Partial blue or gray screen in Teams?

GlenTech 486

One user started getting either a gray or blue partial screen in MS Teams which I haven’t seen happen to anyone before.

I tried clearing the “%appdata%\roaming\microsoft\teams” folder to delete the cache but that didn’t work. Then, I did a full uninstall and re-install after deleting all Teams folders in %appdata% both roaming and local. Did not work either. Disabled hardware acceleration and still no luck.

Her Teams version is the newest version (1.6.00.4472) and she’s on Win 10 22h2.

Anyone else see this before?

Nathan Giles 50 Reputation points

2023-03-15T13:04:32.4566667+00:00

I had this exact same issue. However, it only gave me the blue/gray screen when I double clicked on the file. If I simply single clicked it wouldn't give me any issues. My IT department let me know it must be a bug within Teams. Unfortunately, I think it's something only Microsoft can fix.
Jennie Lyrholt 15 Reputation points

2023-03-15T13:23:18.2066667+00:00

You can solve the blue screen by closing the app in the taskbar menue and not dubble click on file in teams. Another workaround is to choose the option to open all files in the designated app (e.g Excel)
BucksInSix 80 Reputation points

2023-03-16T14:38:36.89+00:00

We have been seeing this pop up on some computers in our office as well. The single click method seems to be the best for now. We have also noticed that if you are in a Team on the Files page, if you click the drop down arrow next to "Files" that seems to get rid of the blue screen. If you open a file with the blue screen up then it typically switches from blue to a light gray.
Alain Paradis 15 Reputation points

2023-03-16T19:38:57.37+00:00

I've noticed those who has this problem in our organization are double-clicking on the filename directly, where the filname is like an hyperlink. If you double-click on the same row in the right side on the screen the file open correctly, no blue screen.
Omar Morales 0 Reputation points

2023-03-17T18:19:26.4133333+00:00

Same issue, what's wrong?
KarenW 0 Reputation points

2023-03-20T15:04:00.6433333+00:00

BucksInSix above is right! Clicking the down arrow next to "File" totally works!
StayAwayFromGrimace 31 Reputation points

2023-03-21T21:06:50.9233333+00:00

I have this problem with two users. Everybody who has the ability to do so, report the issue to Microsoft. I did, and they basically brushed me off because they didn't see anything wrong and nobody else has been reporting this.

Report this in the Microsoft 365 Admin Center\Health\Service Health

https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/reportanissue
Williams, Blake 0 Reputation points

2023-03-22T13:51:52.4733333+00:00

Also have a user with this blue screen overlay issue.
Kindred, Damon 5 Reputation points

2023-03-23T13:29:40.74+00:00

I went to Setting & changed my theme from Dark to Default & back to Dark. It got rid of the blue screen
Drew Jaboor 0 Reputation points

2023-03-23T19:16:27.9166667+00:00

Same issue - Workaround I found was to click into the search bar at the top of the Teams window. This changes the screen from blue/grey back to normal. Then just click anywhere in the screen below where the files are displayed. You can then select files without any issue.
Robert Vigue 10 Reputation points

2023-03-27T14:01:07.55+00:00

As I read the answers they all seem to think that this is a one time thing. I have seen it on multiple machines You can close it by certain clicks. But it always comes back. that is more the question is there a permanent fix. Its not about how you open the files because after three weeks and multiple people. The designated app doesnt work in a long term especially since all the did in Team was select file. that listed all the different files all different extensions. Has anyone seen a fix that is less generic and more specific to the actual issue
Robert Vigue 10 Reputation points

2023-03-27T14:05:36.4766667+00:00

Some users may encounter rendering issues when opening content from the Files tab in Microsoft Teams

TM530845, Last updated: March 24, 2023 4:06 PM

Estimated start time: March 21, 2023 11:08 AM

Affected services

Microsoft Teams

Issue type

Advisory

Issue origin

Microsoft

Status

Service degradation

Manage notifications for this issue

User impact

Users may encounter rendering issues when opening content from the Files tab in Microsoft Teams.
Jordan Ray 0 Reputation points

2023-03-30T15:03:41.6566667+00:00

I am having multiple users with this issue. What is the ETA on a fix?
Shayne Campbell 0 Reputation points

2023-04-03T19:22:40.7566667+00:00

I was able to resolve the issue by using the new Teams update. We have not had anymore issues with this since upgrading. Will update if issue returns.
Anthony Gifford 0 Reputation points

2023-04-12T15:00:46.41+00:00

Hello Ive been getting the same issue with a few of my users a quick fix is to change to Dark mode in teams
TESS ARISTODEMOU 0 Reputation points

2023-04-13T12:23:06.34+00:00

I've had the same problem for weeks, just read all the comments and THANK YOU, clicking on the down arrow next to files has solved it.
Catina S. Hinson 0 Reputation points

2023-04-13T16:32:09.9666667+00:00

So does MS intend to fix the issue?
Echeagaray, Santiago 0 Reputation points

2023-04-14T23:30:29.1766667+00:00

When will Microsoft fix this glitch?
Greco, Lisa 0 Reputation points

2023-04-28T15:52:51.8633333+00:00

Yes, I have had this happen a few times. Very annoying. However, the fixes here are good and I'm glad I found them. The one that worked for me was to not double click on the file link and / or to click the dropdown menu for FILES. Thanks to all who figured out the fixes!

31 answers

Alain Paradis 15 Reputation points

2023-03-16T19:40:43.9533333+00:00

I've noticed those who have this problem in our organization are double-clicking on the filename directly, where the filname is like an hyperlink. If you double-click on the same row in the right side on the screen in Teams the file open correctly, no blue screen.
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1 person found this answer helpful.
Dave Doohan 5 Reputation points

2023-03-30T12:18:57.48+00:00

That's a very interesting observation and I have recreated it exactly as you describe. Double click only has impact if you do it on the filename.. The first click puts a tick into the file selection box so I wonder if this is where the Microsoft code gets thrown off when you click directly on the file link.
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Evan Buckner 5 Reputation points

2023-04-06T18:44:33.6033333+00:00

This issue is still occurring today, even after verifying that the application is updated. The temporary fix we found is switch the theme from light mode to dark mode, and it is resolved, and if the user prefers light mode, they need to toggle it here and there. I am unsure if there has been a fix yet, anyone got that info? I'm going to research it on my end.
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1 person found this answer helpful.
Shawn Williams 6 Reputation points

2023-04-06T19:12:21.42+00:00

I just stumbled upon your post and this also worked for us.
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Kael Yao-MSFT 37,496 Reputation points Microsoft Vendor

2023-03-13T02:43:24.11+00:00

Hi @GlenTech,

If you login with another account on this device, would the issue persist?

Would other software have the same issue?

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Matt G 0 Reputation points

2023-03-13T18:25:32.2566667+00:00

We are seeing this in our school district. I searched all last week for others who have this issue, and I was getting nothing.

According to our Help Desk system, the issues started on 3/03/23 and were reported by a few users. I believe we're up to 20 users with this issue now. It's completely random when it will happen. I was going to try to give one user another computer to use to see if the issue still persists, but I'm waiting to hear back on their schedule. In the mean time, I'm telling people to "Open in App" or "Open in Browser" so they can actually get work done. Hopefully this gets resolved soon.

GlenTech 486 Reputation points

2023-03-14T13:14:26.5+00:00

It's intermittent, so it will work fine for some time, then occur randomly. I can't have the user stay logged in under another account as they need to be logged in as themselves.

Kael Yao-MSFT 37,496 Reputation points Microsoft Vendor

2023-03-15T02:16:06.18+00:00

Thanks for the update.

I seemed to have reproduced this issue but just once in my lab (Windows 11 22H2, Teams version 1.6.00.4472).

It disappeared after I switched to another team window. Seems pretty random.

If possible please consider creating a service request in Microsoft 365 admin center>Support>New service request to contact support to take a close look into this, since we may need to collect logs to determine what may be the cause.

Thanks for your understanding and sorry for the inconvenience caused.
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Judy Ring 0 Reputation points

2023-03-13T21:04:39.6833333+00:00

I am having the same issue. Help Please!
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Carol 0 Reputation points

2023-03-13T21:08:08.43+00:00

I am having the same issue. Really inconvenient when you are trying to share screens for training purposes. Help?
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