PLEASE SOMEONE HELP ME

Question

Can i restart or set up again the Authentication app?? Theres any i can do to open my microsoft account without code or something?? So this is happen, my account is already logged in to the authentication app, I'm about to open my school account on their website, I didn't receive a notification of code so i went to the authentication app to check, I thought theres a problem or i have to remove the account and log in it again, i really don’t have idea, so i removed my school account from the app, then i try to get back and the problem is it needs a code, now i don’t know how i can receive a code, please help me because i really need to open my school account next month.

Answer 1

if you did not backup the account, or save the QR/account code used to activate the account, then you will need the school account admin to reset the account and send you a new code. check on the school website for a way to send a request for account reset.

Answer 2

Hello Wirona,

Thanks for your question.

As this is an Organizational account you have to reach out to your School IT admin and they will help reset MFA for your account. Them doing this will re-register you for MFA and you will need to re-enroll

Regards,

Abiola

If the above answer was helpful, please remember to "Accept Answer"

Answer 3

Hi @Wirona

Please contact your administrator to reset your MFA:

If you're assigned the Authentication Administrator role, you can require users to reset their password, re-register for MFA, or revoke existing MFA sessions from their user object. To manage user settings, complete the following steps:

1.Sign in to the Microsoft Entra admin center as at least an Authentication Administrator.

2.Browse to Identity > Users > All users.

3.Choose the user you wish to perform an action on and select Authentication methods. At the top of the window, then choose one of the following options for the user:

• Reset password resets the user's password and assigns a temporary password that must be changed on the next sign-in.
• Require re-register MFA deactivates the user's hardware OATH tokens and deletes the following authentication methods from this user: phone numbers, Microsoft Authenticator apps and software OATH tokens. If needed, the user is requested to set up a new MFA authentication method the next time they sign in.
• Revoke MFA sessions clears the user's remembered MFA sessions and requires them to perform MFA the next time it's required by the policy on the device.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---

Answer 4

@Wirona

Thank you for posting this in Microsoft Q&A.

To perform this there is no option where you can reset your MFA by your own. You will have to contact Azure AD administrator in your organization to get MFA reset for your account.

 

If you don’t know who are the admins then you can follow below steps to know who are the admin in your tenant. There is a PowerShell way to find global admin in your Azure AD. However, to use PowerShell as well you will have to authenticate yourself first. For authentication again it will prompt for MFA to be completed.

 

I would suggest you ask one of your colleague to perform below steps and share the global admin details with you so that you can contact admin and get your MFA registerd.

• Open Windows PowerShell as administrator.

• Run command “Install-Module azuread”

• Once installed you can run command “Connect-AzureAD” and enter user credentials once it asks for.

• Once you login, you can run command “Get-AzureADDirectoryRole”.

• From the output you can copy the object ID of Global administrator

• Run command “Get-AzureADDirectoryRoleMember -ObjectId "Paste the object ID of global admin that was copied earlier"

• You will get the list of users with global admin role assigned.

 

Now you can contact any global admin from the list and ask him to perform below steps to reset your MFA so that you can re-register for authenticator app.

 

• Admin has to login to Azure portal and access Azure active directory.

• Once done they have to go to users blade on the left.

• Click on Authentication methods and click on “Require re-register multifactor authentication”.

• Now when you try to login to Azure services it will prompt you to register for MFA again.

 

In case if this is still not working then you will have to contact data protection team to disable MFA on your account and re-register it again.

If you are the only admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Problems with two-step verification for Azure B2C accounts - Microsoft Q&A

Let me know if you have any further questions on this.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.