Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
993 questions
Unable to add multiple MailFrom addresses on Azure Email Service
Szymon Seliga
0
Reputation points
The Add button is disabled. We followed these guides and none worked:
We cannot send an Azure Support Request Ticket, without a paid support plan.
- https://learn.microsoft.com/en-us/answers/questions/2150790/how-to-enable-the-add-bouton-on-this-screen-to-addhttps://learn.microsoft.com/en-us/answers/questions/2150790/how-to-enable-the-add-bouton-on-this-screen-to-add
- https://learn.microsoft.com/en-us/azure/communication-services/concepts/email/email-quota-increase
- https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits#email
- https://learn.microsoft.com/en-us/answers/questions/1630281/add-button-disabled-in-email-communication-service
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 15%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
Bhargavi Naragani 420 Reputation points Microsoft Vendor2025-02-04T02:17:22.88+00:00 Hi @Szymon Seliga,
Welcome to the Microsoft Q&A Platform!Here are a few more things to check if you're having trouble adding multiple MailFrom addresses in Azure Email Service and the "Add" button is disabled:
- Your domain isn't fully verified (via DNS records like SPF, DKIM, or DMARC). Azure might block you from adding more addresses in this case.
- Go to your Settings, find the "Domains" section, and make sure the domain you want to use has a green checkmark next to it.
- Sometimes, there might be a temporary glitch in the Azure interface that's not allowing you to click on the "Add" button.
You can try to resolve this by: Use Incognito Mode (This opens a temporary, clean browser window), Try a different internet browser, such as Chrome, Firefox, or Edge. - Clear the browser's cache and cookies.
- Depending on the current plan for your Azure Email Service, you may have a limit on how many email addresses you can send from. You should check the details of your plan and see if you need to upgrade to a higher plan.
Regarding Azure Support Request Ticket:
- If the problem is related to your billing or subscription, Microsoft will usually let you continue.
- If you choose to report a technical issue, you might be blocked from proceeding unless you have a paid subscription.
- If you need technical help without paying, use Microsoft Q&A, ask on Stack Overflow with the Azure tag and search Microsoft's troubleshooting documentation.
Hope the above provided information help in better understanding and help you resolve the issue, if you have any further concerns or queries, please feel free to reach out to us.
If the answer is helpful, Kindly Upvote it -
Szymon Seliga 0 Reputation points
2025-02-04T08:02:55.36+00:00 Hi,
All of the points have been checked.
- It is fully verified
- Green check present
- Incognito mode, different browser or even different machine - same issue
- Done - no effect
- This has nothing to do with the Azure Email Service Plan as noted in one of the link I've mentioned.
Still no solutiuon
-
Bhargavi Naragani 420 Reputation points Microsoft Vendor
2025-02-05T07:26:17.5333333+00:00 Hi @Szymon Seliga,
Thank you for confirming and for trying out the suggestions.The "Add" button is disabled if your domain isn’t verified. You must:
- Authenticate the domain via DNS records (TXT/MX/CNAME) in your domain registrar (e.g., GoDaddy). Without this, Azure won’t let you add new MailFrom addresses.
- Wait for Azure to verify the domain (may take 24–48 hours). After verification, the "Add" button for MailFrom addresses will activate.
- In Azure Communication Services Email, the free tier has restrictions. Upgrade to a paid Azure subscription (e.g., Pay-As-You-Go) if you’re on a "Basic" or free plan.
- If using SendGrid: In the SendGrid dashboard, go to Settings → Sender Authentication. Verify your domain or single sender address. Upgrade your plan if needed under Billing → Plan Details.
- SendGrid (via Azure Marketplace), the free SendGrid plan allows only 1 sender address. Upgrade to a higher tier (e.g., Essentials or Pro) in the Azure portal to add more.
- Ensure your account has Contributor/Owner access to the Azure resource. Steps: Go to Azure Portal → Your Resource → IAM (Access Control) → Add your account with the correct role.
if you have any further concerns or queries, please feel free to reach out to us.
-
Szymon Seliga 0 Reputation points
2025-02-05T09:06:50.44+00:00 Why are you sending me the same answer again? This must be an automated AI answer...
Not helpful.
-
Szymon Seliga 0 Reputation points
2025-02-05T09:08:26.1333333+00:00 Repeating the same answer is not helpful, since I already wrote, that these steps have been completed.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 36%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Shree Hima Bindu Maganti 2,895 Reputation points Microsoft Vendor2025-02-05T10:07:43.3+00:00 Hi Szymon Seliga,
sorry for any inconvenience that happened to you,
Based on the shared information, I understand that you are trying to add Multiple Mail forms addresses on Azure Email Service from the portal and theAddbutton is grayed out.
If the "Add" button remains disabled, you can add MailFrom addresses using the Azure Command-Line Interface (CLI)or through Rest APICould you please try create or sender usernames using either below through Rest API or AzCLI cmdlets
can you confirm if your service is running with the default sending limits? There have been some updates that restrict creating new MailFrom addresses and enabling engagement tracking for users with default throttling limits.Submit a support request to bump up your email sending limit. The team will review factors like your email delivery failure rates, domain reputation, and spam/abuse reports to decide on approval. Keep in mind that it might take up to 72 hours to get your request evaluated and approved.
let us know if you are still facing the issues. -
Bhargavi Naragani 420 Reputation points Microsoft Vendor
2025-02-06T11:35:25.8533333+00:00 Hi @Szymon Seliga,
Sorry for any previous inconvenience.
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help. -
Bhargavi Naragani 420 Reputation points Microsoft Vendor
2025-02-07T11:36:42.84+00:00 Hi @Szymon Seliga,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Sign in to comment
Sign in to answer