, game, or Office.
3. If the charge is for a Microsoft 365 subscription and cancellation or refund is needed:
   • First cancel the subscription in the Services & subscriptions section of the Microsoft account.
   • After cancellation, check refund eligibility using the Microsoft subscription refund flow: How to get a refund on a Microsoft subscription. Not all cancellations result in a refund.
4. If the charge is not recognized after using the investigation tool, contact Microsoft Support for billing help via the support contact page and choose the Microsoft 365/Office and billing category.
5. If no matching Microsoft transaction can be found on any Microsoft account that might be using the card, contact the bank or card issuer to dispute the charge as potentially fraudulent and request the card be blocked or replaced.

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References:

• How to investigate a billing charge from Microsoft
• How to get a refund on a Microsoft subscription
• Microsoft 365
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request a refund - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A