Realm says it expired but paid in full

A subscription can show as expired even after payment if there is a billing or account issue behind the scenes. The only reliable way to fix it is to verify the payment status on the account and then work directly with Microsoft billing/support if the status and the charge do not match.

Take these steps:

1. Confirm the subscription and payment status
   • Go to the Services & subscriptions page and sign in with the same Microsoft account used for the realm/subscription: https://account.microsoft.com/services
   • Find the relevant subscription and check whether it shows as Paid, Past due, Suspended, or Expired.
   • If it shows Past due or similar, select Pay now and follow the flow to clear any outstanding balance.
2. Fix any past-due payment
   • On the same page, if there is a past-due amount, select Pay now.
   • Check the payment method: if the card or PayPal has expired or been blocked, update it or add a new payment method. For details, see Change your Microsoft account payment method.
   • Complete the payment by selecting Next.
   • Note that gift cards, subscription cards, or Microsoft account balance cannot be used to pay for a past-due subscription.
3. If the subscription shows as active/paid but the service still says expired
   • If the subscription is Microsoft 365–related and you see an in‑app subscription/activation warning, follow the guidance in A subscription notice appears when I open a Microsoft 365 application to resolve account/activation issues.
   • If the portal or app still shows the subscription as expired even though the Services & subscriptions page shows it as active and paid, this is an account-level issue that requires support to correct.
4. Contact support for billing correction
   • For consumer subscriptions (Microsoft 365 Family/Personal or similar), use the Contact support options described in the Microsoft 365 subscription notice article, or the general Contact – Microsoft Support flow referenced in the billing Q&A answers.
   • Clearly state that the subscription shows as paid and active in your account, but the realm/service still reports it as expired, and reference the date and amount of the last successful payment.

If the subscription was purchased through a third party (for example, a store, mobile platform, or another provider), their billing support may need to correct or re‑send the entitlement to Microsoft after confirming payment.

References:

• Pay for a past-due Microsoft subscription
• A subscription notice appears when I open a Microsoft 365 application
• Troubleshoot Azure payment issues
• Resolve a past-due balance for your pay-as-you-go Azure subscription
• I've been charged twice
• How to connect with Help and Support - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• My Azure subAzure Subscription shows invoice paid but remains disabled; portal not allowing reactivation or ticket generation.