333 questions
1 answer
One of the answers was accepted by the question author.
USB connection
I have had to replace my old Surface with a new series 11, which does not have a USB port. How do I connect with my camera, which needs it?
Surface | Surface Pro | USB-C
asked 2026-04-22T04:03:22.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 5%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Judy Lewis
20
Reputation points
accepted 2026-04-22T04:05:25.0266667+00:00
Judy Lewis
20
Reputation points
2 answers
surface pro not detecting second monitor
surface pro not detecting second monitor, acer 15" monitor
Surface | Surface Pro | USB-C
333 questions
asked 2026-03-22T23:45:40.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 16%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Sue Regan
0
Reputation points
answered 2026-03-23T01:08:23.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
2 answers
Issue With Surface 5 Laptop and Thunderbolt 4 Dock
I have two clients who both have Surface 5 Laptops, Microsoft Thunderbolt Docks, and are connected to two 60Hz 1080p monitors. Both of them are encountering the same issue: when connected to the dock, if they disconnect from it, walk away to do stuff,…
Surface | Surface Pro | USB-C
333 questions
asked 2026-02-11T15:33:51.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 53%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Justin Freyermuth
0
Reputation points
edited a comment 2026-02-13T00:54:24.66+00:00
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface 7 Pro - USB C charging
The school has received a donation of Surface 7 Pro laptops. Looking at a Storage and Charging Trolley. Trolley available from a local supplier supports PD 3 charging, 18W per port. Will that be sufficient for charging the devices overnight. Thanks for…
Surface | Surface Pro | USB-C
333 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 92%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
How to fix one of the USB port for Surface 9 pro for using External monitor
I am Unable to connect External monitor to one of the above USB C port for my surface pro 9. Although its working fine with the port below it. moved from "Microsoft System Center | Other"
Surface | Surface Pro | USB-C
333 questions
asked 2026-01-26T08:17:07.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 30%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZA%3C/text%3E%3C/svg%3E)
Zaki Ahmed
25
Reputation points
answered 2026-01-27T08:02:22.62+00:00
Zaki Ahmed
25
Reputation points
3 answers
Scanner Not Working
When is Microsoft going to announce a fix to scanners not working?
Surface | Surface Pro | USB-C
333 questions
asked 2026-01-22T22:09:50.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 60%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
mark c
0
Reputation points
edited an answer 2026-01-25T00:31:00.86+00:00
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
2 answers
My new Surface is not starting because of a battery discharge, complete. What can I do? Replace the device?
My new Surface was discharged, probably completely, and all the reset I tried didn't work. The phone service recommended a replacement. Can you help?
Surface | Surface Pro | USB-C
333 questions
asked 2026-01-09T15:59:24.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 83%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Dan Boucher
0
Reputation points
answered 2026-01-10T06:24:54.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
11,050
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro 11 (snapdragon) What 40Gbps NVME Enclosures work?
The surface pro 11 snapdragon is advertised as having 2 x 40Gbps USB C ports. I purchased a ASM2464PD 40Gbps NVME enclosure and certified USB cable but it either does not fully recognise or falls back to 10Gbps and freezes up constantly. If I plug the…
Surface | Surface Pro | USB-C
333 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 80%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Charge Surface Pro 11 via USB-C it impact batter health or not?
Dear Friend, Currently i have surface pro 11, and has option support to charge battery via USB-C, and all time i without charge with power adapter, i want to clearyfy about battery health it the same charge via power adapter port or not? Thanks …
Surface | Surface Pro | USB-C
333 questions
asked 2025-12-27T05:26:01.36+00:00
Vann Soksamrong
20
Reputation points
accepted 2025-12-27T05:27:04.9666667+00:00
Vann Soksamrong
20
Reputation points
1 answer
Surface Pro 9 – USB-C Charging Issue
My Surface Pro 9 charges normally with the original magnetic charger, but it does not charge through USB-C. I have tested with a certified 65W+ PD charger and cable, tried both ports, updated Windows and firmware, and performed a reset, but the issue…
Surface | Surface Pro | USB-C
333 questions
asked 2025-09-01T20:47:32.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 0%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Maher Loubani
0
Reputation points
commented 2025-12-25T06:28:26.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 15%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Atul Gupta
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Surface pro 11th snapdragon thunderbolt not working
Thunderbolt manager does not pop-up when thunderbolt certified devices are connected to the thunderbolt port therefore the usb-hub detect the device properly however not possible to establish the connection Devices involved Surface pro 11 (ARM)…
Surface | Surface Pro | USB-C
333 questions
asked 2025-12-06T12:47:33.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOC%3C/text%3E%3C/svg%3E)
Oscar Cóbar
25
Reputation points
accepted 2025-12-10T11:32:52.8633333+00:00
Oscar Cóbar
25
Reputation points
1 answer
mi è stata restituita solo la tastiera con la garanzia senza tablet
ho il video di quando ho aperto il pacco ricevuto, non riesco a caricarlo facendo da telefono, la tastiera che mi è stata restituita è quella che ho consegnato insieme al computer. So che chiedeva di non consegnare altro oltre il PC, ma siccome il…
Surface | Surface Pro | USB-C
333 questions
asked 2025-11-15T17:19:31.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 48%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Matteo Farruggio
0
Reputation points
answered 2025-11-15T17:19:42.1066667+00:00
Q&A Assist
2 answers
Surface Pro 10 Powers on Travel Monitor via USBC but Does Not Recognize It as a Monitor
When I plug my new Surface Pro 10 into my MNN Travel Monitor via USBC, the travel monitor powers on, but the driver install fails with the above message preventing the Surface from recognizing the monitor. The travel monitor worked with my previous…
Surface | Surface Pro | USB-C
333 questions
asked 2025-11-12T17:44:15.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 3%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
Nicholas Montgomery
0
Reputation points
answered 2025-11-15T01:17:15.47+00:00
Nicholas Montgomery
0
Reputation points
1 answer
Surface keybaord not working
Surface kbd is not detcting..//refix and but same issue/pls dispatch the kbd// i purcahsed on jan 2025 , , ,
Surface | Surface Pro | USB-C
333 questions
asked 2025-11-04T09:36:04.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 62%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Inventory
0
Reputation points
answered 2025-11-04T12:30:58.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 86%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jhun Buala
5,160
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
SELORE&Global USB-C HUB Connecting Two Monitors (1 stopped work) post Windows 11, version 24H2 update
Hi, post successfully installed on 25/11/2024 Windows 11, version 24H2 update one of my two monitors (XIOMI 27inch HDMI) stopped working. The monitors are connected by a 4K SELORE&GLOBAL USB-C HUB. After basic tests noticed that one HDMI port just…
Surface | Surface Pro | USB-C
333 questions
asked 2025-10-28T14:23:35.8733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 96%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVJ%3C/text%3E%3C/svg%3E)
Victor Jorge Augusto Menezes
20
Reputation points
accepted 2025-10-28T16:41:45.9666667+00:00
Victor Jorge Augusto Menezes
20
Reputation points
1 answer
unable to pair microsoft modern keyboard with fingerprint id to surface pro 11
unable to pair microsoft modern keyboard with fingerprint id to surface pro 11. works via cable but the pop up to pair never comes.
Surface | Surface Pro | USB-C
333 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 88%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
6 answers
what do i have to buy to connect USB A memory sticks
Have pro 13; need to connect USB A memory sticks AND external DVD drive with USB A connector. I noticed there is no power at the USB C connection!?
Surface | Surface Pro | USB-C
333 questions
asked 2025-09-03T01:57:33.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 57.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
George Schloo
0
Reputation points
answered 2025-09-04T17:46:23.27+00:00
JANSHER LIWAG
8,840
Reputation points
Independent Advisor
4 answers
WEDGE MOUSE NO BLUE LIGHT - FINALLY AN ANSWER
So, those of you that replace3 your battery with a new one and do not get a blue light immediately have been told a whole host of preposterous reasons and fixes. Just reading them and you know, not going to work. Here is who one fixe3s the problem. It…
Surface | Surface Pro | USB-C
333 questions
asked 2018-12-24T19:55:01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
edited an answer 2025-09-02T19:20:13.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 11%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Don Varnau
19,785
Reputation points
Volunteer Moderator
1 answer
Surface Pro 9 USB-C ports Issue
Hi, We are seeking an assistance for the troubleshooting of Surface Pro 9 USB-C ports. We tried to update the Windows but the C-ports is still not working. May we know what troubleshooting we need to do for us to use the C-ports?
Surface | Surface Pro | USB-C
333 questions
asked 2025-09-02T01:41:34.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 9%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Bezzie B
0
Reputation points
answered 2025-09-02T13:37:50.3266667+00:00
Edward Schlobohm01
10,165
Reputation points
Independent Advisor
2 answers
how to fix thunderbolt 5 problems with surface pro and external monitors
I have a Surface Pro 2, which is connected through a thunderbolt 5 USB cable to an LG monitor that also receives thunderbolt 5 but I'm unable to display multiple displays ie the service Pro and the LG monitor. The LG monitor is not picking up signal from…
Surface | Surface Pro | USB-C
333 questions
asked 2025-08-30T16:59:10.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 82%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Marc Adams
0
Reputation points
edited an answer 2025-09-01T16:20:36.7066667+00:00
Barb Bowman
80,785
Reputation points MVP
Volunteer Moderator