From inbox to impact: Improve your email workflows with AI
Intermediate
Administrator
Business User
Functional Consultant
Solution Architect
Technology Manager
Microsoft 365
Office 365
This module teaches you how to use Copilot in Microsoft Outlook to manage a high-volume inbox. You'll triage email using Copilot Chat, summarize threads and attachments, draft personalized messages with Draft Instructions, refine drafts using coaching, convert threads to meetings, and extend your workflow with Writing Coach when a message needs more detailed feedback.
Learning objectives
By the end of this module, you'll be able to use Copilot Chat in Outlook to triage your inbox, summarize email threads and attachments, draft personalized messages using Draft Instructions, refine responses with Coaching by Copilot, schedule meetings from email threads, and identify when to extend your workflow with Writing Coach.
Prerequisites
- Students should have working experience with Microsoft 365 services, including sending and receiving email in Outlook.