My subscription should be eligible for dynamic alphanumeric sender ID, however the create button is greyed-out, how to solve this issue?

k8laka00 0 Reputation points
2024-03-04T09:12:13.4366667+00:00

I would like to activate alphanumeric sender ID for my subscription in Austria. According to phone number service center, my subscription is eligable and it should work.

However, the button is greyed-out and I cannot open a technical support ticket without a paid support plan. Did anybody else face a similar problem and was able to solve it?

User's image

User's image

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
687 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. VenkateshDodda-MSFT 18,451 Reputation points Microsoft Employee
    2024-03-04T13:59:08.31+00:00

    @k8laka00 Thanks for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this.

    If you want to use the Dynamic Alphanumeric Number in ACS resource. Could you please refer to the instructions shared in my Answer in the similar thread here and let me know if you have any further questions.

    If you are looking for an Pre-registered Alphanumeric Number in ACS you need to submit an application by filling this form, Our engineering team will check and get back to you.

    Refer to this documentation, to know more information/difference between Pre-registered and Dynamic Alpha numeric numbers.

    0 comments