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2 answers

chat with someone - open a chat session

unable to login to my personal account (family plan) online - still hooked/tied to old business account that has been canceled. MS copilot has verified this is a MS problem - can't get to MS....tried four hours WITH COPILOT's HELP.... MS seriously…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-30T23:22:39.89+00:00
bill ezell 0 Reputation points
answered 2026-03-31T01:59:59.6133333+00:00
bill ezell 0 Reputation points
2 answers

gift card problem

my friend region is trinidad im also trinidad he sent a digital gift and it saying cant redeem because we're not in the same region

Windows for home | Windows 11 | Gaming
asked 2026-03-31T00:33:27.8766667+00:00
Niki Sin 0 Reputation points
answered 2026-03-31T01:57:50.4933333+00:00
Quinn.HP 8,695 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Shift key not working at all

I recently install Windows 11, all keys are working fine except for shift.

Windows for home | Windows 11 | Accessibility
asked 2026-03-31T01:12:58.5866667+00:00
Onin Jose 20 Reputation points
commented 2026-03-31T01:54:21.69+00:00
Onin Jose 20 Reputation points
2 answers

Reopen a Case

My case number is  [Removed PII] I need to continue to have a live agent work on installing a driver on my computer

Windows for home | Other | Devices and drivers
asked 2026-02-20T00:22:39.1533333+00:00
Russell Tompkins 0 Reputation points
commented 2026-03-31T01:53:14.25+00:00
angie hamm 0 Reputation points
1 answer

IMAP Password

I cannot download my emails into outlook. I keep getting a request to enter my IMAP password. What is this?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2025-10-29T11:04:56.3333333+00:00
Pete Barnett 0 Reputation points
commented 2026-03-31T01:52:15.5733333+00:00
Andres Domeyko 0 Reputation points
1 answer

Unable to add custom domain to Microsoft 365 – domain already in use by inaccessible tenant

I’m trying to add my custom domain to my Microsoft 365 / Entra ID tenant. DNS ownership has been successfully verified, but Microsoft reports that the domain is already attached to another tenant . The problem is that I no longer have admin access to…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-10T02:25:07.9733333+00:00
Abdullah Abu sukhen 0 Reputation points
edited an answer 2026-03-31T01:50:59.7133333+00:00
Shubham Sharma 16,195 Reputation points Microsoft External Staff Moderator
2 answers

Safely Remove Hardware and Eject Media with 3 dots is showing but I do not have usb drive plugged in.

Hi, so recently my laptop randomly started to have this issue. The safely remove hardware and eject media with 3 dots keeps on showing but I do not have usb drive plugged in. I tried restart the laptop and it still appears. It only goes away when I…

Windows for home | Windows 11 | Devices and drivers
asked 2026-03-29T22:58:15.19+00:00
css 0 Reputation points
commented 2026-03-31T01:49:25.5566667+00:00
Hendrix-V 14,935 Reputation points Microsoft External Staff Moderator
2 answers

cannot sign into a new laptop with microsoft account

New laptop cannot sign in with my Microsoft account

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-02-17T22:52:24.56+00:00
OLD HIPPIE 0 Reputation points
commented 2026-03-31T01:47:27.9333333+00:00
Jim Suthers 20 Reputation points
3 answers

I cannot add gmail account to outlook office 2024

I cannot add my gmail account to newly installed outlook classic in Office 2024

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-03-18T15:18:59.0866667+00:00
Daniel Sooley 5 Reputation points
commented 2026-03-31T01:47:05.7633333+00:00
Hornblower409 8,920 Reputation points
2 answers

How to fix wireless headphone that disconnects after connecting?

Having a issue with wireless headphones disconnecting seconds after connecting. Can this be fixed?

Windows for home | Windows 11 | Devices and drivers
asked 2026-03-29T02:15:36.8733333+00:00
Donnie Mayfield 30 Reputation points
commented 2026-03-31T01:46:26.6033333+00:00
Ivan B 112.7K Reputation points Independent Advisor
2 answers

Is it OK to delete data in Storage on my Android Outlook app/account?

Outlook app for android is using 23GB data storage (internal) even though I am deleting emails. How can I clear this data from Motorola Moto G Power 2021 internal storage?

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-03-26T16:32:23.3133333+00:00
Delia Guazzo 0 Reputation points
commented 2026-03-31T01:46:15.6033333+00:00
Alice-N 10,030 Reputation points Microsoft External Staff Moderator
1 answer

Cannot deploy any Anthropic Claude models on production tenant zero quota despite working deployment on separate dev tenant

We have Anthropic Claude models (Sonnet 4.5, Haiku 4.5, Opus) deployed and running on our developer tenant in East US 2 using Global Standard deployment at approximately 100K TPM. Everything works fine there. On our production tenant, which is a…

Foundry Tools
Foundry Tools

Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform

4,570 questions
asked 2026-02-10T22:23:24.6+00:00
Tyler Straub 0 Reputation points
commented 2026-03-31T01:45:31.0966667+00:00
Manas Mohanty 16,935 Reputation points Microsoft External Staff Moderator
2 answers

showing account blocked for a week for

this is showing for a week I tried after a week I could get code for one of my number and not the other for 2 step verification I don't remember my password and my laptop ssd just failed completely I do have my account on another laptop but I needs…

Microsoft Edge | Profile, sync, and sign in | Windows 11
asked 2026-03-30T04:33:49.6233333+00:00
Nanashi 0 Reputation points
answered 2026-03-31T01:44:26.51+00:00
Gunasekar N 68,335 Reputation points Independent Advisor
3 answers

MS Forms - Pivot table Timeline box disappeared

When viewing online results of my poll, the Pivot table Timeline box has occasionally disappeared from the pivot tables I've created from the data. The timeline boxes are visible when I download and open the results in Excel, but have disappeared from…

Microsoft 365 and Office | Microsoft Forms | Other
asked 2026-03-30T21:59:01.9566667+00:00
Buhler, Shawna 0 Reputation points
answered 2026-03-31T01:43:33.92+00:00
Arlene D 36,055 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Cloud Services (extended support) will be retired on 31 March 2027

Got this notification from Azure:- Cloud Services (extended support) will be retired on 31 March 2027 – Transition to Service Fabric managed cluster You're receiving this notification because you're associated with one or more Azure subscriptions that…

Azure Cloud Services
Azure Cloud Services

An Azure platform as a service offer that is used to deploy web and cloud applications.

905 questions
asked 2026-03-27T11:52:10.9133333+00:00
Nischay 125 Reputation points
accepted 2026-03-31T01:42:43.68+00:00
Nischay 125 Reputation points
2 answers

Every time I reset my password, It's still incorrect

Hi, I need help signing in to my Microsoft/Outlook account. I recently changed my password several times because I keep getting an error saying, “You’ve signed in too many times with an incorrect password,” even though I’m entering the correct one. Right…

Outlook | Web | Outlook.com | Email
asked 2026-03-31T00:42:55.19+00:00
Kean Palomata 0 Reputation points
answered 2026-03-31T01:39:47.4333333+00:00
Gunasekar N 68,335 Reputation points Independent Advisor
1 answer

Upgrade was a downgrade.

Content library tab existed when I used the free version, I liked the software so I upgraded and started paying now the Content library isn't there.

Windows for home | Other | Accessibility
asked 2026-03-30T23:32:46.52+00:00
Korrie Stacy 0 Reputation points
answered 2026-03-31T01:39:41.4533333+00:00
Arlene D 36,055 Reputation points Independent Advisor
2 answers

How to open previously saved emails

I recently purchased a new laptop Windows 11 and transferred my data. I can open new emails in outlet. However when I try to open an email that was saved in a file referred to as an outlet item it states that I must be a Microsoft 365 registered but I…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-03-28T12:19:06.83+00:00
michael bertrand 0 Reputation points
commented 2026-03-31T01:39:03.83+00:00
Alice-N 10,030 Reputation points Microsoft External Staff Moderator
2 answers

If I'm being forced to use Edge as a default browser why give the user the option to set a default browser in the first place?

AI overview states the following "Links open in Microsoft Edge instead of your default Google Chrome because Windows 10/11 forces Edge for system-level links (Search, Widgets, News) and Microsoft apps (Outlook, Teams) override default settings.

Microsoft Edge | Other | Windows 11
asked 2026-03-31T00:07:46.8833333+00:00
Kozzmo 0 Reputation points
answered 2026-03-31T01:37:45.8533333+00:00
Arlene D 36,055 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Azure AI Search doesn't work with agents in Foundry Classic

We are experiencing inconsistent behavior when using Azure AI Search with agents created in Foundry Classic.   In our scenario, we have an agent configured to retrieve information from an Azure AI Search index that contains company policy documents. The…

Foundry Tools
Foundry Tools

Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform

4,570 questions
asked 2026-03-05T08:29:41.6633333+00:00
MPU 25 Reputation points
commented 2026-03-31T01:37:08.9933333+00:00
Manas Mohanty 16,935 Reputation points Microsoft External Staff Moderator