Good morning,
I have a few customers, including one I'm trying to fix right now that have the issue that is causing difficulty to run real-time audio. These customers are DJs and sound producers and the only way I get this to disappear from the Latency Monitor reports, is to use Process Hacker to suspend the ACPI.SYS threads. Even if I disable the device under Device Manager, it's not enough.
Now, unfortunately, if I suspend the ACPI.SYS threads, the system becomes unstable and crashed after a few minutes. I believe there might be a ACPI performance control check that cannot execute and then crashes the system and reboots by itself.
Because of this DPC Latency, the system is not suitable for real-time audio even if all the components (latest Dell G5 with i7, 16GB ram, SSD, etc) should be more than sufficient. My customers basically experience intermittent sounds cut-off or noise.
I've set all power management recommendations, driver updates, windows updates, etc.... nothing works.
Please help, my Dell laptops are not working efficiently because of this and I'm about to lose this business to the profit of Apple.
Is there any specific updates on this?
Tks for you help!