Microsoft Teams
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Partial blue or gray screen in Teams?
GlenTech
351
Reputation points
One user started getting either a gray or blue partial screen in MS Teams which I haven’t seen happen to anyone before.
I tried clearing the “%appdata%\roaming\microsoft\teams” folder to delete the cache but that didn’t work. Then, I did a full uninstall and re-install after deleting all Teams folders in %appdata% both roaming and local. Did not work either. Disabled hardware acceleration and still no luck.
Her Teams version is the newest version (1.6.00.4472) and she’s on Win 10 22h2.
Anyone else see this before?
Microsoft Teams
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Nathan Giles 15 Reputation points
2023-03-15T13:04:32.4566667+00:00 I had this exact same issue. However, it only gave me the blue/gray screen when I double clicked on the file. If I simply single clicked it wouldn't give me any issues. My IT department let me know it must be a bug within Teams. Unfortunately, I think it's something only Microsoft can fix.
You can solve the blue screen by closing the app in the taskbar menue and not dubble click on file in teams. Another workaround is to choose the option to open all files in the designated app (e.g Excel)
We have been seeing this pop up on some computers in our office as well. The single click method seems to be the best for now. We have also noticed that if you are in a Team on the Files page, if you click the drop down arrow next to "Files" that seems to get rid of the blue screen. If you open a file with the blue screen up then it typically switches from blue to a light gray.
I've noticed those who has this problem in our organization are double-clicking on the filename directly, where the filname is like an hyperlink. If you double-click on the same row in the right side on the screen the file open correctly, no blue screen.
Same issue, what's wrong?
BucksInSix above is right! Clicking the down arrow next to "File" totally works!
I have this problem with two users. Everybody who has the ability to do so, report the issue to Microsoft. I did, and they basically brushed me off because they didn't see anything wrong and nobody else has been reporting this.
Report this in the Microsoft 365 Admin Center\Health\Service Health
https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/reportanissue
Also have a user with this blue screen overlay issue.
I went to Setting & changed my theme from Dark to Default & back to Dark. It got rid of the blue screen
Same issue - Workaround I found was to click into the search bar at the top of the Teams window. This changes the screen from blue/grey back to normal. Then just click anywhere in the screen below where the files are displayed. You can then select files without any issue.
As I read the answers they all seem to think that this is a one time thing. I have seen it on multiple machines You can close it by certain clicks. But it always comes back. that is more the question is there a permanent fix. Its not about how you open the files because after three weeks and multiple people. The designated app doesnt work in a long term especially since all the did in Team was select file. that listed all the different files all different extensions. Has anyone seen a fix that is less generic and more specific to the actual issue
Some users may encounter rendering issues when opening content from the Files tab in Microsoft Teams
TM530845, Last updated: March 24, 2023 4:06 PM
Estimated start time: March 21, 2023 11:08 AM
Affected services
Microsoft Teams
Issue type
Advisory
Issue origin
Microsoft
Status
Service degradation
Manage notifications for this issue
User impact
Users may encounter rendering issues when opening content from the Files tab in Microsoft Teams.
I am having multiple users with this issue. What is the ETA on a fix?
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28 answers
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TL;DR - Single click the file in chat to open. If you accidentally double click and end up with a blue/grey, click within the Search box at the top of the screen.
Was able to recreate this in both the Windows (1.6.00.4472) and Web versions of Teams.
Double click a document (Word/Excel/TXT/etc) attached to a chat. Press CTRL-A as if you were selecting all text/items. Screen turns Blue. Click anywhere within the window. Screen turns grey. Click Close on the document. The chat window continues to be grey. Click on the Search box at the top of screen. Colors will revert to normal.
Clicking within the Search box while the document is open also appears to correct the issue.
As stated, the work around is to SINGLE click the file to open it. It appears to have something to do with double clicking on the file name. Double clicking the file name also highlights the file name just before it is opened, which appears to be confusing the CTRL-A function.
Clicking inside the Search box appears to correct things with the document open or back at the chat.
Confirmed! - thank you!! I can replicate the issue and "solution" on any computer.
Thanks! That's very helpful. I didn't realize it was the double click causing it and now can replicate it on my own Teams both in the desktop and the web version.
I confirm that double clicking the filename causes this and clicking in the search box will clear it.
I'm wondering if those experiencing the issue are now on version listed above and are using a Lenovo T590 and or any Lenovo?
Some users in our organization just started experiencing this when double clicking on files. The users having the issue are using Lenovo Gen 8 carbons or Lenovo T14's
It worked. Thanks
can confirm same problem and workaround for me (Microsoft Teams Version 1.6.00.6754 (64-bit). It was last updated on 27/03/2023.). I hope Microsoft fixes soon.
These solutions did not help my screen. I will try other suggestions.
100% reproduction and workaround so thank you for that. Happens on any desktop/laptop device by following the described steps.
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Had the same issue with a user.
Deleting the cache settings for Teams resolved it for a time but it re-occurred.
Today, I verified the Theme settings in Teams. Noticed the user had none selected. I forced the "Default" setting.
The blue overlay disappeared.
I'm wondering if the Theme setting is part of a new feature set that came without a default selection.
I'm continuing to keep an eye on it to see if it re-occurs.
I am having the same issue with several colleagues, I have tried this and it gets rid of the blue overlay but it comes back after a little while of using teams.
I have several people including the COO who has the issues. I click on dark and back to default and it temp fixes it. If i leave on dark it works longer. I have been watching several others and it seems with a group policy that changes the the desktop back round that also disappears. I fixed one by recreating the users profile. So somewhere along the line the user profiles are corrupted and being cause by a group policy
Same issue
I went to settings, chose a different theme and then clicked back on default and that solved my problem. Thank you!
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We had the exact same issue over the last few days starting last Friday 3/10/2023. Our technician found that clicking the Ellipses on the left hand side of the screen seemed to clear the issue.
We tried this yesterday on a few of our users and they have reported no further blue screens within Teams. Just to be clear this blue/grey screen issue happens on the local application AND on the online Teams web app. It is not limited to Excel or PDF or Word docs. And the Ellipses fix worked on both the Local application and the Teams Web App. I will continue to monitor my users here and will report if this workaround doesn't resolve the issue.
Lol that fixed it. Thanks
I tried several suggested solutions and this was the only one that worked - thank you!
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Microsoft Case #:35501961
They are now aware of the bug but no perm fix as of yet. She recommended to head to the admin portal > health > Service health and report the issue there so maybe if enough users do the same it will get some traction.
Yes, report it!
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Microsoft is finally paying attention. A service health advisory was posted today.
Some users may encounter rendering issues when opening content from the Files tab in Microsoft Teams
TM530845, Last updated: March 21, 2023 11:33 AM
Estimated start time: March 21, 2023 10:08 AM
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