Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,154 questions
1 answer
Regarding Voucher ID
Hi, My exam got rescheduled and the technical assistant has given me the new promo code for the exam when am trying to apply it says like the voucher is invalid or can't use more than one time. can you please help me on that. Looking forward to hear from…
asked 2021-03-15T09:09:54.447+00:00
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priya t
1
Reputation point
answered 2021-03-15T09:20:42.783+00:00
Vaibhav Chaudhari
38,686
Reputation points
2 answers
Regarding my missed exam
My MCP ID is 990057842. I missed my DP201 exam due to confusion of dates. Is it possible for you reactivate my voucher so that I can reschedule.
asked 2021-03-14T00:38:27.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 25%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENK%3C/text%3E%3C/svg%3E)
Nitin Krishna
1
Reputation point
answered 2021-03-15T06:42:11.887+00:00
Vaibhav Chaudhari
38,686
Reputation points
0 answers
Microsoft Authenticator
How can I add my professional account in Authenticator app and have it working back again ? I deleted my professional account from Authenticator App in the mobile device and I’m not able to add it again or recover it. When I tried to log into…
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0 answers
Locked out of my original account
I recently created an account in order to use the Authenticator app for signing into my Air Force account (I am in the processing of joining). Every time I log onto a certain website i need to use the Authenticator app for a 6 difit code to get in. I…
asked 2021-03-13T00:43:42.253+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 25%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
mikegenalo11
1
Reputation point
asked 2021-03-13T00:43:42.253+00:00
mikegenalo11
1
Reputation point
0 answers
account recovery
I was using the authenticator app previously on my iphone, but now I have an Android. When I try and do account recovery and log in, it tells me there isn't a backup using my account. I only have one Microsoft personal account, so where's my backup and…
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1 answer
One of the answers was accepted by the question author.
Factory reset phone caused microsoft authenticator to lose all codes
As the title suggests, I'm having issues recovering the accounts associated to it after a factory reset of my phone. I've looked through the forum and couldn't find anything in particular that helped me. Anyone run into this issue and find a solution
asked 2021-03-12T03:25:57.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 90%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Brandon Wischmeier
21
Reputation points
accepted 2021-03-12T03:32:33.46+00:00
Brandon Wischmeier
21
Reputation points
0 answers
Broke old phone and brand new laptop
I broke my old phone and my husband broke my old laptop. I recently got a new laptop and new phone. I am attempting to get free office 365 for my school work with my student email. I try to authenticate my ID but it is linked to my old phone and laptop I…
asked 2021-03-10T18:39:43.003+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 5%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
Brock, Macy (Maysville Student)
1
Reputation point
asked 2021-03-10T18:39:43.003+00:00
Brock, Macy (Maysville Student)
1
Reputation point
0 answers
Strong name signature could not be verified
Could not load file or assembly 'Microsoft.Data.Tools.Sql.BatchParser' or one of its dependencies. Strong name signature could not be verified. The assembly may have been tampered with, or it was delay signed but not fully signed with the correct private…
asked 2021-03-10T17:46:44.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 21%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
malik kaleem
1
Reputation point
asked 2021-03-10T17:46:44.07+00:00
malik kaleem
1
Reputation point
0 answers
Troca de aparelho celular
Troquei de aparelho celular e o aplicativo de autenticação não trouxe nada do que estava no celular antigo, consegui com muita dificuldade recolocar meu usuário particular, mas o corporativo não consigo, também outras contas pessoais que estavam…
asked 2021-03-10T13:45:33.287+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 39%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Haroldo Passos da Silva
1
Reputation point
asked 2021-03-10T13:45:33.287+00:00
Haroldo Passos da Silva
1
Reputation point
0 answers
Changing backup account email address
I'm trying to access the authenticator app on a new device, but the email for my back up account is incorrect so how can I change it to match the email on the new device?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 38%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
0 answers
Authenticator App: more than 1 entry to 1 account
For my business account are 2 entries for the same Azure AD account. Obviously that feels wrong. How to resolve the issue? How to know, which entry is “wrong”?
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0 answers
I already using authenticator app for my offical account,and i want to add another offical account in authenticator app but cant able to add.
Already having offical account in authenticator app want to add another offical account so i tried it but cant able to add so i uninstalled the authenticator app and again i installed to add my account. Its takes like backup when i installed. so now the…
asked 2021-03-08T16:10:05.437+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 8%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)
naveen GK
1
Reputation point
commented 2021-03-08T17:46:44.257+00:00
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Reza-Ameri
16,866
Reputation points
1 answer
One of the answers was accepted by the question author.
mfa without Authenticator
We are a small business, trying to download and use new Microsoft 365 Nonprofit. Team members do not like MS Authenticator app and would like to use just their phone (a text) for MFA. How do I enable this as Global Admin?
asked 2021-03-07T23:38:13.937+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 21%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Susan Williams
21
Reputation points
accepted 2021-03-08T12:14:09.67+00:00
Susan Williams
21
Reputation points
0 answers
Microsoft authenticator
In Microsoft Authenticator app there is an option to back up to iCloud so I said yes in the app and the app confirmed it’s being backed up. I logged into my iCloud account on my laptop and I can see all my other backups but nothing for Aurhenticator....…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 77%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
0 answers
Device registration: We have encountered a problem
Whenever I try to create an account on the authenticator app, I receive the following error message: Device registration - We have encountered a problem. It provides no further information. Please advise
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0 answers
Work account not working in authenticator app
I have recently cleared the data's and cache in Microsoft authenticator app after that my work account is in disabled status in app and not getting push notifications in my mobile, so I m unable to login to my work account. I m not able change the…
asked 2021-03-07T13:20:36.293+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 5%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
D, Ramanathan (Contractor)
1
Reputation point
asked 2021-03-07T13:20:36.293+00:00
D, Ramanathan (Contractor)
1
Reputation point
0 answers
authenticator app wont let me log in
I am trying to sign into my work email on my new computer, but it says I need to verify through the app. However, when I try to sign in on the app, it also says I need to verify through the app. How do I sign in????
asked 2021-03-06T15:40:43.117+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 28.999999999999996%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lizzie Blanchard
1
Reputation point
asked 2021-03-06T15:40:43.117+00:00
Lizzie Blanchard
1
Reputation point
0 answers
Help on Microsoft Authentication App
Hi all, My name is Ngan from Viet Nam Need your help on my Moet Account have already link to Microsoft Authentication app but hve remove it from old device ( have detele app also) need to log in to new device but it won’t show any new QR code to scan and…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 62%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
0 answers
Why authenticator app don't have a Cloud backup?
Hi, last day i made reset my phone (Samsung Galaxy A30s) and when i removed everything from it, i thought Microsoft have a Cloud backup but i surprised i found there is Cloud backup only for Passwords and not for Authenticator even base of app its…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 6%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
Is MS Authenticator for Android bond to tenant or registered accounts?
Goodmorning everyone, I state that I am a rookie of the Azure AD administration and English is not my mother tongue but, I hope to be able to correctly expose my question and get an answer. Subject: Authenticator app for Android Starting condition…
asked 2021-03-05T09:11:47.907+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 85%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
DrugoBot
1
Reputation point
answered 2021-03-05T10:04:28.427+00:00
Vasil Michev
100.2K
Reputation points MVP