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How can I save emails from the new version of outlook?

María 120 Reputation points
2023-05-08T21:49:46.07+00:00

How can I save emails from the new version of outlook?, in the old version I only go to file and save as, but now I cannot find the option to save my emails as .msg extensions.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Christopher Urbinsky 90 Reputation points
    2023-09-26T16:55:30.5+00:00

    Can you stop offering me the "New Outlook" until you've finished it...

    No drag and drop

    No save

    No open

    Wtf?

    18 people found this answer helpful.
  2. Faery Fu-MSFT 18,821 Reputation points Microsoft Vendor
    2023-05-09T02:37:17.39+00:00

    Hi @María ,

    Currently, the new Outlook does not support the ability to open or save .msg and .eml files, you can switch back to the classic Outlook at any time by clicking the toggle button in the top right corner of the window.

    The new Outlook is not yet complete, and some options may not be available or work as expected. Many features of our current products are designed and upgraded based on customers’ feedback. Someone has already submitted this feedback, you can vote for him: Add Save option for emails in "New Outlook" (.msg file)

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    17 people found this answer helpful.
  3. Dan Brill 35 Reputation points
    2023-08-03T14:40:35.0233333+00:00

    The workaround that I've used is to:

    • go to the "..." button in the upper right
    • select "Other Reply Actions"
    • select "Forward as Attachment"
    • I forward the message to myself as an attachment
    • I can then download the attachment.

    It's clunky, but it works. Let's hope they can get this fixed soon. I miss the days when I could just drag an email right from Outlook to a folder.

    7 people found this answer helpful.
  4. Freeman, Greg (84050) 10 Reputation points
    2023-10-02T14:35:06+00:00

    This worked for me...

    1. Click on the three dots on the top right of the email and the select "Save" from the list.
    2. This saves the email as a document in your "Downloads".
    3. Go to Downloads in your Documents folder and drag the file (should be at the top) into a folder you choose.

    Hope this helps!

    2 people found this answer helpful.
  5. Marc D 30 Reputation points
    2024-04-24T16:56:20.4566667+00:00
    1. "It's been 6 months. What is the status of this bug fix/feature missing?"
    2. "What do you mean cannot save an email to file folder - what a waste - why does this not have minimum outlook functionality. My it dept says i must move however, how can i work like this? add-ins not working, files can not be saved, cannot drag and drop. what is going on microsoft?"
    3. "We are almost a year later and we still cant save our emails with the new version."

    Just a sampling of customers that are being gaslighted by Microsoft, being told the latest and greatest is on the way. But what they are actually doing is the bare minimum to get products on shelves, full functionality be damned!

    There hasn't been a fully functional Microsoft product in quite some time now. They are going the video game developer route, releasing garbage to the public, then trying to fix whatever comes up with patches after making their money on sales. Pathetic is the word that first comes to mind.

    2 people found this answer helpful.

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