Error code cant download anything from microsoft store adn xbox gaming services

Clark Kent 0 Reputation points
2026-05-10T08:29:24.0566667+00:00

I cant download anything from the Microsoft Store it gives me this error code 0x87e00196 then i unistalled xbox gamging services then i tried to download it it gaev me this error code 0X80070424 am on windows 11

Windows for home | Windows 11 | Microsoft Store

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lychee-Ng 26,690 Reputation points Microsoft External Staff Moderator
    2026-05-11T14:15:22.3533333+00:00

    Hi Clark Kent, 

    I understand how frustrating it is when both Microsoft Store and Gaming Services are having errors. Just wondering, have you had the chance to try out the basic troubleshooting steps suggested by Q&A Assist yet? If the issue persists, here’s what to try:

    1 - Repair Windows system files

    • Right-click Start > select Windows PowerShell / Terminal (Admin)
    • Run these commands one by one:
      • DISM /Online /Cleanup-Image /RestoreHealth
      • sfc /scannow
    • Wait for both to complete, then restart your PC.

    2 - Reset Windows Update components if it’s still malfunctioning

    • Open Windows PowerShell / Terminal (Admin) again
    • Run the following commands one by one:
      • net stop wuauserv
      • net stop bits
      • net stop cryptSvc
      • rd /s /q %windir%\SoftwareDistribution
      • rd /s /q %windir%\System32\catroot2
      • net start wuauserv
      • net start bits
      • net start cryptSvc
    • Restart your PC (optional) and check the updates again.

    3 - Reinstallation repair (keeping files and apps)

    Disclaimer: Both Windows reinstallation and in-place upgrade will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up first before making large system changes.

    The errors you’re facing often mean a missing or corrupted Windows Update service. The reset / reinstallation above would likely give your system a refresh and hopefully get it working again.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

  2. AI answer

    2026-05-10T08:29:46.0933333+00:00

    Follow these steps on Windows 11 to fix Microsoft Store and Gaming Services download errors like 0x87e00196 and 0x80070424:

    1. Reset the Microsoft Store cache
      1. Press Windows key + R.
      2. Type wsreset.exe and select OK.
      3. A blank Command Prompt window opens; after about 10 seconds it closes and Microsoft Store opens automatically.
      4. Try downloading the app or Gaming Services again.
    2. Make sure Windows and Microsoft Store are updated
      1. Go to Start > Settings > Windows Update > Check for updates and install any available updates.
      2. Open Microsoft Store.
      3. Select Library > Get updates and let Store update its apps and itself.
      4. Retry the download.
    3. Check if Microsoft Store is blocked or misconfigured Administrators or policies can block Microsoft Store or its downloads.
      1. Confirm that Microsoft Store opens without a policy error message.
      2. If using a firewall or proxy, ensure required Microsoft Store/Windows Update endpoints are not blocked, as Store needs them to install and update apps.
    4. Verify Microsoft Store Install Service
      1. Press Windows key + S, type services.msc, and open it.
      2. Find Microsoft Store Install Service.
      3. If Status is Running, right‑click and select Restart.
      4. If it is Disabled or stopped, set Startup type to Automatic, click Start, then OK.
      5. Try the download again.
    5. Check common reasons apps can’t be installed If the error persists specifically for certain apps or Gaming Services, check:
      1. Region – Some apps are not available in all countries/regions.
      2. Family settings – Family Safety can hide or block apps based on age.
      3. App availability – The app or component might have been removed or replaced.
      4. Compatibility – Microsoft Store hides or blocks install for incompatible devices.
      5. Recent updates – If Windows was recently updated, restart the PC before installing from Store.
      6. Device authorization – Sign in with a Microsoft account and ensure the device is added to that account.
    6. Use winget as an alternative installer If Store UI still fails, try installing via winget (Windows Package Manager):
      1. Open Windows Terminal or PowerShell as administrator.
      2. Search for the package: 
              winget search Gaming Services
      3. Install it: 
              winget install "Gaming Services"
      4. Repeat similarly for other apps if needed.

    If downloads still do not start or stay at 0%, also temporarily disable any third‑party antivirus or VPN to rule out interference, then retry.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.