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how to fix output audio device

erica ghansah 0 Reputation points
2026-06-01T07:00:42.9466667+00:00

my laptop output sound is not working how do i fix it

Windows for home | Other | Devices and drivers
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  1. Kapil Arya 37,826 Reputation points Volunteer Moderator
    2026-06-01T07:31:51.3366667+00:00

    Try this:

    Open Device Manager, and make sure you've audio drivers installed and properly working.

    If no audio driver is listed, you can visit your device manufacturer's website to download and install audio drivers for your system model.

    If audio driver is present, you can try updating audio drivers to latest version.

    Or if you've already updated them, try to roll back previous version to see if that works.

    Also, run Playing Audio troubleshooter from Settings app > System > Troubleshoot > Other troubleshooters. Let us know what it reports back.

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  2. AI answer

    2026-06-01T07:01:23.0533333+00:00

    Use the built-in Windows audio troubleshooting steps to restore laptop output sound.

    1. Check the selected output device and volume
      • On Windows 11:
        • Select the Speakers icon on the taskbar.
        • Select the arrow next to the volume slider to open the list of audio devices.
        • Choose the correct output device (laptop speakers or the device you want to use).
        • Open the Volume mixer from the same menu and make sure none of the volume sliders are muted or set to 0.
      • On Windows 10:
        • Select the Speakers icon on the taskbar.
        • Select the arrow to open the list of audio devices.
        • Make sure audio is playing to the preferred device (laptop speakers or headphones).
    2. Check physical connections and basic controls (if using external speakers/headphones)
      • Ensure all audio cables are firmly plugged in and in the correct jack.
      • Confirm speakers/headphones are powered on.
      • Make sure hardware mute buttons or dials on the device are not enabled and volumes are turned up.
      • If headphones are plugged in, unplug them and test the laptop speakers.
    3. Verify sound settings and that devices are enabled
      • Windows 11:
        • Right-click the Speakers icon on the taskbar.
        • Open the Volume mixer and ensure no devices/apps are muted.
        • Go to Start > Settings > System > Sound.
        • Under Advanced, select More sound settings.
        • On the Playback tab, select the laptop speakers (or desired device), choose Properties, and ensure Device usage is set to “Use this device (enable)”.
      • Windows 10:
        • Right-click the Speakers icon > Open Volume mixer and unmute any muted devices.
        • Go to Start > Settings > System > Sound.
        • Select the audio device > Device properties and ensure the Disable checkbox is cleared.
    4. Set the correct default audio device
      • Windows 11:
        • Start > Settings > System > Sound.
        • In Output, select the device to use for playback; this also sets it as default.
        • If using an external monitor without speakers, make sure that monitor is not selected as the default output.
      • Windows 10:
        • In the search box, type control panel and open it.
        • Go to Hardware and Sound > Sound.
        • On the Playback tab, right-click the correct audio device (laptop speakers or desired output) and select Set as Default Device, then OK.
    5. Install Windows Updates and restart
      • Windows 11:
        • Start > Settings > Windows Update > Check for updates.
        • Install available updates and restart the PC.
      • Windows 10:
        • Start > Settings > Update & Security > Windows Update > Check for updates.
        • Install updates, then restart.
    6. Update or reinstall the audio driver
      • Update driver (Windows 10 and 11):
        • In the search box, type device manager and open it.
        • Expand Sound, video and game controllers.
        • Right-click the audio device (e.g., laptop speakers/Realtek) > Update driver.
        • Choose Search automatically for drivers (Windows 11) or Search automatically for updated driver software (Windows 10) and follow the prompts.
      • If no newer driver is found, download the latest audio driver from the laptop manufacturer’s support site and install it.
      • Reinstall driver if updating doesn’t help:
        • In Device Manager, expand Sound, video and game controllers.
        • Right-click the audio device > Uninstall device.
          • On Windows 11, check Attempt to remove the driver for this device.
          • On Windows 10, check Delete the driver software for this device.
        • Select Uninstall and restart the PC. Windows will reinstall the audio driver automatically.
      • If issues started after a Windows Update on Windows 10, use Device Manager > sound device Properties > Driver tab > Roll Back Driver and follow the prompts.

    If sound still does not work after these steps, the issue may be hardware-related and may require device manufacturer support.

    References:

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