Partial blue or gray screen in Teams?

GlenTech 486 Reputation points

One user started getting either a gray or blue partial screen in MS Teams which I haven’t seen happen to anyone before.

I tried clearing the “%appdata%\roaming\microsoft\teams” folder to delete the cache but that didn’t work. Then, I did a full uninstall and re-install after deleting all Teams folders in %appdata% both roaming and local. Did not work either. Disabled hardware acceleration and still no luck.

Her Teams version is the newest version ( and she’s on Win 10 22h2.

Anyone else see this before?


Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Alain Paradis 15 Reputation points

    I've noticed those who have this problem in our organization are double-clicking on the filename directly, where the filname is like an hyperlink. If you double-click on the same row in the right side on the screen in Teams the file open correctly, no blue screen.

    1 person found this answer helpful.

  2. Evan Buckner 5 Reputation points

    This issue is still occurring today, even after verifying that the application is updated. The temporary fix we found is switch the theme from light mode to dark mode, and it is resolved, and if the user prefers light mode, they need to toggle it here and there. I am unsure if there has been a fix yet, anyone got that info? I'm going to research it on my end.

    1 person found this answer helpful.

  3. Kael Yao-MSFT 37,676 Reputation points Microsoft Vendor

    Hi @GlenTech,

    If you login with another account on this device, would the issue persist?

    Would other software have the same issue?

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  4. Judy Ring 0 Reputation points

    I am having the same issue. Help Please!

    0 comments No comments

  5. Carol 0 Reputation points

    I am having the same issue. Really inconvenient when you are trying to share screens for training purposes. Help?

    0 comments No comments