Cannot add attachments to Approvals in Teams.

Darcy Bear 405

Can send approval request with no attachments but when one is added it fails. "Something went wrong, try again later". I reported it to Microsoft in the admin portal but the reply was no issue found. I have 2 office365 domains and both are acting the same inside and outside their networks. Incognito mode doesn't work, browser or desktop app both fail. Sending approval inside a chat also fails. Reinstalled Teams.

Issue started Monday morning. Has something changed on the license side perhaps?

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Hannes Lehdorfer 0 Reputation points

2023-09-21T07:35:03.59+00:00

Same here...
Nidhal Ferchichi 35 Reputation points

2023-09-21T14:28:16.29+00:00
Hi @Hannes Lehdorfer

Please use this solution, it works for me:

Solution:
Go to Power Platform Admin Center (admin.powerplatform.microsoft.com):

Select Environments.

Select the environment in which the error occurs.

Select Security Roles > See All.

Click the ellipsis (...) next to Approvals Administrator and select Edit.

Search for "asyncoperation" (aka "System Job") table (select "Show all tables" if not visible).

Update the read permission to "Organization".
Garrett Blake 0 Reputation points

2023-10-02T15:04:22.76+00:00

I have reset my teams application, cleared the cache, and I am still experiencing this problem as of October 2, 2023.

UPDATE: I gave the instructions from answer below to my IT Department and the problem is now solved
Shana Anderson 0 Reputation points

2023-10-02T15:25:20.8533333+00:00

I am also experiencing this issue.

UPDATE: I also gave these instructions to my IT team and they fixed the issue. It is now working.
Howard Varney 0 Reputation points

2023-10-04T09:42:15.4333333+00:00

I have a client who is experiencing the same issue. As I am not in a position to implement the solution from Nidhal, is it possible to get any feedback from Microsoft as to whether this is a recognised bug? Is it likely to be fixed in a future update?
Andrea Thompson 10 Reputation points

2023-10-09T23:20:59.8033333+00:00

I am also having the same problem, it is extremely frustrating as we use Approval daily. I have logged into Power Platform, clicked on environments and get the message 'no environments found'???

Accepted answer

Ran Hou-MSFT 7,545 Reputation points Microsoft Vendor

2023-09-14T06:19:00.3566667+00:00
@Darcy Bear

Thanks for @Pajar Rifai feedback above which shared more information for this issue! Since our forum has the policy that the question author cannot accept their own answer. They can only accept answers by others, and according to the scenario introduced here: Answering your own questions on Microsoft Q&A

I would make a brief summary of this post so that other forum members could easily find useful information here:

[Activating lagged copies - Summary]

Issue Symptom:
Cannot add attachments to Approvals in Teams. It fails. "Something went wrong, try again later".

Solution:
Go to Power Platform Admin Center (admin.powerplatform.microsoft.com):

Select Environments.

Select the environment in which the error occurs.

Select Security Roles > See All.

Click the ellipsis (...) next to Approvals Administrator and select Edit.

Search for "asyncoperation" (aka "System Job") table (select "Show all tables" if not visible).

Update the read permission to "Organization".

You could "Accept Answer" for this summary to close this thread, and your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.

12 people found this answer helpful.
Dani Al-Azawi 0 Reputation points

2023-09-22T09:42:40.1033333+00:00

After changing the System Job Reading premission to Organization the issue was solved.

Thankd :)

Ran Hou-MSFT 7,545 Reputation points Microsoft Vendor

2023-09-25T08:14:23.6733333+00:00

Hi @Darcy Bear

I am checking the status of this case. Please let us know if you would like further assistance.

Meanwhile, if the reply is helpful to you, please try to mark it as an answer, it will help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!

Garrett Blake 0 Reputation points

2023-10-02T16:00:18.84+00:00

This fixed the problem for me!

Matt Griffin 0 Reputation points

2023-11-02T23:18:21.49+00:00

The marked solved solution worked for me. However for government licensed O365 the admin portal is found here. https://gcc.admin.powerplatform.microsoft.us/home

Thank you all for posting.
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5 additional answers

Ran Hou-MSFT 7,545 Reputation points Microsoft Vendor

2023-09-07T08:03:48.93+00:00
@Darcy Bear

Based on your description, here are some possible solutions:

Try adding attachments in another way.

Check and update Microsoft Teams.

If you’re using the Teams desktop or mobile app, try using the web version: https://teams.microsoft.com/.

Clear the Teams cache from your device.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Darcy Bear 405 Reputation points

2023-09-07T15:09:40.8866667+00:00

Thanks,

Yes, I have tried all 3 options with various file types.

Reinstalled Teams. Tried various browsers like Edge/Chrome.

Cleared Teams cache.

My files are still ending up in a OneDrive folder called "Approvals Document" while other user's files are not. Maybe this is a OneDrive issue.

Ran Hou-MSFT 7,545 Reputation points Microsoft Vendor

2023-09-08T05:14:53.7933333+00:00

@Darcy Bear

Microsoft Teams tag is mainly focused on the general issue of Microsoft Teams application troubleshooting. Based on your description, this problem is related to OneDrive. So, we will add OneDrive tag to your thread.

Gurpreet Singh 0 Reputation points

2023-09-08T11:37:58.3966667+00:00

Facing the same issue since few days now. There seems no solution.

Pajar Rifai 25 Reputation points

2023-09-12T01:19:26.8633333+00:00

Facing the same issue since few days now. There seems no solution.

or someone already got the solution?

Joachim P 0 Reputation points

2023-09-12T06:16:39.8366667+00:00

same problem, no solution

Pajar Rifai 25 Reputation points

2023-09-13T08:04:41.7233333+00:00

Hai, i got solution for this issue from microsoft.

Go to Power Platform Admin Center (admin.powerplatform.microsoft.com)

Select Environments

Select the environment in which the error occurs

Select Security Roles > See All

Click the ellipsis (...) next to Approvals Administrator and select Edit

Search for "asyncoperation" (aka "System Job") table (select "Show all tables" if not visible)

Update the read permission to "Organization"

Ran Hou-MSFT 7,545 Reputation points Microsoft Vendor

2023-09-13T08:27:29.8533333+00:00

I'm glad there's a solution to this issue. If the reply is helpful, please click "Accept Answer" as an answer. It will help others who encounter the same issue and read this thread.

Carson Kanji 0 Reputation points

2023-09-19T06:55:23.9333333+00:00

This worked for me perfectly fine at the first time I tested it.
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Nidhal Ferchichi 35 Reputation points

2023-09-08T15:13:52.49+00:00

Hi Ran Hou,
We are facing same issue and it seems like global incident.

Is this will be posted on OneDrive health advisory section ?

Do you have any ETA for resolution.

Thank you.
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Darcy Bear 405 Reputation points

2023-09-13T06:28:19.01+00:00

Not sure what else to try. Any chance this can be escalated? Should I report it on the admin portal again until someone takes a look?

Thanks,

Darcy
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Pajar Rifai 25 Reputation points

2023-09-13T08:05:19.74+00:00

Hai i got solution for this issue from microsoft :
Go to Power Platform Admin Center (admin.powerplatform.microsoft.com)

Select Environments

Select the environment in which the error occurs

Select Security Roles > See All

Click the ellipsis (...) next to Approvals Administrator and select Edit

Search for "asyncoperation" (aka "System Job") table (select "Show all tables" if not visible)

Update the read permission to "Organization"

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Ran Hou-MSFT 7,545 Reputation points Microsoft Vendor

2023-09-13T08:25:24.17+00:00

I'm glad there's a solution to the issue. If the reply is helpful, please click "Accept Answer" as an answer. It will help others who encounter the same issue and read this thread.

Darcy Bear 405 Reputation points

2023-09-15T17:03:53.65+00:00

Thanks a lot Pajar!

This did work immediately.

Ran, I don't see how to mark his comment as the answer.

Ran Hou-MSFT 7,545 Reputation points Microsoft Vendor

2023-09-18T01:20:39.8066667+00:00

@Darcy Bear

According to our forum has the policy that the question author can accept answer but not comment. You could "Accept Answer" for the above summary to close this thread, and your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding!
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ASM 0 Reputation points

2023-09-19T12:40:48.1+00:00

Hi everyone! Same here, as of today 09/19/23 that issue hasn't been fixed. I've reported on the admin panel but not answer yet. So far there has been no announcement on OneDrive health advisory section. Some advice?

Thanks.
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Cannot add attachments to Approvals in Teams.

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