how to fix the configuration problem with Microsoft office professional plus 2013

Hello @Dilakshana Sana

Based on your description, it looks like Microsoft Office Professional Plus 2013 shows “Configuring” every time you open Office app (Word, Excel, etc) but never completes. This usually happens due to missing administrator permissions, installation not completed correctly, Windows updates, or Office trying to repair itself automatically.

To make sure we are solving the correct issue, could you please confirm:

• Does this happen every time you open any Office app (Word, Excel, Outlook)?
• Do you see any error message after configuring, or does it just open normally?
• Are you using a personal computer or a company‑managed computer?

While waiting for your confirmation, you can try the steps below:

1/ Open Office with Administrator Rights

• Close all Office applications.
• Click "Start", find "Microsoft Word".
• Right‑click Word -> select "Run as administrator".
• Wait until the configuration completes.
• Close Word, then open it again normally.

2/ Repair Microsoft Office

• Open "Control Panel".
• Go to "Programs and Features".
• Select "Microsoft Office Professional Plus 2013".
• Click "Change" -> select "Online Repair"
• Wait for the process to complete, then restart your computer.

Repair an Office application - Microsoft Support

3/ Check Windows Update - Windows Settings -> System -> Windows Update 

Besides, please note that Microsoft Office Professional Plus 2013 is primarily intended for companies and organizations and is activated using Volume Licensing, such as MAK (Multiple Activation Key) or KMS (Key Management Service).

If the issue persists after completing all troubleshooting steps, it may be related to licensing (for example, the license is no longer valid or cannot connect to the organization’s KMS server).

• In this case, if the license was provided by your company, please contact your company’s IT support team.
• If you purchased the license through a reseller, please contact the reseller directly, as only they can verify the product key’s validity or provide a replacement or refund if necessary.

If you still need my assistance, please come back with screenshots or any additional details so I can review it again and see if there’s anything more I can help you with.  

Have a nice day!  

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The configuration loop usually means the Office installation is damaged and needs a full repair or reinstall.

Follow these steps on Windows 10/11 (similar on Windows 8/7 via Control Panel):

1. Close all Office apps (Word, Excel, Outlook, etc.).
2. Right-click the Start button and select Apps and Features (or Installed apps on Windows 11).
3. Find Microsoft Office Professional Plus 2013 (or similar Office entry) in the list.
4. Select it and choose Modify.
5. When asked how to repair Office:
   • Choose Online Repair > Repair to fully reinstall and fix corrupted components.
   • Confirm and let the process complete. It can take 15–30 minutes; do not cancel.
6. Restart the PC after the repair finishes.
7. Open an Office app (for example, Word) and check if it starts without showing the configuration progress every time.

If the configuration problem persists even after an Online Repair, completely uninstall Office, restart the PC (not just shut down), and then reinstall Office Professional Plus 2013 using the original installation source and product key.

References:

• Error 0xC0000142 when you start an Office application
• How to install and activate Office Professional Plus 2013 on a terminal server
• how i can fix the microsoft app problem - Microsoft Q&A
• When I open an excel file it shows - We're sorry, but excel has run into an error that is preventing it from working correctly, Excel will need to be closed as a result. would you like us to repair now? then shows the option "repair now","help","close" - Microsoft Q&A
• we are sorry, but word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now? - Microsoft Q&A
• Error code 3-4 when installing Office