Certification support

Passing exam AZ-305 only confirms the exam result; the certification and its downloadable certificate appear separately in the Learn profile once all requirements for that certification are met and the backend has synchronized.

Key points and actions:

1. Allow up to 24 hours for synchronization
   • For most exams, results appear in the Certifications tab within 24 hours of finishing the exam.
   • Exams with labs can take longer to score, but once scored, the result is passed automatically to the certification database and then to the Learn profile.
   • If the certification or certificate link is missing after this window, further checks are required.
2. Confirm that the required certification has actually been earned
   • Passing AZ-305 contributes to a specific certification (for example, a role-based Azure certification) only when all required exams for that certification are passed and active.
   • Use the certification or exam details pages from the credentials catalog to verify which exams are required for the target certification and ensure that all of them are completed.
   • If only the exam is passed and the full certification requirements are not yet met, a certification certificate will not appear; only the exam result/score report will be visible.
3. Verify the correct Learn profile and login account
   • Sign in to https://learn.microsoft.com/ with the same personal Microsoft account used to schedule and take the exam.
   • Go to Profile → Credentials → Certifications and check:
     • The Past exams section to confirm the AZ-305 exam is listed.
     • The Certifications section to see whether the related certification is present and whether a certificate is available.
   • If there are multiple Learn profiles (personal vs. work/school), sign out and try other accounts that might have been used when registering the exam.
4. Access the exam score report (if only the score is needed)
   • From the Learn profile, under Past exams, select View details on provider site to open the Pearson VUE dashboard.
   • From there, use View under the relevant exam to see the score report.
   • This confirms the exam is correctly recorded with Pearson VUE and linked to the Learn profile.
5. If the certification or certificate is still missing
   • If:
     • More than 24 hours have passed since the exam,
     • AZ-305 and any other required exams for the target certification are passed,
     • The correct Learn account is confirmed,
     • But the certification and certificate link still do not appear,
   • Then open a ticket with Microsoft Credentials Support so the certification team can check the account and credential status:
     • Go to https://aka.ms/credentialssupport
     • Sign in with the same Microsoft account used for the exam.
     • Complete the contact details, save, then reopen the same link so Product Family: Learning and Service: Microsoft Credentials are preselected.
     • Submit a support request describing that AZ-305 shows as passed and the score report is visible, but the certification certificate is missing.

If the exam was taken through Pearson VUE but under a different email or profile than the current Learn account, Credentials Support can also help investigate and, if appropriate, merge or correct the profiles.

References:

• Exam scoring and score reports
• How to access your score report
• Certification process overview
• Missing Exams or Certifications
• Have not received my certificate after successful completion of my exam - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A
• How to download certificates for my modules and learning path completed - Microsoft Q&A
• How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A
• How to download az certificate - Microsoft Q&A