Partial blue or gray screen in Teams?

GlenTech 486

One user started getting either a gray or blue partial screen in MS Teams which I haven’t seen happen to anyone before.

I tried clearing the “%appdata%\roaming\microsoft\teams” folder to delete the cache but that didn’t work. Then, I did a full uninstall and re-install after deleting all Teams folders in %appdata% both roaming and local. Did not work either. Disabled hardware acceleration and still no luck.

Her Teams version is the newest version (1.6.00.4472) and she’s on Win 10 22h2.

Anyone else see this before?

Nathan Giles 50 Reputation points

2023-03-15T13:04:32.4566667+00:00

I had this exact same issue. However, it only gave me the blue/gray screen when I double clicked on the file. If I simply single clicked it wouldn't give me any issues. My IT department let me know it must be a bug within Teams. Unfortunately, I think it's something only Microsoft can fix.
Jennie Lyrholt 15 Reputation points

2023-03-15T13:23:18.2066667+00:00

You can solve the blue screen by closing the app in the taskbar menue and not dubble click on file in teams. Another workaround is to choose the option to open all files in the designated app (e.g Excel)
BucksInSix 80 Reputation points

2023-03-16T14:38:36.89+00:00

We have been seeing this pop up on some computers in our office as well. The single click method seems to be the best for now. We have also noticed that if you are in a Team on the Files page, if you click the drop down arrow next to "Files" that seems to get rid of the blue screen. If you open a file with the blue screen up then it typically switches from blue to a light gray.
Alain Paradis 15 Reputation points

2023-03-16T19:38:57.37+00:00

I've noticed those who has this problem in our organization are double-clicking on the filename directly, where the filname is like an hyperlink. If you double-click on the same row in the right side on the screen the file open correctly, no blue screen.
Omar Morales 0 Reputation points

2023-03-17T18:19:26.4133333+00:00

Same issue, what's wrong?
KarenW 0 Reputation points

2023-03-20T15:04:00.6433333+00:00

BucksInSix above is right! Clicking the down arrow next to "File" totally works!
StayAwayFromGrimace 31 Reputation points

2023-03-21T21:06:50.9233333+00:00

I have this problem with two users. Everybody who has the ability to do so, report the issue to Microsoft. I did, and they basically brushed me off because they didn't see anything wrong and nobody else has been reporting this.

Report this in the Microsoft 365 Admin Center\Health\Service Health

https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/reportanissue
Williams, Blake 0 Reputation points

2023-03-22T13:51:52.4733333+00:00

Also have a user with this blue screen overlay issue.
Kindred, Damon 5 Reputation points

2023-03-23T13:29:40.74+00:00

I went to Setting & changed my theme from Dark to Default & back to Dark. It got rid of the blue screen
Drew Jaboor 0 Reputation points

2023-03-23T19:16:27.9166667+00:00

Same issue - Workaround I found was to click into the search bar at the top of the Teams window. This changes the screen from blue/grey back to normal. Then just click anywhere in the screen below where the files are displayed. You can then select files without any issue.
Robert Vigue 10 Reputation points

2023-03-27T14:01:07.55+00:00

As I read the answers they all seem to think that this is a one time thing. I have seen it on multiple machines You can close it by certain clicks. But it always comes back. that is more the question is there a permanent fix. Its not about how you open the files because after three weeks and multiple people. The designated app doesnt work in a long term especially since all the did in Team was select file. that listed all the different files all different extensions. Has anyone seen a fix that is less generic and more specific to the actual issue
Robert Vigue 10 Reputation points

2023-03-27T14:05:36.4766667+00:00

Some users may encounter rendering issues when opening content from the Files tab in Microsoft Teams

TM530845, Last updated: March 24, 2023 4:06 PM

Estimated start time: March 21, 2023 11:08 AM

Affected services

Microsoft Teams

Issue type

Advisory

Issue origin

Microsoft

Status

Service degradation

Manage notifications for this issue

User impact

Users may encounter rendering issues when opening content from the Files tab in Microsoft Teams.
Jordan Ray 0 Reputation points

2023-03-30T15:03:41.6566667+00:00

I am having multiple users with this issue. What is the ETA on a fix?
Shayne Campbell 0 Reputation points

2023-04-03T19:22:40.7566667+00:00

I was able to resolve the issue by using the new Teams update. We have not had anymore issues with this since upgrading. Will update if issue returns.
Anthony Gifford 0 Reputation points

2023-04-12T15:00:46.41+00:00

Hello Ive been getting the same issue with a few of my users a quick fix is to change to Dark mode in teams
TESS ARISTODEMOU 0 Reputation points

2023-04-13T12:23:06.34+00:00

I've had the same problem for weeks, just read all the comments and THANK YOU, clicking on the down arrow next to files has solved it.
Catina S. Hinson 0 Reputation points

2023-04-13T16:32:09.9666667+00:00

So does MS intend to fix the issue?
Echeagaray, Santiago 0 Reputation points

2023-04-14T23:30:29.1766667+00:00

When will Microsoft fix this glitch?
Greco, Lisa 0 Reputation points

2023-04-28T15:52:51.8633333+00:00

Yes, I have had this happen a few times. Very annoying. However, the fixes here are good and I'm glad I found them. The one that worked for me was to not double click on the file link and / or to click the dropdown menu for FILES. Thanks to all who figured out the fixes!

31 answers

Ed W 100 Reputation points

2023-03-15T16:07:19.67+00:00

TL;DR - Single click the file in chat to open. If you accidentally double click and end up with a blue/grey, click within the Search box at the top of the screen.

Was able to recreate this in both the Windows (1.6.00.4472) and Web versions of Teams.

Double click a document (Word/Excel/TXT/etc) attached to a chat. Press CTRL-A as if you were selecting all text/items. Screen turns Blue. Click anywhere within the window. Screen turns grey. Click Close on the document. The chat window continues to be grey. Click on the Search box at the top of screen. Colors will revert to normal.

Clicking within the Search box while the document is open also appears to correct the issue.

As stated, the work around is to SINGLE click the file to open it. It appears to have something to do with double clicking on the file name. Double clicking the file name also highlights the file name just before it is opened, which appears to be confusing the CTRL-A function.

Clicking inside the Search box appears to correct things with the document open or back at the chat.
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20 people found this answer helpful.
Dave Campbell 15 Reputation points

2023-03-15T20:54:18.4833333+00:00

Confirmed! - thank you!! I can replicate the issue and "solution" on any computer.

GlenTech 486 Reputation points

2023-03-16T13:02:57.9833333+00:00

Thanks! That's very helpful. I didn't realize it was the double click causing it and now can replicate it on my own Teams both in the desktop and the web version.

Joe Wessling 5 Reputation points

2023-03-20T14:05:56.6966667+00:00

I confirm that double clicking the filename causes this and clicking in the search box will clear it.

Cheri Kivisto 5 Reputation points

2023-03-20T19:40:47.28+00:00

I'm wondering if those experiencing the issue are now on version listed above and are using a Lenovo T590 and or any Lenovo?

Mike Calori 5 Reputation points

2023-03-20T20:20:34.25+00:00

Some users in our organization just started experiencing this when double clicking on files. The users having the issue are using Lenovo Gen 8 carbons or Lenovo T14's

Umachandran Sivanesan (MEDC) 0 Reputation points

2023-03-23T19:00:46.33+00:00

It worked. Thanks

Stuart Lord 0 Reputation points

2023-03-28T13:15:36.2633333+00:00

can confirm same problem and workaround for me (Microsoft Teams Version 1.6.00.6754 (64-bit). It was last updated on 27/03/2023.). I hope Microsoft fixes soon.

Alyson 0 Reputation points

2023-03-28T19:27:07.9133333+00:00

These solutions did not help my screen. I will try other suggestions.

Dave Doohan 5 Reputation points

2023-03-30T12:05:40.6233333+00:00

100% reproduction and workaround so thank you for that. Happens on any desktop/laptop device by following the described steps.

Marco Gutierrez 0 Reputation points

2023-04-19T20:50:20.45+00:00

In my case the blue screen went away after deleting the Windows' TEMP file Start / Run / %temp% / Ctrl A / Delete all you can, some can't be deleted as they're in used.

Herald, Dennis N 0 Reputation points

2023-05-04T21:53:53.1133333+00:00

Great Tip to click in the Search Field. Thank you.
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jonesy 55 Reputation points

2023-03-15T15:59:14.1966667+00:00

We had the exact same issue over the last few days starting last Friday 3/10/2023. Our technician found that clicking the Ellipses on the left hand side of the screen seemed to clear the issue.

We tried this yesterday on a few of our users and they have reported no further blue screens within Teams. Just to be clear this blue/grey screen issue happens on the local application AND on the online Teams web app. It is not limited to Excel or PDF or Word docs. And the Ellipses fix worked on both the Local application and the Teams Web App. I will continue to monitor my users here and will report if this workaround doesn't resolve the issue.
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11 people found this answer helpful.
Roger M. Robins 0 Reputation points

2023-03-20T20:00:16.2933333+00:00

Lol that fixed it. Thanks

Rod 0 Reputation points

2023-03-30T13:36:08.44+00:00

I tried several suggested solutions and this was the only one that worked - thank you!

HAY, Davie (NHS DIGITAL) 0 Reputation points

2023-04-04T09:11:53.65+00:00

Excellent thanks

Petitfils, Mindi 0 Reputation points

2023-04-28T15:24:20.69+00:00

So easy and it worked for me! Thank you!!
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RickyRocket 40 Reputation points

2023-03-14T13:45:25.25+00:00

Had the same issue with a user.

Deleting the cache settings for Teams resolved it for a time but it re-occurred.

Today, I verified the Theme settings in Teams. Noticed the user had none selected. I forced the "Default" setting.

The blue overlay disappeared.

I'm wondering if the Theme setting is part of a new feature set that came without a default selection.

I'm continuing to keep an eye on it to see if it re-occurs.
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8 people found this answer helpful.
Lewis Sullivan 0 Reputation points

2023-03-15T13:18:33.3633333+00:00

I am having the same issue with several colleagues, I have tried this and it gets rid of the blue overlay but it comes back after a little while of using teams.

Robert Vigue 10 Reputation points

2023-03-21T15:35:32.0533333+00:00

I have several people including the COO who has the issues. I click on dark and back to default and it temp fixes it. If i leave on dark it works longer. I have been watching several others and it seems with a group policy that changes the the desktop back round that also disappears. I fixed one by recreating the users profile. So somewhere along the line the user profiles are corrupted and being cause by a group policy

Carolin Calder 0 Reputation points

2023-03-27T14:09:54.3933333+00:00

Same issue

Alyson 0 Reputation points

2023-03-28T19:30:45.1166667+00:00

I went to settings, chose a different theme and then clicked back on default and that solved my problem. Thank you!

95886172 0 Reputation points

2023-04-11T13:18:03.1066667+00:00

I think the problem is that there is an annoying bug!! Just click on the search bar and the screen will clear. This is a symptom of a "kid developer"

RATHORE Rajveer 0 Reputation points

2023-04-14T03:44:42.1466667+00:00

Thanks for the Solution, it worked for me.
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GlenTech 486 Reputation points

2023-03-16T13:01:34.84+00:00

Microsoft Case #:35501961

They are now aware of the bug but no perm fix as of yet. She recommended to head to the admin portal > health > Service health and report the issue there so maybe if enough users do the same it will get some traction.
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4 people found this answer helpful.
StayAwayFromGrimace 31 Reputation points

2023-03-21T21:15:00.4366667+00:00

Yes, report it!
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StayAwayFromGrimace 31 Reputation points

2023-03-21T21:22:11.7766667+00:00

Microsoft is finally paying attention. A service health advisory was posted today.

Some users may encounter rendering issues when opening content from the Files tab in Microsoft Teams

TM530845, Last updated: March 21, 2023 11:33 AM

Estimated start time: March 21, 2023 10:08 AM
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3 people found this answer helpful.

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