Lock screen via Microsoft Remote Desktop shows no way to sign in

Question

Hi there,

On one of my Windows 11 Pro machines, I am having a strange problem:

• I successfully connect via Microsoft Remote Desktop (for macOS) and the session is automatically signed in.
• When I'm away for a while, the machine switches to the lock screen but there are no buttons or text fields to "relogin" again.
• Sending Ctrl-Alt-Del or Ctrl-Alt-End from the host machine doesn't bring up a sign-in dialog.
• The machine has no camera and Windows Hello is not configurable.
• Currently the only way of attaching to the session again is to close the connection and reconnect.
• I could potentially change "If you've been away, when should Windows require your I sign in again?" setting to "Never" in Settings > Accounts > Sign-in options but I'd rather leave it as it is.

Any idea?

***moved from Windows / Windows 11 / Settings***

Answer 1

Hello    Ralf Rottmann，

Thank you for posting in Microsoft Community forum.

I'm sorry to hear that you're experiencing this issue. Here are a few possible solutions:

1. Try disabling the "Use all my monitors for the remote session" option in the Microsoft Remote Desktop settings. This may help resolve the issue with the lock screen.

2.Try disabling the "Windows Hello" feature in the Sign-in options. This can sometimes cause issues with the lock screen as well.

3. Check if the "Interactive logon: Do not display last user name" policy is enabled on the Windows 11 Pro machine. If it is enabled, try disabling it and see if the lock screen issue is resolved.
4. Try updating the Remote Desktop client on your macOS machine to the latest version. This may help resolve any compatibility issues with Windows 11 Pro.

I hope the information above is helpful.

If you have any question or concern, please feel free to let us know.

Best Regards,

Haijian Shan

Answer 2

Hi Haijian,

Thanks for taking the time to respond. Unfortunately, non of it worked. I've created a brief screen recording. Here I'm connected to a Windows 11 Pro machine and lock it with Command-L (Windows-L on a PC). There's no way for me to unlock it again.

In the screen recording I tried Ctrl-Option-Del, Ctrl-Option-End and even used the on-screen keyboard.

https://rottmann.io/debarkation-coulter-sweetfish-mandibulated

This is super annoying. And it happens on all current Windows machines.

Answer 3

Hello  Ralf Rottmann，

Thank you for your reply.

From the screen recording，I've observed the issue，but I don't see you calling the remote desktop program.

How did you calling the remote desktop program？By “mstsc” command or use other remote desktop program（like Team Viewer）.

Have you previously looked for events related to remote desktop connections through Event Manager? Keywords such as "Application"/"System"/"Remote Desktop Services"/"Terminal Services", etc., you can choose the time when you reproduce the current problem.

Checking the Group Policy report is also an effective tool.

You can follow these steps：

1. Open the Command Prompt application.
2. Type "gpresult /h report.html" and press Enter.
3. Wait for the command to complete, it will generate a report file named "report.html".
4. In File Explorer, navigate to the folder where the report file is located.
5. Double-click the report file to open it in your default browser.

This will generate an HTML-formatted Group Policy report that contains detailed information about all Group Policy settings applied to the computer or user.

Please provide a screenshot of the current error, which was not provided in the previous message.

Best Regards,

Haijian Shan

Answer 4

I have the same problem when connecting from Windows 11 Pro to Windows 11 Pro via RDP from Microsoft. Both machines are running on the same Microsoft account. I suspect the problem is related to the Microsoft account. The problem does not occur with local accounts. A Microsoft bug? Several people have already been able to reproduce it.

Answer 5

Has this issue been resolved? I am having the exact same problem.