Windows 10 various bsod

Question

Hi all,
it's my first time here and I'm in huge need of help. Starting from this summer my desktop got various type of bsod that involve one driver: ntoskrnl.exe. I tried to get some solution on the web but there are a lot of different problems related to the same driver, I tried some solution that didn't help, so I'm looking for help from someone more experienced than me.
Here a link to a log I did with V2 like I red on some other threads. Hope it works.

https://1drv.ms/u/s!Ah6ejrCrNAyunRWJ1uwSnE4StZPd?e=Ea4LMR

Thank you all for your help.

Gianmarco

Answer 1

The last BSOD was on 12/09/2022.

Looks good.

That will complete the troubleshooting.

Please mark the thread solved.

Double check to make sure that WDV has been turned off.

Make a new restore point.

Monitor the computer for the next week using Reliability Monitor:

https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/

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Answer 2

Open administrative command prompt and copy and paste:

WMIC /Node:localhost /Namespace:\root\SecurityCenter2 Path AntiVirusProduct Get displayName /Format:List

Post a share link into this thread using one drive, drop box, or google drive.

Answer 3

Please uninstall Norton / Symantec software using the applicable uninstall tool(s).

Use only Microsoft Defender during the troubleshooting.

https://knowledge.broadcom.com/external/article/178870/download-the-cleanwipe-removal-tool-to-u.html

https://knowledge.broadcom.com/external/article/156148/uninstall-symantec-endpoint-protection.html

https://support.norton.com/sp/en/us/home/current/solutions/v60392881

For any BSOD post a new V2 share link and and earlier wmic command result into the newest post.

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Answer 4

Open administrative command prompt and copy and paste:

PowerShell $D=(New-Object -ComObject Wscript.Shell).SpecialFolders(4);Compress-Archive "%WinDir%\MEMORY.DMP" "$D\Memory_dmp"

Post a separate share link into this thread that only has the compressed memory dump.

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Answer 5

1) Make a new restore point:

https://www.tenforums.com/tutorials/4571-create-system-restore-point-windows-10-a.html

2) Read this link on Windows Driver Verifier (WDV):

https://www.tenforums.com/tutorials/5470-enable-disable-driver-verifier-windows-10-a.html

Learn the methods to recover from using the tool by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail

Plan to run the tool for 48 hours.

For each BSOD post a new V2 share link into this thread.

Start the tool with these customized settings:

a) Test all non-Microsoft drivers
b) Test no Microsoft drivers
c) Start the tool with the 3 customized tests displayed in the Ten Forums link

If there is no immediate BSOD then open administrative command prompt and type or copy and paste:

verifier /querysettings

Post a share link into this thread using one drive, drop box, or google drive.

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Please remember to vote and to mark the replies as answers if they help.

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