How to recover my certification from my older email

Certifications are tied to a Microsoft Learn profile, not to the email inbox itself. Recovery depends on whether access to the original Microsoft account (used to sign in to Learn) can be restored.

1. Try to regain access to the old Microsoft account
   • If the old email was a Microsoft account (Outlook, Hotmail, Live, etc.), use the official recovery options:
     • If the username or password is forgotten or not working, follow the guidance in:
       • "Forgotten your Microsoft account username"
       • "My username and password have stopped working"
       • "Reset a forgotten Microsoft Account Password"
     • If normal reset options do not work, use the Microsoft account recovery form as described in Help with the Microsoft account recovery form. You will:
       • Go to the recovery form page.
       • Provide the old account address and a different working email for contact.
       • Answer as many questions as possible about the old account.
   • If recovery succeeds and sign-in to the old account is possible again, the certifications will remain in that Learn profile. Then:
     • Sign in to Microsoft Learn with that account and access the Certification Dashboard to download certificates, badges, or transcript as needed.
2. If the old account cannot be recovered
   • If the lost account is a personal Microsoft account and cannot be recovered, Microsoft Credentials Support cannot transfer or restore the contents of a Learn profile that cannot be accessed.
   • In that case, the only supported path for missing certifications is to contact Microsoft Credentials Support and request help with missing credentials. Provide as much exam detail as possible (exam ID, date, name used, etc.).
3. If certifications are missing from the current Learn profile
   • Sign in to the current Learn profile and verify that the certifications are not already there.
   • If they are missing and the exams were not taken via Certiport and are not legacy/aged-out certifications, use the Microsoft Credentials Support channel to request investigation and assistance with missing credentials.
4. If multiple Learn profiles exist
   • If there is access to more than one Learn profile (for example, a work/school account and a personal account), content can sometimes be moved between profiles by linking accounts, as described in the Q&A example:
     • Sign in to a work/school Learn profile and add the personal profile as a linked login to migrate certifications and training progress.
     • After the transfer, remove the linked account.
     • Then link that work/school profile to the preferred personal profile to move the content again.
   • This requires access to all involved accounts; it cannot be used if the old account is completely inaccessible.

If none of the above paths allow recovery of the old Microsoft account or verification of ownership, certifications associated only with that inaccessible profile cannot be self-recovered.

References:

• Accessing your Learn profile
• Missing Exams or Certifications
• Access your certificates, badges, and transcript
• Help with the Microsoft account recovery form
• Microsoft old MCP ID recovery - Microsoft Q&A
• I need assistence on merging my certification - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A
• How to download certificates for my modules and learning path completed - Microsoft Q&A