Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,328 questions
2 answers
chat with someone - open a chat session
unable to login to my personal account (family plan) online - still hooked/tied to old business account that has been canceled. MS copilot has verified this is a MS problem - can't get to MS....tried four hours WITH COPILOT's HELP.... MS seriously…
Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-30T23:22:39.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 91%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBE%3C/text%3E%3C/svg%3E)
bill ezell
0
Reputation points
answered 2026-03-31T01:59:59.6133333+00:00
bill ezell
0
Reputation points
2 answers
gift card problem
my friend region is trinidad im also trinidad he sent a digital gift and it saying cant redeem because we're not in the same region
Windows for home | Windows 11 | Gaming
4,938 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 1%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 88%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EQH%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Shift key not working at all
I recently install Windows 11, all keys are working fine except for shift.
Windows for home | Windows 11 | Accessibility
1,544 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 39%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOJ%3C/text%3E%3C/svg%3E)
2 answers
Reopen a Case
My case number is [Removed PII] I need to continue to have a live agent work on installing a driver on my computer
Windows for home | Other | Devices and drivers
6,544 questions
asked 2026-02-20T00:22:39.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 91%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Russell Tompkins
0
Reputation points
commented 2026-03-31T01:53:14.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 19%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
angie hamm
0
Reputation points
1 answer
IMAP Password
I cannot download my emails into outlook. I keep getting a request to enter my IMAP password. What is this?
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
31,756 questions
asked 2025-10-29T11:04:56.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 64%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Pete Barnett
0
Reputation points
commented 2026-03-31T01:52:15.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 38%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Andres Domeyko
0
Reputation points
1 answer
Unable to add custom domain to Microsoft 365 – domain already in use by inaccessible tenant
I’m trying to add my custom domain to my Microsoft 365 / Entra ID tenant. DNS ownership has been successfully verified, but Microsoft reports that the domain is already attached to another tenant . The problem is that I no longer have admin access to…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
30,558 questions
asked 2026-03-10T02:25:07.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 15%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Abdullah Abu sukhen
0
Reputation points
edited an answer 2026-03-31T01:50:59.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shubham Sharma
16,195
Reputation points Microsoft External Staff
Moderator
2 answers
Safely Remove Hardware and Eject Media with 3 dots is showing but I do not have usb drive plugged in.
Hi, so recently my laptop randomly started to have this issue. The safely remove hardware and eject media with 3 dots keeps on showing but I do not have usb drive plugged in. I tried restart the laptop and it still appears. It only goes away when I…
Windows for home | Windows 11 | Devices and drivers
23,062 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 32%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
2 answers
cannot sign into a new laptop with microsoft account
New laptop cannot sign in with my Microsoft account
Windows for home | Windows 11 | Accounts, profiles, and login
9,204 questions
asked 2026-02-17T22:52:24.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 2%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOH%3C/text%3E%3C/svg%3E)
OLD HIPPIE
0
Reputation points
commented 2026-03-31T01:47:27.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 38%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jim Suthers
20
Reputation points
3 answers
I cannot add gmail account to outlook office 2024
I cannot add my gmail account to newly installed outlook classic in Office 2024
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
31,756 questions
asked 2026-03-18T15:18:59.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 34%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Daniel Sooley
5
Reputation points
commented 2026-03-31T01:47:05.7633333+00:00
Hornblower409
8,920
Reputation points
2 answers
How to fix wireless headphone that disconnects after connecting?
Having a issue with wireless headphones disconnecting seconds after connecting. Can this be fixed?
Windows for home | Windows 11 | Devices and drivers
23,062 questions
asked 2026-03-29T02:15:36.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Donnie Mayfield
30
Reputation points
commented 2026-03-31T01:46:26.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
112.7K
Reputation points
Independent Advisor
2 answers
Is it OK to delete data in Storage on my Android Outlook app/account?
Outlook app for android is using 23GB data storage (internal) even though I am deleting emails. How can I clear this data from Motorola Moto G Power 2021 internal storage?
Outlook | Outlook for mobile | Outlook for Android | For home
Outlook | Outlook for mobile | Outlook for Android | For home
Using Outlook for Android for personal email and calendar management
2,112 questions
asked 2026-03-26T16:32:23.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 49%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Delia Guazzo
0
Reputation points
commented 2026-03-31T01:46:15.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 57.99999999999999%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Alice-N
10,030
Reputation points Microsoft External Staff
Moderator
1 answer
Cannot deploy any Anthropic Claude models on production tenant zero quota despite working deployment on separate dev tenant
We have Anthropic Claude models (Sonnet 4.5, Haiku 4.5, Opus) deployed and running on our developer tenant in East US 2 using Global Standard deployment at approximately 100K TPM. Everything works fine there. On our production tenant, which is a…
Foundry Tools
Foundry Tools
Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform
4,570 questions
asked 2026-02-10T22:23:24.6+00:00
Tyler Straub
0
Reputation points
commented 2026-03-31T01:45:31.0966667+00:00
Manas Mohanty
16,935
Reputation points Microsoft External Staff
Moderator
2 answers
showing account blocked for a week for
this is showing for a week I tried after a week I could get code for one of my number and not the other for 2 step verification I don't remember my password and my laptop ssd just failed completely I do have my account on another laptop but I needs…
Microsoft Edge | Profile, sync, and sign in | Windows 11
Microsoft Edge | Profile, sync, and sign in | Windows 11
Managing profiles and sync in Microsoft Edge on Windows 10
886 questions
asked 2026-03-30T04:33:49.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 84%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Nanashi
0
Reputation points
answered 2026-03-31T01:44:26.51+00:00
Gunasekar N
68,335
Reputation points
Independent Advisor
3 answers
MS Forms - Pivot table Timeline box disappeared
When viewing online results of my poll, the Pivot table Timeline box has occasionally disappeared from the pivot tables I've created from the data. The timeline boxes are visible when I download and open the results in Excel, but have disappeared from…
Microsoft 365 and Office | Microsoft Forms | Other
Microsoft 365 and Office | Microsoft Forms | Other
A web-based tool in Microsoft 365 that enables users to quickly create surveys, quizzes, polls, and feedback forms.
1,017 questions
asked 2026-03-30T21:59:01.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 39%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Buhler, Shawna
0
Reputation points
answered 2026-03-31T01:43:33.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Arlene D
36,055
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Cloud Services (extended support) will be retired on 31 March 2027
Got this notification from Azure:- Cloud Services (extended support) will be retired on 31 March 2027 – Transition to Service Fabric managed cluster You're receiving this notification because you're associated with one or more Azure subscriptions that…
Azure Cloud Services
Azure Cloud Services
An Azure platform as a service offer that is used to deploy web and cloud applications.
905 questions
2 answers
Every time I reset my password, It's still incorrect
Hi, I need help signing in to my Microsoft/Outlook account. I recently changed my password several times because I keep getting an error saying, “You’ve signed in too many times with an incorrect password,” even though I’m entering the correct one. Right…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
8,922 questions
asked 2026-03-31T00:42:55.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 0%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Kean Palomata
0
Reputation points
answered 2026-03-31T01:39:47.4333333+00:00
Gunasekar N
68,335
Reputation points
Independent Advisor
1 answer
Upgrade was a downgrade.
Content library tab existed when I used the free version, I liked the software so I upgraded and started paying now the Content library isn't there.
Windows for home | Other | Accessibility
357 questions
asked 2026-03-30T23:32:46.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 69%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Korrie Stacy
0
Reputation points
answered 2026-03-31T01:39:41.4533333+00:00
Arlene D
36,055
Reputation points
Independent Advisor
2 answers
How to open previously saved emails
I recently purchased a new laptop Windows 11 and transferred my data. I can open new emails in outlet. However when I try to open an email that was saved in a file referred to as an outlet item it states that I must be a Microsoft 365 registered but I…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,405 questions
asked 2026-03-28T12:19:06.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 93%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
michael bertrand
0
Reputation points
commented 2026-03-31T01:39:03.83+00:00
Alice-N
10,030
Reputation points Microsoft External Staff
Moderator
2 answers
If I'm being forced to use Edge as a default browser why give the user the option to set a default browser in the first place?
AI overview states the following "Links open in Microsoft Edge instead of your default Google Chrome because Windows 10/11 forces Edge for system-level links (Search, Widgets, News) and Microsoft apps (Outlook, Teams) override default settings.
Microsoft Edge | Other | Windows 11
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
3,458 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 9%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Azure AI Search doesn't work with agents in Foundry Classic
We are experiencing inconsistent behavior when using Azure AI Search with agents created in Foundry Classic. In our scenario, we have an agent configured to retrieve information from an Azure AI Search index that contains company policy documents. The…
Foundry Tools
Foundry Tools
Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform
4,570 questions
asked 2026-03-05T08:29:41.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 71%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MPU
25
Reputation points
commented 2026-03-31T01:37:08.9933333+00:00
Manas Mohanty
16,935
Reputation points Microsoft External Staff
Moderator