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Dear Support,
I am trying to upgrade Windows Server 2016 to Windows Server 2022 and wish to keep files, settings and apps.
This option is 'greyed out', leaving only 'Nothing' as the available option.
Please can you advise on how to overcome this problem?
Thank you,
Allen
Make sure you use licensed 2022 installation media. Evaluation media cannot be used.
--please don't forget to upvote and Accept as answer if the reply is helpful--
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--
DSPatrick,
> Make sure you use licensed 2022 installation media. Evaluation media cannot be used <<
Many thanks - I'll double-check on this!
Best wishes,
Allen
You're welcome, please don't forget to close up the thread by 
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--
Yes - just having a battle with the company that supplied me with a license key and directed me to the Evaluation Website download, but will not supply me with the full 2022 installation media!!
All rather suspect....
Thanks for your help,
Allen
Sounds good, please don't forget to close up the thread by
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--
Hi DSPatrick,
I have now purchased the full DVD for the installation of Server 2022, but I am still getting the same situation in that the installation process has the 'Keep files, setting and apps' greyed out, giving only the option of 'Nothing' which will result in a total wipe of 8 years of files, settings and configuration for the company!
Any help will be very welcome!
Best wishes,
Allen
still getting the same situation
How are you trying? Run setup.exe from the root of the install media inside of windows. You might also check the log files for clues.
https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/windows-setup-log-files-and-event-logs?view=windows-11
--please don't forget to upvote and Accept as answer if the reply is helpful--
Hi DSPatrick,
Thanks for the help - I am running the DVD, and using the 'setup.exe' as the starting program, launching it from the existing Server 2016 operating system. It runs through all the initial set-up procedures - entering the license key etc., but just will not give the option to 'Keep files, settings and apps'.
I'll have a look at the log files and see if I can decipher anything that may help.
I appreciate you help,
Allen