Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products.

Lam Bui Quang 20

We have trouble getting a phone number.

Here is the message from Azure portal:

Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products. Get button is grayed out.

Can you please help to resolve please?

My aggrement is Enterprise Agreement

Vahid Ghafarpour 20,500 Reputation points

2024-06-02T18:39:43.86+00:00

Did you check this thread?

https://learn.microsoft.com/en-us/answers/questions/1490370/unable-to-obtain-phone-number-for-communication-se
VenkateshDodda-MSFT 19,646 Reputation points Microsoft Employee

2024-06-03T05:02:09.48+00:00
@Lam Bui Quang Thank you for posting your question in Microsoft Q&A, apologize for any inconvenience caused on this.

I understand that you are trying to purchase the phone number in ACS, if you are using Free-Trail Subscription then,

Purchasing the phone number using the free trial subscription or free credits is not supported, in-order to purchase phone number, you need to have Pay-as-you-go subscription which is clearly called out in this documentation.

As you are looking to acquire a phone number and you are using free trial subscription you can use the trail free phone number which is being provided by Azure communication service but in order to get this number your billing account has to be in USA.

For other geographies, please visit the Subscription eligibility documentation to determine where you can purchase a phone number.

If your Subscription is not Free-trial and you are facing the issue while purchasing the phone numbers, Could you please help us with below information to check and assist you further.

What is your subscription offer?

Which region you are trying to purchase the phone number and also are you trying to purchase toll-free number or alpha numeric etc.,?

Are you trying to purchase the phone number from portal or from any other method ?

What is the error message that you are getting when you try to create the phone number.
Lam Bui Quang 20 Reputation points

2024-06-03T06:39:55.92+00:00

Hi @VenkateshDodda-MSFT I'm using Pay-as-you-go subscription and and I do not want to use trial/free phone number.

Can you help me check backend log about my subcription to find root cause
VenkateshDodda-MSFT 19,646 Reputation points Microsoft Employee

2024-06-03T07:39:36.51+00:00

@Lam Bui Quang Thanks for your response. Could you please help us with the above requested information and also, I have reached out to you over private message please check and help us with required details to check further.
VenkateshDodda-MSFT 19,646 Reputation points Microsoft Employee

2024-06-04T10:21:44.4233333+00:00

Hello @Lam Bui Quang ,

Following up to see if you have a chance to check my previous response and help us with requested information over private message to check further on this.

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Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products.