Contact Surface Support for Business and Education customers

• Applies to:

  Surface, Surface Hub

Before you contact us

Review the Top Support Solutions for Surface devices.

Run the Surface Diagnostic Toolkit for Business (SDT). The SDT enables IT administrators to quickly investigate, troubleshoot, and resolve hardware, software, and firmware issues with Surface devices.

If you're still having a problem after reviewing the top solutions and running the toolkit, use the tabs on this page to select a support option.

Online support

Depending on your company's active product subscriptions or paid support offers, convenient solutions are available to manage your Surface device support requests individually and in bulk. Follow the link that best fits your company's profile.

General Surface Support

The Surface Support Portal provides a self-serve, centralized solution to look up current warranty and protection plans, create individual or bulk service requests, and track the status of support cases.

• Get support

If this is your first time accessing the Microsoft 365 Admin Center, follow these onboarding steps: Streamline access to Surface Support Portal

If you experience an issue creating an account and have a timely support need, refer to our legacy support tool: Support for business. For improved and faster online support, we encourage you to transition to the Surface Support Portal on the Microsoft 365 Admin Center as soon as possible.

Premier or Unified Support contract customers

Create, manage, and track support requests while staying current on Microsoft technologies with access to select self-paced learning paths.Learn more or Get Support.

Intune users

Built into Intune, the Surface Management Portal provides a centralized solution to self-serve, manage, and monitor Surface devices at scale. Learn more or Get support.

Still need help?

Go to Microsoft Community or use our legacy support tool Services Hub.

In-store support

China, India

Make an appointment at a Surface Walk-In Center to help resolve your issue:

1. Go to the Surface Walk-In Center Contact Information page.
2. Select your location to find the Walk-In Center nearest you.
3. Choose your Walk-In Center and contact them to schedule an appointment.

Japan

Make an appointment at a participating Surface Authorized Service Provider BIC Camera to help resolve your issue:

1. Go to Surface 修理 | ビックカメラグループ (biccamera.co.jp) to find a participating Surface Authorized Service Provider for in-person support in Japan.
2. Select your location to find the Authorized Service Provider nearest you.
3. Choose your Authorized Service Provider and contact them to schedule an appointment.

United Kingdom

Make an appointment at a participating Surface Authorized Service Provider in the UK to help resolve your issue:

1. Go to Currys Store Finder to find your nearest location.
2. Contact them to schedule an appointment.

Still need help? Go to Microsoft Community.