How to create a new Microsoft Entra ID tenant on a "Pay as you go" subscription?

Thiago de Oliveira Santos 100

I have a Pay as you go subscription and I am trying to create a new Microsoft Entra ID tenant. At first, I had two tenants, the default and a secondary one. When trying to create a third tenant, the captcha validation was always failing regardless of inputting the correct value. I decided to remove the second tenant, which was not being used, and start from scratch, but now when trying to add a new tenant, the Microsoft Entra ID option is disabled with the message "Only paid customers can create a Microsoft Entra Workforce tenant.".

What do I have to do to create the new tenant?

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Michele Bortot 50 Reputation points

2023-11-09T21:00:11.49+00:00

I have the same issue, I have a pay-as-you-go that I have been using for a year and now I can't create tenants anymore. This is a huge issue for me, I can't work
Sander Robbers 15 Reputation points

2023-11-10T05:04:07.1466667+00:00

I have also the same issue and (as far as I know) I am also using a pay-as-you-go subscription. Is there an other setting that needs to be set?
Aleksey Filippov 10 Reputation points

2023-11-10T19:04:04.95+00:00

Isn't there any channel you can utilize to inform Azure users before introducing such changes? The thing is that paid subscription doesn't solve anything - the problem's there for both paid/unpaid modes. Utterly embarrassing.
Jonathan Thornander 5 Reputation points

2023-11-12T09:23:00.74+00:00

I have the same problem. I've been using Azure with pay-as-you-go for some time (and I have paid invoices etc.) but I cannot create an Entra ID tenant since it is grayed out.
Michael Asadoorian 10 Reputation points

2023-11-12T18:36:58.8466667+00:00

Experiencing same issue in Azure – unable to create an Entra ID tenant as the option is grayed out. Checked permissions, subscription type, and role as a Global Administrator. I've been using Azure with pay-as-you-go for years now, and was able to provision almost every type of resources in the past (and I have paid invoices, and credit card on the account). Any insights or solutions appreciated!
Shweta Mathur 29,741 Reputation points Microsoft Employee

2023-11-13T07:35:36.03+00:00

Hi @Aleksey Filippov

Could you please share your subscription id so I can look into the issue.

Thanks,

Shweta
Nilangsu Hazra 20 Reputation points

2023-11-13T16:36:44.12+00:00

Facing similar issue.

Unable to create a new tenant in Azure AD. It gives me the error message "Only paid customers can create a Microsoft Entra Workforce tenant." I have upgraded to Microsoft Entra ID P2 license but still not able to create the tenant from a Global Administrator account.
Shweta Mathur 29,741 Reputation points Microsoft Employee

2023-11-14T04:15:38.81+00:00

Hi Nilangsu Hazra,

Could you please share you subscription id or tenant ID on azcommunity [at] microsoft [dot] com referencing this issue with a subject line "ATTN:shweta"

Thanks,

Shweta
Martyn Smith 0 Reputation points

2023-11-14T16:10:20.4366667+00:00

We have this on our dev/test subscriptions on enterprise agreement (obviously paid). It seems like there's a problem somewhere.
Shweta Mathur 29,741 Reputation points Microsoft Employee

2023-11-21T06:47:54.5866667+00:00

Hi @Thiago de Oliveira Santos ,

I have checked internally and update my answer with recent updates on tenant restriction.

Thanks,

Shweta
Rajesh Swarnkar 851 Reputation points

2023-11-23T04:16:52.2833333+00:00

I was also puzzeld by this !! However, I need the new tenant with P2 Trial license for preparing for SC-300. :(
OLEJARZ Dariusz 0 Reputation points

2023-12-21T11:47:45.5033333+00:00

Your own training material asked me to create a Trial account and Microsoft Entra ID which is now impossible. Utterly embarrassing M$

6 answers

Anonymous

2023-11-20T11:50:04.4+00:00

Hi @Shweta Mathur

Thanks for the answer. I do understand the issue that there can be a missuse of the "free tenants". As other mentionded, I will also pay for my subcriptions and like to add tenants as needed.

I'm using the DEV Tenant with e5 licences for my studies and an VS subcription for Azure (as well as pay-as-you-go) to save my wallet :-) and I wanted to "merge" my old one to the new one. This is not longer possible

Not everybody has to opportunity to build every service in Azure on the companys' bill.

So very appreciated if Microsoft can reopen the ability to add tenants on the credit card bills.

Cheers, Senad
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Shweta Mathur 29,741 Reputation points Microsoft Employee

2023-11-08T08:13:25.62+00:00

Hi @Thiago de Oliveira Santos ,

Thanks for reaching out.

Earlier, we were allowing the establishment of additional free Microsoft Entra trial tenants using an existing free Microsoft Entra trial tenant.

However, our security team recently identified this practice for fraudulent and abusive activities.

In order to enhance your organization's security, Microsoft is now limiting this functionality to only those customers who have paid Microsoft Entra P1/P2 license. Customers on trial license will not be able to create additional tenants from the Microsoft Entra admin center. Customers in this situation who need a new trial tenant can sign up for a Free Azure Account.

Reference - https://learn.microsoft.com/en-us/entra/fundamentals/whats-new#general-availability---restrict-microsoft-entra-id-tenant-creation-to-only-paid-subscription

Hope this will help.

Thanks,

Shweta

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Thiago de Oliveira Santos 100 Reputation points

2023-11-08T22:05:26.0033333+00:00

Thanks for the information, @Shweta Mathur .
I am currently using a Pay as you go account, not the 30 day trial account. So, when you say paid costumers, are you referring to Azure itself (with a Pay as you go account) or to paid tiers of Microsoft Entra?

Shweta Mathur 29,741 Reputation points Microsoft Employee

2023-11-09T17:05:14.2133333+00:00

@Thiago de Oliveira Santos

I can understand your concern and thanks for raising this.

Could you please share you subscription id on azcommunity [at] microsoft [dot] com referencing this issue with a subject line "ATTN:shweta"

I will check and confirm.

Thanks,

Shweta

RiggiNet 0 Reputation points

2023-11-13T23:12:10.7033333+00:00

I have the same issue with a tenant I setup as pay-as-you-go for training Create Azure users and groups in Microsoft Entra ID. I found this article dated 10/23 that states Microsoft Entra External ID is currently in preview. Is this the reason Entra ID cannot be enabled, and if so when will it be available to everyone?

JamesTran-MSFT 36,596 Reputation points Microsoft Employee

2023-11-14T20:29:54.1233333+00:00

@Thiago de Oliveira Santos

I wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

wr8784099 0 Reputation points

2023-11-15T14:23:31.2266667+00:00

I don't understand what I need to do to create a new tenant. I want to be a paid customer. I created a new azure account and I want to add an Entra ID tenant to it, but it says only paid customers can. That's fine, but what's the next step? How do I become a paid customer. Do I have to add other services and wait a month for a bill? Creating the tenant was going to be my first step. But I can't figure out how to do it. I'm happy to pay, but how? I want to get this setup today.

Shweta Mathur 29,741 Reputation points Microsoft Employee

2023-11-21T06:41:42.99+00:00

wr8784099 •

You need to have paid Microsoft Entra P1/P2 license to create new workforce tenant.

Our product team is currently in the process of implementing additional modifications and update the message, and we will make the changes in public document soon.

james foster 5 Reputation points

2023-12-11T02:57:21.7966667+00:00

This is pretty absurd. But at this point it's normal for Microsoft. Constantly changing names of existing services with little regard for impact. I essentially am unable to complete your own lab documentation because of this. Thanks.
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Iurii Indoitu 20 Reputation points

2024-03-09T22:17:16.1466667+00:00

So it's been said in the post above "Customers in this situation who need a new trial tenant can sign up for a Free Azure Account" but paradox, the issue is coming from a free azure account itself... so if i understand correct there is no solution except to pay for a P2 plan, even the 200$ credit won't help? i couldn't activate the MICROSOFT ENTRA ID P2, at the end there's an 43881 error
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Liam 20 Reputation points

2024-02-11T23:12:49.3866667+00:00

It's been few months. Still no solution? Can't finish the course AZ-104 without this.
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Jason O'Rourke 0 Reputation points

2024-02-13T03:39:46.05+00:00

I spent some good amount of time on this (mainly exchanging messages to explain) thinking the problem was at my end, per the below thread

https://learn.microsoft.com/en-us/answers/questions/1527973/screenshot-have-entra-p2-license-but-tenant-type-i?page=1&orderby=Helpful&comment=answer-1445910#newest-answer-comment

Seeking an answer for much the same reason as others here whereby I have upgraded to an Entra ID P2 license that isn't of any use to accomplish per the supplied screenshot on this help page problem description.

FEEDBACK in general, I arrived at these 'help' pages by going through these prompts from the Azure portal which essentially invites input from the tech community. How about advice is given from Microsoft themselves when someone tries to log a help request through that portal?

It's only that I now googled "Customers must own a paid license to create Microsoft Entra Workforce tenant." that I came to this comment page that demonstrates number of others having this issue, else I was ready to and had actually given up to draw my own false conclusions as to why it wasn't working (relating current directories to be signed in with different subscriptions) that aren't an expert on.

While I am venting, for Microsoft to take on board - I now one such customer to put in my calendar an advance entry to make sure that I don't pay big amount of money for P2 license to roll-over as it isn't needed in this case except for me to do one MS Learn tech module.
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Robert Marques 10 Reputation points

2024-04-03T19:59:08.5466667+00:00

I have the same problem. I've been using Azure with pay-as-you-go. Where I buy Microsoft Entra P1/P2 license ? Would you have the link?
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Jason O'Rourke 0 Reputation points

2024-04-05T04:10:58.92+00:00

Hi Robert, I believe this is the link you are wanting.

https://portal.azure.com/#view/Microsoft_AAD_IAM/LicensesMenuBlade/~/Products
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How to create a new Microsoft Entra ID tenant on a "Pay as you go" subscription?

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