Error message: interaction_required: AADSTS5000228: Access to tenant is denied. Please contact your administrator. Trace ID: Correlation ID:

Elfridus Hasman 0 Reputation points
2026-06-19T14:29:41.2233333+00:00

Error message: interaction_required: AADSTS5000228: Access to '[Moderator note: Personally Identifiable Information removed]' tenant is denied. Please contact your administrator. Trace ID: [Moderator note: Personally Identifiable Information removed] Correlation ID: [Moderator note: Personally Identifiable Information removed] Timestamp: 2026-06-19 14:25:38Z. I create power bi account for trial with domain .onmicrosoft.com but i get this error. what can i do?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Kai-L 15,260 Reputation points Microsoft External Staff Moderator
    2026-06-19T17:32:34.2533333+00:00

    Dear Elfridus Hasman,

    Good day, and thank you for reaching out to the Q&A Forum.

    I appreciate the clear explanation of your concern. As a forum moderator, I genuinely wish I could directly access your tenant or review the backend tenant status to diagnose and resolve this for you. However, my role here is limited to providing general guidance and possible steps that users can try on their side.

    From your description and my research, the error appears to be related to sign-in or tenant access when trying to use Power BI. It may indicate that the tenant is not fully accessible, not fully provisioned, or that the account being used does not currently have the required access or license for Power BI. I recommend checking the answer and link provided by AI above, as they may contain additional context that is useful for your issue.

    If the issue persists, I recommend that the Global Admin in your organization create a service request with Microsoft Support. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support 

    For additional assistance, use this link to find the appropriate contact number from your region: Global Customer Service phone numbers - Microsoft Support 

    I truly hope you get your issue resolved swiftly. Please know that even though I can't directly intervene, directing you to the correct, specialized support is the most effective help I can provide from my position. Thank you for your patience and understanding. Please let me know if you need anything else. I wish you all the best.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-06-19T14:29:57.85+00:00

    The error AADSTS5000228 indicates that access to the specified Microsoft Entra tenant is denied and requires administrator action. The correlation ID and trace ID in the message are used only for backend troubleshooting and do not, by themselves, fix the issue.

    To proceed, contact the administrator of the tenant associated with the GUID [Moderator note: Personally Identifiable Information removed]  and provide:

    • The full error message, including AADSTS5000228
    • The correlation ID and timestamp from the error

    The tenant administrator must then review and adjust access or cross-tenant settings as appropriate so that the account used for the Power BI trial is allowed to sign in to that tenant.

    If the tenant is blocked or inactive, the administrator must work with Microsoft support to reactivate or otherwise resolve the tenant status before access will be granted.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.