Revolut debit card is declined

Martin Melka 256

Hi,

I want to sign up for an Azure subscription with my Revolut VISA debit card but I am getting rejected. The error message states

Sorry, we can't accept pre-paid cards. Please try another payment method.

But the card is not pre-paid. It is a regular physical (not virtual!) debit card. What's the catch?

salob 120 Reputation points

2023-03-24T12:05:38.5166667+00:00

I think this is similar to "IBAN Discrimination" https://blog.revolut.com/fighting-against-iban-discrimination/

I don't think 'Try another card' is an acceptable answer, what if individuals do not have an alternative. As the other posters have mentioned this is not a pre-paid card and no different to any other card linked to a valid bank account.
Yoel Ridgway-Lopez 145 Reputation points

2023-04-24T15:30:21.74+00:00

The problem still hasn't been solved. :/ This is actually illegal in the EU on the part of Microsoft. Article 9 of the SEPA Regulation states that companies have to accept all registered banks in the SEPA area.
Anthony Johnston 16 Reputation points

2023-06-13T08:57:26.79+00:00

I have had a support call with MS on this and they said they are working on it - no ETA
Fingers crossed it won't be long
Bacavuz 30 Reputation points

2023-06-13T10:42:02.18+00:00

Exact same problem here... hoping for a fix soon
Dariusz Rejdych 80 Reputation points

2023-07-12T09:27:23.9+00:00

The issue still persists
Bair 5 Reputation points

2023-08-06T22:58:46.0633333+00:00

Aug'23 - Still persists. Don't rly understand why.
VikkiVuk 15 Reputation points

2023-08-21T16:00:02.17+00:00

Hi, my answer is on the third page but I'd like to ask you to upvote the Revolut request on the feedback forum. The link is here: https://feedback.azure.com/d365community/idea/91d24e4e-3b40-ee11-a81c-0022484c92b1. Thanks in advance.
Andreas Nigg 0 Reputation points

2023-10-21T08:05:14.35+00:00

Deleted; Wrong comment, sorry.
Michael 5 Reputation points

2023-11-17T18:23:40.1+00:00

This is still an issue in November 2023. Live chat agent was not able to help, and didn't seem aware of the issues with Revolut cards.
This thread suggests that Microsoft should update their BIN database:
https://community.revolut.com/t/cards-bin-lookup-says-debit-but-azure-subscription-says-prepaid/234669

As a potential Azure subscriber, this isn't a good look. As others have mentioned I guess I will have to try the competition instead.
Walter Heck 10 Reputation points

2024-01-26T15:29:53.3333333+00:00

This is incredibly frustrating, how can we not use a major bank's VISA card? AWS accepts it no problem, this forces us to choose Amazon over Microsoft.
amarton 5 Reputation points

2024-02-14T17:49:34.9166667+00:00

It is still happening. They lost another possible customer, but probably it does not matter to them too much.
dan 10 Reputation points

2024-02-27T17:50:47.7933333+00:00

Same issue, can't use azure cloud until it's resolved. It claims my card is a prepaid card.
Massimo Meneghello 0 Reputation points

2024-03-06T21:52:31.1933333+00:00

Same issue, I'd really like to use Azure! I just tried to pay with Revolut debit but I can't create an account

I guess I'll move to Google
Siarhei Kavaleuski 5 Reputation points

2024-05-18T13:28:51.6166667+00:00

Still the same issue :\
Denis Kutin 0 Reputation points

2024-06-07T06:09:28.81+00:00

June 2024, no changes:

"Sorry, we can't accept pre-paid cards. Please try another payment method"

And I don't have any other alternatives for the payment. Unless, MS starts to accept Pasmo or Suica :)
AliReza Sabouri 0 Reputation points

2024-07-03T23:09:02.49+00:00

2024 - Revolut also has local IBAN now from my current country and still MS doesn't support it!
Matheus Pimenta 0 Reputation points

2024-08-05T09:45:22.9+00:00

Same issue here. Revolut is a debit card, not prepaid.
Paulius Maciukevičius 0 Reputation points

2024-08-30T17:20:48.7633333+00:00

Look at the comment date of this. The "issue" might as well now be known as a feature.

Pass on this service then. Amazon has no problem with my Revolut card :))))
Tomi 10 Reputation points

2024-09-08T18:19:39.99+00:00

This post is 2 years old and the issue still persists. I wish we could do something to hold Microsoft accountable for such practices.
Bryan Hunt 5 Reputation points

2024-09-09T09:38:37.0733333+00:00

Move to another cloud - AWS and Google have no issue with Revolut, the same goes for just about anyone else I can think of.
Massimo Meneghello 0 Reputation points

2024-09-09T09:56:45.47+00:00

I agree about using other solutions (I already have both AWS and Google Cloud accounts). The only reason I wanted to use Azure was to learn it since a few businesses require this skill.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

28 answers

Alex Leach 15 Reputation points

2024-02-29T23:47:42.71+00:00

Having got it worked for me after reporting the issue to Azure support, and hearing that people are still having issues, I reported this back to them. They've suggested that people can create service requests on the Azure portal "as creating a request is without limitations for [them] to validate the issue":

At the bottom left of the Azure portal page, there's a button to create a "New support request". They got this working for me pretty quickly, 2-3 working days and it was sorted.

If they do this for enough people, hopefully they'll fix it for everyone. Anyone else try giving that a go? PS. In response to the above email, I have pointed out to them that there is already a Community Idea to support Revolut cards, and it's been open for over 6 months already.
Please sign in to rate this answer.

1 person found this answer helpful.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
EKS 5 Reputation points

2024-08-10T20:27:36.47+00:00

Open a curve account (its free)
Basically you will get a Curve CreditCard and all transactions will be redirected to your Revolut Debit Card.
Azure does correctly categorize this curve card as a 'non pre paid' and lets you use it. Hope this helps.
Please sign in to rate this answer.

1 person found this answer helpful.
Tomasz Francuzik 0 Reputation points

2024-08-10T21:21:05.1+00:00

As usual, the Microsoft corporation has decided to block Revolut for some imaginary reasons, which, if true, can be bypassed with the Curve option. But how to get through the corporate helmets
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
Tomi 10 Reputation points

2024-09-08T18:21:54.39+00:00

This post is 2 years old and the issue still persists. I wish we could do something to hold Microsoft accountable for such practices.
Please sign in to rate this answer.

1 person found this answer helpful.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
Andy Ryan 0 Reputation points

2023-05-17T08:46:28.0866667+00:00

Hi All,

I was having a similar problem yesterday so I contacted Revolut. Once I enabled the card's online payments (card settings) in the Revolut Business app I was able to validate my card with MSFT.

Hope this helps.

Andy
Please sign in to rate this answer.
Anthony Johnston 16 Reputation points

2023-06-09T21:20:46.2133333+00:00

mine is set for online transactions, I use it for google payment without issue
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.
VikkiVuk 15 Reputation points

2023-08-21T15:59:09.5866667+00:00

Hello,

I have opened a feedback post in the feedback forum and I would like to kindly ask you to upvote this request so that we can get Microsoft to support Revolut because currently they do not support it. The post is here: https://feedback.azure.com/d365community/idea/91d24e4e-3b40-ee11-a81c-0022484c92b1.

Thank you in advance.
Please sign in to rate this answer.

0 comments No comments
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Revolut debit card is declined

28 answers

Your answer