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Outlook email hacked by ransom ware

My outlook mail has been hacked by ransom ware and they are asking for money. What do I do?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-10T16:02:53.8233333+00:00
Bobbi Ryley 0 Reputation points
answered 2026-03-10T18:23:56.5333333+00:00
EmilyS726 230.9K Reputation points Independent Advisor
1 answer

downgrade my subscription

How do I downgrade my subscription from Family 365 to basic 365. I purchase a free standing MS office product and only want to maintain my onedrive subscription

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-10T18:15:30.01+00:00
Richard Friedman 0 Reputation points
edited the question 2026-03-10T18:22:46.1966667+00:00
Stefan Blom 340.5K Reputation points MVP Volunteer Moderator
3 answers

Set up List of Figures and Tables in a Word doc that has to be APA 7th and also meet Grad School guidelines

For APA 7th The Label Table 1.1, 1.2 Figure 1.1, 1.2 etc., by chapter is to be in bold double-spaced below the table label: e.g., Table 1 *This is a Question* The title of the Figure or Table is to be Italicized The built in format Word has formats…

Microsoft 365 and Office | Word | For education | Windows
asked 2026-03-07T06:24:05.54+00:00
Patti 0 Reputation points
commented 2026-03-10T18:22:24.62+00:00
Charles Kenyon 167.1K Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Outlook won't let me update my password.

Hi. I am unable to change my password. I have my email and domain through Godaddy. They sent it through Microsoft Outlook 360. When I'm in my Outlook account via Safari, on MacBook running Tahoe 26.3. I go to my account where there is an option to…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-03-09T23:09:24.38+00:00
David Brandt 20 Reputation points
accepted 2026-03-10T18:16:13.3+00:00
David Brandt 20 Reputation points
2 answers One of the answers was accepted by the question author.

How to file share to surface pro 11 from Mac OS X Lion

turned on sharing from mac. when attempting to access from Windows, get error message 0x80004005. I am trying to pull old photos from my macbook to my surface pro.

Surface | Surface Pro | Network
asked 2026-03-06T23:02:53.44+00:00
Ie Atass 20 Reputation points
commented 2026-03-10T18:16:09.49+00:00
Ie Atass 20 Reputation points
1 answer

I got charged for $76.61 on my credit card and I'm not sure what this charge is.

I got charged for $76.61 on my credit card and I'm not sure what this charge is.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-03-10T17:42:36.7333333+00:00
Atul Dambalkar 0 Reputation points
answered 2026-03-10T18:14:30.5166667+00:00
EmilyS726 230.9K Reputation points Independent Advisor
1 answer

Global admin locked in MFA security registration loop

Global admin locked in MFA security registration loop in new sister Microsoft 365 tenant. SMS, voice, and email verification all return "We ran into a problem." Unable to complete security info registration or access Entra admin center to…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-10T18:11:41.0833333+00:00
Jessica Weigh 0 Reputation points
commented 2026-03-10T18:14:05.57+00:00
Rukmini 40,220 Reputation points Microsoft External Staff Moderator
2 answers

Event 6004

Today I got this in the event viewer and I don't know what this is for? The winlogon notification subscriber <TrustedInstaller> failed a critical notification event.

Windows for home | Windows 11 | Performance and system failures
asked 2026-03-10T17:34:54.79+00:00
jamie younkin 320 Reputation points
answered 2026-03-10T18:10:18.78+00:00
DaveM121 877.4K Reputation points Independent Advisor
1 answer

Microsoft Subscription refund - did not renew subsription

I did not renew my Microsoft 365 Subscription, however I was changed $109.09 to my credit card. In addition just to make sure I have Geek Squad from Best buy double check and remove anything relating to Microsoft 365. My computer might say that I am…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-10T18:08:50.5433333+00:00
Stacia Vietzke 0 Reputation points
answered 2026-03-10T18:09:05.0533333+00:00
Q&A Assist
1 answer

I want to correct the name on my new AZ‑700 certification because it is printed incorrectly. I also need to update the email associated with the certification and link it to my personal email instead of my organization email. Please guide me through the p

I want to correct the name on my new AZ‑700 certification because it is printed incorrectly. I also need to update the email associated with the certification and link it to my personal email instead of my organization email. Please guide me through the…

Community Center | Not monitored
asked 2026-03-10T18:03:54.18+00:00
Ajaz Tanweer 0 Reputation points
edited the question 2026-03-10T18:08:57.8966667+00:00
simo-k 82,370 Reputation points Volunteer Moderator
0 answers

Hardware Device Drivers category does not exist

https://partner.microsoft.com/en-us/support?stage=2&topicid=80f81b37-0238-30fe-2511-47982c35effd From this page : Raise a support ticket here > Hardware Device Drivers category But "here"…

Microsoft Partner Center | Other
asked 2026-03-10T18:07:15.4266667+00:00
Angelos Kapsis 10 Reputation points
answered 2026-03-10T18:07:27.0933333+00:00
Q&A Assist
2 answers

need help with my acconts

every month a I got a fee from you (207,15 SEK) but I don't know why. I also pay a fee (1199,99 SEK) what is this? Need to solve this; maybe I have several accounts?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-02-27T10:02:31.1933333+00:00
Alexandra Giers 0 Reputation points
commented 2026-03-10T18:07:22.4266667+00:00
Alexandra Giers 0 Reputation points
1 answer One of the answers was accepted by the question author.

Scrolling through Photos

After opening one photo, the display in the upgraded Photos app doesn´t allow to pass to the next (the arrow doesn't even shows up).

Windows for business | Windows 365 Enterprise
asked 2026-03-10T17:28:00.8966667+00:00
Inês R 20 Reputation points
edited an answer 2026-03-10T18:06:02.4333333+00:00
Scott Nguyen 1,310 Reputation points Independent Advisor
2 answers

My email it's been hack

How to fix a hack email, I can't get any email there is nothing in my inbox

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-03-10T17:27:54.7166667+00:00
CARLIN r 0 Reputation points
answered 2026-03-10T18:05:42.1333333+00:00
Jeronimo Fuerte 39,260 Reputation points Independent Advisor
2 answers

Is there a way to turn on "right click" spellcheck in the new Outlook?

This is the single most frustrating thing about the new update. I am all for new features, but to force someone to change a habit that every software (including all MS products except this one) supports, make the UI very frustrating. This one, little…

Outlook | Windows | New Outlook for Windows | For education
asked 2025-11-17T15:02:08.3766667+00:00
Miller, Curtis 25 Reputation points
commented 2026-03-10T18:04:57.38+00:00
Mike 0 Reputation points
2 answers

Disabling the owner of an Entra joined device removes it from Intune

When an Entra user is disabled, not deleted, the assigned device is removed from Intune. When this happens, the only options I see are local password and face login for that particular user, effectively making the machine unusable. I also cannot wipe or…

Microsoft Security | Intune | Configuration
asked 2025-05-02T17:08:51.55+00:00
David Lloyd 0 Reputation points
answered 2026-03-10T18:04:12.0133333+00:00
Sankalp Shukla 0 Reputation points
1 answer One of the answers was accepted by the question author.

Access reviews with custom data provided resources

I have created a review in a dev environment following Include custom data provided resource in the catalog for catalog user Access Reviews (Preview) and have actioned it. I am trying to use graph to get the decisions so they can be fulfilled offline,…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-10T16:06:09.6033333+00:00
ritmo2k 891 Reputation points
commented 2026-03-10T18:03:40.0066667+00:00
ritmo2k 891 Reputation points
3 answers

I have a VS Enterprise License and I would like to create a developer SharePoint tenant

Hello Below are my license details and could you please let me know how to create a developer SharePoint tenant. Subscription / Program - Visual Studio Enterprise (MPN) Subscription ID - <PII removed> Type - PartnerCenter Valid Through -…

Microsoft 365 and Office | SharePoint | Development
asked 2025-04-17T15:34:55.1833333+00:00
Vijay Kongubangaram 0 Reputation points
commented 2026-03-10T18:01:54.99+00:00
Joy George Kunjikkuru 0 Reputation points
1 answer

Unable to log into Outlook or use authenticator on a new iphone

I recently purchased a new iPhone. Tried logging into my outlook since it was backed up by the iCloud, and kept getting reverted back to the authenticator app. When trying to verify my credential in authenticator app, it keeps asking for an authenticator…

Microsoft Security | Microsoft Authenticator
asked 2026-03-10T17:58:54.25+00:00
Wendy Ortega 0 Reputation points
answered 2026-03-10T17:59:08.0466667+00:00
Q&A Assist
1 answer

My email account was hacked and now I can not send email.

How can I fix ... Is there a process I can use to verify my email address as a valid sender? I changed my password but the hackers sent about 100 emails that bounced and I can no longer send email.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-10T17:18:13.8733333+00:00
Gary Sirota 0 Reputation points
answered 2026-03-10T17:57:06.89+00:00
Jeronimo Fuerte 39,260 Reputation points Independent Advisor