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Documents stuck in print queue with "Error - Printing"

Anonymous
2011-02-17T19:07:06+00:00

This is a new laptop, Windows 7 Home Premium 64 bit, and I have installed drivers for my HP Laserjet CP1215, completely by-the-book and also exhausted HPs support. This printer is supposedly fully supported by W7 64 bit.

Whenever I try and print a document, from WordPad, Adobe Reader, Word, whatever, it just appears in the print queue with the Status as "Error - Printing".

If I run the HP diagnostics utility, it can print test pages, no problem. So the USB connection and actual printer are fine. They also work fine with other PCs.

I've checked the print spooler is up and running in "Services". If I stop and then re-start the print spooler, the document prints!Any help greatly appreciated, I'm running out of options here!

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2011-02-19T14:38:03+00:00

    Odd, nothing shown under Devices & Printers?

    Or if you fire up msconfig, disable all startups, reboot and accept the advice msg, then use the printer?

    8 people found this answer helpful.
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  2. Anonymous
    2011-02-19T14:31:21+00:00

    In Safe Mode, I don't seem to have any printers at all? (It's a USB printer)

    8 people found this answer helpful.
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  3. Anonymous
    2011-02-19T14:39:09+00:00

    I just checked and I can also use the undesirable workaround that the user saw in this thread: http://social.answers.microsoft.com/Forums/en-SG/w7hardware/thread/f29fa8b0-54a4-482a-8f1d-e9a041412683

    I.e. setting User Account Control to "Never Notify".

    (That thread seems to be tagged as answered, but there is no fix actually specified?)

    So that's 3 hacks that work: never notify, restart print spooler on each job, and run programs as administrator.

    Must be getting close ?!

    5 people found this answer helpful.
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  4. Anonymous
    2017-11-09T01:58:26+00:00

    my printer  picture will not  go to my printer

    4 people found this answer helpful.
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  5. Anonymous
    2011-02-19T10:36:47+00:00

    If you boot the PC into Safe Mode, does the problem still occur?

    4 people found this answer helpful.
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