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Hello Microsoft Support Community,
I found there are some "cached" email accounts are still listing under Microsoft Edge Browser Profile > Choose an account.
These accounts are old profiles which I signed in before, however I already removed these profiles several times ( there is no signed in profiles now), and also checked Windows Control Panel > User account, no related accounts there.
And I've double checked if these accounts are signed in Office 365 Client, but none of them singed in in my computer. I tried to find them via my computer settings > Work and School accounts, even I tried to check if they are cached from Office registry Identity, however I cannot find them.
May I know how should I remove them? Please advise, any help would be appreciated !
Ps: I am using windows 11 and the latest version of Microsoft Edge !
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Paulo,
As I signed in the email accounts in different platform, ipad, Mac, and now I found a similar issue in the Edge browser in Mac system, may I know if there is any possible folder in Mac which I could remove them too?
Any help would be appreciated,
Oliver
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I see. Since it appears on another device, the method above will not work. I thought the accounts only appear on one device. But are you able to see the accounts in Windows Settings > Accounts > Email accounts?
See if this helps:
https://www.youtube.com/watch?v=sCReMTO9GPg
(Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)
Hello Paulo,
I've double confirmed and I don't have any Microsoft account related info under Settings > Email and Accounts
According to the first reply you shared above, I tried to remove old profile folders via the %localAppData%, however after I removed all old folders there, I still can see these accounts listed in the Microsoft Edge, and I cannot see any related info under email and accounts via Windows Settings.
Any ideas?
Thanks for your help,
Oliver
How about in Settings > Accounts > Access work or school?