Excel "3D Map" feature error: 3D Maps encountered an error while contacting Microsoft Bing mapping services. Functionality may be limited. (Status Code: 4)

Said A 711 Reputation points
2022-09-26T22:10:32.693+00:00

Hello,

I am running into an issue with Excel application where I am no longer able to use the "3D Map" feature.

I used to use the search bar to load the feature but now when i do that i am faced with the following error:

3D Maps encountered an error while contacting Microsoft Bing mapping services. Functionality may be limited. (Status Code: 4)

244947-image.png

I have tried to used another network, and another computer.

I have tested on 5 devices now, from different users and networks.

It seems that the Microsoft Bing mapping services are having an outage. Could anybody confirm?

Thank you!

Regards,

Office Development
Office Development
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
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Excel Management
Excel: A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.Management: The act or process of organizing, handling, directing or controlling something.
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23 answers

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  1. Alex Jones 21 Reputation points
    2022-09-29T15:35:49.123+00:00

    I wanted to let you know I had the same issue and I found a work around, Its a typical MS screwed something up. before you try to load anything got to the data tab and hit get data -> from other sources -> From Web. It will ask you to put a URL. Put any URL that resolves I used google.com but I believe any will work. It will give you a forma asking you to do something with the data. I just closed that form and opened the 3d Maps and it worked. It appears to not actually check if its connected before returning that message unless its already connected.

    1 person found this answer helpful.
  2. Aurélien 16 Reputation points
    2022-10-03T12:12:48.03+00:00

    Hi,

    I think the issue has been fixed by Microsoft.

    I did nothing more last week to solve the problem and I have access to the maps again today.

    Have a good day !

    Aurélien

    1 person found this answer helpful.
    0 comments
  3. Mario 5 Reputation points
    2023-03-15T08:46:45.4933333+00:00 
    Yes great, thank you. That was the solution. Now the workaround works.
    1 person found this answer helpful.
    0 comments
  4. Sakorn_Roman 5 Reputation points
    2024-02-06T07:48:21.2666667+00:00

    Error in Excel 2016 (Other versions have not been tested.)
    1.) 3D Maps encountered an error while contacting Microsoft Bing mapping services. Functionality may be limited. (Status Code: 4)
    2.) Cannot initialize DirectX. Confirm that your hardware supports DirectX 10 or later and that you have the latest video card driver installed.

    ++++++++++++++++++++++++++++++++++++++++++++++++++++
    My solution :

    1. Download and install the latest Intel Iris Xe graphics drivers via the Intel
      https://www.thailand.intel.com/content/www/th/th/download/785597/intel-arc-iris-xe-graphics-windows.html
    2. Go to Registry Editor
      Add : [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft.NETFramework\v4.0.30319] "SchUseStrongCrypto"=dword:00000001

    (ACER TravelMate P214-54-530G)
    Screenshot_80

    1 person found this answer helpful.
  5. Scolaro, Lenny 1 Reputation point
    2022-09-28T19:55:25.497+00:00

    Having the same issue now. Tried to do a monthly update cannot update existing maps or create new ones.

    0 comments