Lock screen via Microsoft Remote Desktop shows no way to sign in

Question

Hi there,

On one of my Windows 11 Pro machines, I am having a strange problem:

• I successfully connect via Microsoft Remote Desktop (for macOS) and the session is automatically signed in.
• When I'm away for a while, the machine switches to the lock screen but there are no buttons or text fields to "relogin" again.
• Sending Ctrl-Alt-Del or Ctrl-Alt-End from the host machine doesn't bring up a sign-in dialog.
• The machine has no camera and Windows Hello is not configurable.
• Currently the only way of attaching to the session again is to close the connection and reconnect.
• I could potentially change "If you've been away, when should Windows require your I sign in again?" setting to "Never" in Settings > Accounts > Sign-in options but I'd rather leave it as it is.

Any idea?

***moved from Windows / Windows 11 / Settings***

Answer 1

Same issue can't get around it, if I create a local account it works fine. In the meantime I've downloaded the "remote fingerprint unlock" app to my phone to unlock it, hopefully that will work as a band aid till this is resolved, obviously this would only work in a home network environment.

Answer 2

Same situation. I could login to the machine via Remote Desktop which bypassed the manual login screen. Once the machine went to the lock screen it no longer would show any inputs allowing me to unlock the device. I only had the option to disconnect or toggle accessibility options.

I was able to fix this by removing all of my Windows Hello sign in options from the machine's account. I had a PIN set. Once I removed the PIN and reset the device I was correctly shown the password input on the lock screen.

Answer 3

Hello Everyone,

I found that using Microsoft PIN when logging into Windows 11 will cause your Remote Desktop Session Lock Screen to go Blank/blurry with no access to the login prompt. Switch to local account with password and this will fix the issue.

I tested my first system (Windows 11) using an account w/ password - RDP worked perfect.

2nd system (Windows 11) using a login PIN - inital login was fine, but once the screen locked, blurry screen with absolutly no way to login. Disconnect/close RDP and reconnect was the only way.

Hope this helps.

Cheers!

Answer 4

Hello Everyone,

I found that using Microsoft PIN when logging into Windows 11 will cause your Remote Desktop Session Lock Screen to go Blank/blurry with no access to the login prompt. Switch to local account with password and this will fix the issue.

This is already very clear to everyone here and we've been trough all this if you read the conversation. This is an obvious bug in WIndows RDP. And we HAVE to use RDP with MS accounts and using Hello is also almost a must. So nothing new here and no solution to our problem. We all with this problem are trying to find a solution to how to use RDP and MS account with Hello without having to log in again and again after a while. This is quite annoying.

Answer 5

Just to confirm the previous posts.
The problem is ONLY when you get your Remote PC locked and using MS account to access PC. If you use LOGOUT while ending RDP session, than you can connect again with no problem. If you just only disconect or close RDP session then you are stuck. Today I made test on fresh install new computer with Windows 11, with just all MS updates and nothing more. Also I can confirm the same problem on corporate level, with MS accounts connected to AZURE and RDP terminal. I have two accounts to use on this LVL to remote computers and I must ask corporate admin to login locally (via TeamViewer as admin user), before I can login via RDP as me!

This is bug on Microsoft side and needs to be repaired - ASAP - HEY MICROSOFT WAKE UP!
You are forcing users to switch from Windows 10 to 11 this year and you do not have working importatnt part of software!
This bug is easy to reproduce, just connect to RDP and than use LOCK instead of LOGOUT.