Add button disabled in Email Communication Services MailFrom addresses

Nalin D Jay 45

I am using Azure Email Communication Service. I have setup a custom domain, and it is fully verified (SPF, DKIK, etc.). Sending email works. However, by default it has the MailFrom set to DoNotReply@mydomain.com.

I want to add my own MailFrom, e.g., support@mydomain.com. However, the 'Add' button disabled. How do I make it enabled?

Thank you! EmailIssue

VenkateshDodda-MSFT 18,281 Reputation points Microsoft Employee

2024-03-25T13:21:47.7766667+00:00
@Nalin D Jay Thank you for posting your question in Microsoft Q&A, apologize for any inconvenience caused on this.

Based on the shared information, I understand that you are trying to add/create a new senderusernames for a custom managed domain in ACS email service from the portal and the Add button is grayed out.

Could you please try creating the senderusernames using either below through Rest API or AzCLI cmdlets and let us know if you are still facing the issues.

SenderUsernames- Create or Update

az communication email domain sender-username create

Hope this helps, let me know if you have any further questions on this.
Yasiru Swaris 0 Reputation points

2024-03-26T04:13:14.5066667+00:00

I have a verified domain, But it is not displayed here. And also have the same problem when adding a new MailFromAddress
Ebraheem Al-Muneyeer (MSFT) 951 Reputation points Microsoft Employee

2024-03-26T10:30:07.6366667+00:00

Hi @Yasiru Swaris , I'm sorry for the inconvenience that happened because of this. Can you please confirm that both of your Azure Communication Services and Email Communication Service have the same data location?
Imran QADIR BAKSH 0 Reputation points

2024-03-30T13:23:07.51+00:00

Same issue for me. Not able to add/update/delete DoNotReply. I want to make it noreply
Imran QADIR BAKSH 0 Reputation points

2024-03-30T13:42:34.98+00:00

@VenkateshDodda-MSFT the API solution worked

Accepted answer

Ebraheem Al-Muneyeer (MSFT) 951 Reputation points Microsoft Employee

2024-03-25T13:52:24.5966667+00:00

Hello Nalin, sorry for any inconvenience that happened because of this.

There was a recent update on the Email Communication Services, where you cannot create a new MailFrom address or enable the engagement tracking if you are on the default throttling limit.

Can you please confirm if you are on the default throttling limit? If so, you can submit a request to increase the throttling limit as mentioned in the documentation here https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits#email then you will be able to use the aforementioned features.
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Mayank Gupta 0 Reputation points

2024-03-30T05:47:01.65+00:00

I do not have option to enable the engagement tracking. please help us with the issue.

Ebraheem Al-Muneyeer (MSFT) 951 Reputation points Microsoft Employee

2024-03-31T10:46:22.14+00:00

I'm sorry to hear that, Mayank Gupta.
As mentioned in the documentation here Enable User Engagement Tracking, to enable this feature, your resource should not be on the default sending limits. Can you please confirm if you got your email throttling limit increased?

For more information about the email throttling limit and how to increase it, you can check the documentation here Email throttling limit

Nalin D Jay 45 Reputation points

2024-04-19T08:37:17.8433333+00:00

As recommended I requested for the email quota increase, and once that was processed this '+ Add' functionality worked.
Thank you!
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Add button disabled in Email Communication Services MailFrom addresses

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