PAYG subscription not propagated to ACS - Unable to purchase phone number

Nils Odin 0

Hi!

I'm a student doing my thesis, and as part of it I would need a phone number purchased via ACS.
I currently am using a PAYG subscription. However, when I attempt to make a purchase I get an error message stating that my "free" subscription is not eligible for purchasing a phone number. This is clearly wrong, since I have other students with the exact same subscription that are able to purchase numbers without any issue whatsoever.

I've been in contact with Azure support several times over weeks to try to get help with solving this issue, but they have been been unable to help me and recommended that I make a forum post. I'm quite frustrated with the low quality of support for such an issue where there is clearly a propagation bug of some sort which I dont expect to be solved via forums, but whatever. Anyone has a solution to this?

VenkateshDodda-MSFT 18,466 Reputation points Microsoft Employee

2024-03-12T03:49:18.9066667+00:00
@Nils Odin Thank you for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this.

To acquire a phone number in ACS, you need to be on a paid Azure subscription. Phone numbers can't be acquired on trial accounts or by Azure free credits.

Phone number availability is currently restricted to Azure subscriptions that have a billing address in supported regions. To see all the supported billing locations, visit the subscription eligibility page.

For non-paid subscriptions you can acquire a trail phone number which is applicable if you billing address is located in united states only.

Based on the above mentioned, I understand that you have an Pay-as-you-go subscription but you are unable to acquire the phone number, could you please share more details to check and assist you better.

Which Country phone number you are trying to acquire?

Help us with complete error message & operation Id or correlation Id, time stamp(utc) of the phone number purchase failed operation.

Also, you have mentioned that you have already contacted the azure support could you please help us with the respective support ticket number to check internally about this.
VenkateshDodda-MSFT 18,466 Reputation points Microsoft Employee

2024-03-14T04:53:38.52+00:00

Hello @Nils Odin ,

Following up to see if you have a chance to check my preivous response and helped. Do let us know if you have any further questions on this.