WORKING ISSUE

Question

Its always saying that it has a problem that prevents him from working and when i press the report button it just closes the app and i need to use it immediately for my school project

Answer 1

Hi L,

Thank you for your patience and cooperation. I look forward to your update.Thank you for reaching out and sharing the details of the issue you are experiencing with PowerPoint. I understand how stressful this must be, especially with your school project deadline approaching, and I am glad to help you get this resolved as quickly as possible.

Based on your description, the error message appearing each time you open PowerPoint, along with the app closing after pressing the report button, is often caused by corrupted cache files, a damaged Office installation, or outdated cached credentials. To resolve this, please follow the steps below in order.

Step 1: Clear the PowerPoint cache

1. Close PowerPoint completely.
2. Press the Windows key + R on your keyboard to open the Run dialog box.
3. Type %localappdata%\Microsoft\Office\16.0\OfficeFileCache and press Enter.

4. Select all files inside the folder and delete them.

Step 2: Run an Office repair

1. Close all Office applications (Word, PowerPoint, Excel, Outlook, etc.).      
2. Open Windows Settings (press Windows + I).      
3. Go to Apps > Installed apps.      

  

4. Find Microsoft 365 / Microsoft Office in the list.     
5. Select the three dots (…) next to it and choose Modify.      

  

6. If prompted by User Account Control, select Yes.     
7. Choose Online Repair > then select Repair.     

  

8. Follow the on‑screen instructions until it completes.     

Step 3: Clear cached credentials

1. Go to Control Panel > User Accounts > Credential Manager > Windows Credentials   
2. Under the section Generic Credentials, look for any entries that has Outlook, Office or having your email address in the name and remove them.

3. Restart your computer. 

I hope this information is helpful. Please follow the steps above and let me know if it works for you. If not, we can continue working together to resolve the issue.  

Thank you for your patience and understanding. If you have any questions or need additional assistance, please don’t hesitate to reach out so I can continue to support you. If you found the response useful, please consider marking it as accepted, as this may help other community members who are looking for similar guidance.  

I look forward to continuing the conversation.  

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Answer 2

Follow these steps to get PowerPoint (and other Office apps) working again:

1. Update Office
   1. Open any Office app that still starts (Word, Excel, or PowerPoint if it opens).
   2. Create a new blank document or presentation.
   3. Go to File > Account.
   4. Under Product Information, select Update Options > Update Now.
   5. If Enable Updates appears, select that first, then choose Update Now.
   6. Let updates finish, then close the You're up to date! window and restart PowerPoint.
2. Use the built‑in Repair when the app says it has a problem
   If PowerPoint shows a message like “has run into an error that is preventing it from working correctly” and offers to Repair now, let it run that quick repair. If that does not fix it, continue with the next step.
3. Run an Online Repair of Office
   This fixes most “stopped working” or “run into an error” problems:
   1. Open Settings in Windows.
   2. Go to System > Apps > Installed apps (or Apps > Installed apps depending on your view).
   3. Find Microsoft Office in the list.
   4. Select the three dots (…) next to it and choose Modify.
   5. Choose Online Repair, then select Repair and let it complete.
   6. When it finishes, restart the PC and try opening PowerPoint again.
4. If it still fails after Online Repair
   If no Office apps open even after Online Repair, completely uninstall Office from Settings > Apps > Installed apps, restart the PC (not just shut down), then reinstall Office from the Microsoft account or school portal where it was originally installed.

These steps are designed to get PowerPoint working again quickly so it can be used for the school project.

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References:

• I get a "stopped working" error when I start Office applications on my PC
• Microsoft "Office app" stopped working. Windows is verifying a solution for this...
• we are sorry, but word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now? - Microsoft Q&A
• how fix run into an error problem - Microsoft Q&A
• How to fix MS Word has run into an error that is preventing from working properly. Word will need to be closed as a result. - Microsoft Q&A
• how can i fix it. - Microsoft Q&A