No audio input detected by VM Windows on Mac
We are having an input audio issue with users who are trying to use an AVD from A Mac Device through the Microsoft Remote Desktop client. The AVDs are not recognizing microphones on the Mac devices. We have already checked the permissions and…
AVD Crashes casuing webviewer2 hard errors, when working with m365 Copilot.
We are using Microsoft AVD and since introducting Microsoft 365 Copilot, there are regular crashes generating issues with Webview2. AVD VM Performance is running within recommended peramaters. Specifically looking for guidlines here, how to capture the…
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VDI Session Host health alerts in event viewer, how to resolve
We have redeployed two Azure VDI Session hosts and reinstalled the Azure VDI agents as per https://learn.microsoft.com/en-us/azure/virtual-desktop/troubleshoot-agent#your-issue-isnt-listed-here-or-wasnt-resolved due to Healthstate issues. The session…
![](https://techprofile.blob.core.windows.net/images/ZuCGjNGWaEiWnbswF6AtpA.png?8DA64C)
AVD VM stuck on Shutdown but running
Hi We have a VM that is running OK but on the Portal it says Shutdown (in Health state) The RD apps are all up to date on the machine but showing a version behind for this one. Do I need to uninstall the RD lot and remove the VM from the pool and bring…
how to see list of disconnected users for all hosts?
We have 25 hosts, rather than going to each and every host and check users session status is there a powershell command or an easy way to check list of disconnected/logged off users that get stuck and need to clear manually for them to use their wvd…
Can we install the preview of FSLogix 2210 hotfix 3 on Azure Virtual Desktop as it's required by the new Teams application?
Note: Based on common issues that we have seen from customers and other sources, we are posting these questions to help the Azure community. Can we install the FSLogix 2210 Hotfix 3 for compatibility with the new Teams application on Azure Virtual…
Is it possible to connect to an EntraID joined machine via AVD Desktop client?
We setup a new VDI running AVD and is currently joined directly to Entra ID. We were having problems logging into it, until we found this setting on RDP. The "Use a web account to sign into the remote computer" allowed us to get in. Normally,…
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Azure Lab Services will be retired on June , 28, 2027
Azure Lab Services will be retired on June~~,~~ 28, 2027 because of the availability of other Microsoft VDI services such as Azure Virtual Desktop, Windows 365, Azure DevTest Labs, and Microsoft Dev Box, that can be used instead for your use cases. If…
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TenantDiscoveryFailed (0x300) while connecting to AVD Client using Custom URI
Dear Support Team, I am encountering an error when attempting to connect to the Azure Virtual Desktop (AVD) client using a custom URI. The following error message is displayed: Error Message: Something went wrong We failed to fetch the subscription…
No Applications listed when using Start Menu as a source for AVD
Hi All, I have an issue on a newly created Host Pool that is Hybrid joined. It deploys without a problem and there are no errors. It shows up as compliant in Intune and all good in Entra. Applications have been pushed to the AVDs via intune…
![](https://techprofile.blob.core.windows.net/images/lERuGqIsfE-3j2IJgoDLSw.png?8D844E)
Users receiving blank "Stay signed in to all your apps" dialogue
We have been seeing an increasing number of users who are receiving this message when authenticating to the AVD environment. User opens the AVD client (remote desktop; v 1.2.4582.0 (x64), get prompted to MFA, they get the number, approve it, then the…
Desktop shortcut icon disappear after a few minute - Remote Desktop Client
Hi guys, Our team has some weird issues with the desktop shortcut disappearing after 20-30 minutes or disconnecting the remote session. I have tried pin and creating a shortcut again but we can't keep it alive. Any idea how to fix it? Please advise.…
How can I find detailed information about the Microsoft Remote Desktop client application that my application is running in?
I am working on a .NET WPF client application that is frequently accessed by users with iOS devices (usually an iPad) using the iOS Microsoft Remote Desktop application. Many of our users are unfamiliar with how to reposition the floating app bar that is…
![](https://techprofile.blob.core.windows.net/images/ZuCGjNGWaEiWnbswF6AtpA.png?8DA64C)
Host pools not loading
we have 2 host pools (a and c). In that, the same dashboards that load for a aren't loading for c. The way to navigate is: avd->hostpool->hostpoola->monitoring->Insights(legacy)
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Need Help with AVD Pink Screen on GPU VMs
Hello Folks, We are implementing AVD for GPU users. They have been experiencing (at random times throughout the day), their screens turning pink and distorted (image attached). Unfortunately, there is not much documentation online for this specific issue…
How to split 1 VM tab to be displayed into 2 monitors?
I am using a SAW machine that only allows me to use Remote Desktop app to connect to a devbox (or VM). How do I split that view into 2 separate windows, 1 for each monitor?
![](https://techprofile.blob.core.windows.net/images/ZuCGjNGWaEiWnbswF6AtpA.png?8DA64C)
Is there a way to force keyboard type for the HTML 5 client?
We have an older application that is not accepting numeric input in certain controls. In doing some investigation, it was determined that setting the remote keyboard layout to "US (QWERTY)" allows entry for the controls. Rather than having…
AVD - Sign in failed. Please check your username and password and try again
Hello, I've deployed AVD with one VM. I've tested it on my admin account, my regular account and on my friends account. Nice and smooth. Today, when I did an overview for employees who are going to need this VM I encountered a problem - they couldn't…
Blank Icon(looks like a white page) for applications running in VDI
Hello, my organization just moved to Azure. We are still determining what exactly our infrastructure will look like going forward and basically did a lift and shift. Currently, our users are using VDI pool to work in applications inside a secure…
I need help creating a Windows virtual desktop!
Can some one please help me make a virtual desktop. I was following the video provided in the help but the VM in the video and the ones I see on my desktop are not the same. I also tried following a youtube video but it isn't a school subscription…