Excel "3D Map" feature error: 3D Maps encountered an error while contacting Microsoft Bing mapping services. Functionality may be limited. (Status Code: 4)

Said A 711

Hello,

I am running into an issue with Excel application where I am no longer able to use the "3D Map" feature.

I used to use the search bar to load the feature but now when i do that i am faced with the following error:

3D Maps encountered an error while contacting Microsoft Bing mapping services. Functionality may be limited. (Status Code: 4)

I have tried to used another network, and another computer.

I have tested on 5 devices now, from different users and networks.

It seems that the Microsoft Bing mapping services are having an outage. Could anybody confirm?

Thank you!

Regards,

Chandler Mount 11 Reputation points

2022-09-27T13:39:30.403+00:00

Same issue for me. Noticed this starting Monday 9/26/22. I also get this error message after the one OP included.
Fernando CHACON 26 Reputation points

2022-09-27T14:21:08.263+00:00

Same message of DirectX for me as well
TW 11 Reputation points

2022-09-27T15:53:22.28+00:00

I am also dealing with this issue. Mapped yesterday without issue but cannot perform the same task today.
Said A 711 Reputation points

2022-09-27T16:14:47.227+00:00

I get the same error as well. But, I don't think it is related to DirectX.

I noticed more people are reporting the same issue here. Anybody from MS could confirm what's going on?
botdog 11 Reputation points

2022-09-27T16:39:20.93+00:00

Same error here. Tested on 3 PCs in different networks. Win10 and Win11. Office 365.
Local desktops both on and off domain. Public and private network.
Stephen Barbarino 16 Reputation points

2022-09-27T16:45:17.517+00:00

We're also experiencing the same issue on multiple computers on multiple networks. This started for us on Friday, September 23rd. I hope we see some form of acknowledgement from Microsoft on the nature of the problem and when we can expect it to be fixed.
Karl P. Kaplan 6 Reputation points

2022-09-27T20:39:49.467+00:00

Same issue here.
We have multiple users experiencing the same phenomena.
Excel 3D Mapping has become essentially unusable for us.
DIDIER BASTIEN 1 Reputation point

2022-09-28T17:59:43.463+00:00

same for me, if you have the solution I would be interest
Monticello, George 1 Reputation point

2022-09-28T18:48:07.647+00:00

Same issue here - we've rebooted, installed older versions, and tried it multiple computers.

Still doesn't function.

We've grown to rely on this software and I'd hate to have to go find a new solution - truly hope this gets attended to promptly!!
Clark, Jacob 11 Reputation points

2022-09-28T19:17:17.373+00:00

Same issue here, I have 72 different computers across the country that are experiencing the same issues. Why put out a update with out checking how it will impact your end-user.

Where do I submit a return request for being sold a product I can not use properly.
Alex Jones 21 Reputation points

2022-09-29T14:37:25.893+00:00

I wanted to let you know I had the same issue and I found a work around, Its a typical MS screwed something up. before you try to load anything got to the data tab and hit get data -> from other sources -> From Web. It will ask you to put a URL. Put any URL that resolves I used google.com but I believe any will work. It will give you a forma asking you to do something with the data. I just closed that form and opened the 3d Maps and it worked. It appears to not actually check if its connected before returning that message unless its already connected.
DIDIER BASTIEN 1 Reputation point

2022-09-29T15:19:25.647+00:00

Yes work for me
thanks a lot for this
and well explain easy to fix
all the best to you
Fernando CHACON 26 Reputation points

2022-09-29T17:32:37.997+00:00

Hi all I justed wanted to share that without doing nothing, now it works
Said A 711 Reputation points

2022-09-29T18:13:49.933+00:00

It started working as usual for me as well.
Stephen Barbarino 16 Reputation points

2022-09-29T20:14:00.737+00:00

Can confirm it's not working for us as well, no action was taken on our end. Microsoft definitely fixed something on their backend.
Laura 1 Reputation point

2022-12-15T16:42:40.293+00:00

We solved this easily by uninstalling Microsoft office (2016 version) and installing a later version (we did 365 version - but 2019 would probably work).
Stephen Barbarino 16 Reputation points

2022-12-15T16:53:35.07+00:00

For the DirectX error, yes you are correct. However the original post was pointing to a different error that would appear before the DirectX error which indicated an issue connecting to a Microsoft Bing mapping service. That was occurring due to an outage which was resolved by Microsoft about a week later.

23 answers

xigam 1 Reputation point

2022-09-29T08:11:25.387+00:00

I am having the same error (5000 computers, win11 or win10) from Poland localization.

Status Error code: 4
Status Map: OFFLINE
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SD 1 Reputation point

2022-09-29T09:04:33.863+00:00

A work around I was provided with by our IT department was to downgrade the directX drivers.
I downloaded and installed from here https://www.microsoft.com/en-gb/download/details.aspx?id=35
restarted laptop and opened the files containing the maps without either of the two errors relating to
bing or directx appearing.
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Tomasz Grzywna 36 Reputation points

2022-09-29T09:28:59.197+00:00

No, its not working, also silverlight install.
Its connection problem - excel can't connect to tomtom or maxar maps, and display error.

SD 1 Reputation point

2022-09-29T09:37:43.257+00:00

You're talking about a different issue which is not what the original question was asked about.

Tomasz Grzywna 36 Reputation points

2022-09-29T09:50:47.74+00:00

No, issue is the same. We tested it on many machines. Old used computers and brand new PC with only win10/11 and office 365 with no other software.
I wrote bypass in my answer - you must add data in "DATA" ribbon. Then map 3d works and directx problem is gone.

SD 1 Reputation point

2022-09-29T10:04:16.817+00:00

All I am saying is I was experiencing the same issue getting the two errors relating to bing and directx. After downgrading the direct X drivers
I am no longer seeing those errors and the 3D maps functionality is working as it previously was.

Silas Coelho 0 Reputation points

2023-12-01T19:01:58.0933333+00:00

wonderfull, work as a charm :-)
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JCH 1 Reputation point

2022-12-28T16:39:04.703+00:00

Hi everyone,

I am expériencing the same issue on many computers, i tried to find a patch to resolve the problem but i didn't find something about 3dmap or anything close to this in the following link https://learn.microsoft.com/en-us/officeupdates/office-updates-msi
Can someone give me a link for the patch ?
Any help will be very appreciated.
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ShamsZaman-2393 0 Reputation points

2023-02-21T19:12:41.4033333+00:00

SIMPLY FOLLOW THESE STEPS TO RESOLVE THIS ISSUE.

1 Click on the DATA tab and Select From Web.

2 Enter URL www.google.com and press OK

3 Click on Document and press Load

Click Insert tab and select 3D maps. it will start working.

THANKS, ME LATER
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Yunus Sen BOZDEMIR 0 Reputation points

2023-04-24T12:22:43.9866667+00:00

Thank you. It is solved
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