How to remove cached Microsoft Edge accounts

Question

Hello Microsoft Support Community,

I found there are some "cached" email accounts are still listing under Microsoft Edge Browser Profile > Choose an account.

These accounts are old profiles which I signed in before, however I already removed these profiles several times ( there is no signed in profiles now), and also checked Windows Control Panel > User account, no related accounts there.

And I've double checked if these accounts are signed in Office 365 Client, but none of them singed in in my computer. I tried to find them via my computer settings > Work and School accounts, even I tried to check if they are cached from Office registry Identity, however I cannot find them.

May I know how should I remove them? Please advise, any help would be appreciated !

Ps: I am using windows 11 and the latest version of Microsoft Edge !

Answer 1

No account listed there, as I only use local admin ( not Microsoft account) to sign in my windows PC, and no accounts listed there even I checked windows credential manager, no related accounts there.

Any other ideas?

Thanks,

Oliver

Answer 2

I see. Are you still able to open these accounts on a separate profile? If so, try that, and then when you sign out put a check on "Clear favorites, history, passwords, and other browsing data from this device"

See if this helps

Answer 3

Some old accounts were Office 365 accounts and the domains were already removed, so I cannot sign in them to tick the option you shared above, however, I tried one of them which I could login, but after removing the profile again, this account is still listing as before, no luck on it.

I am afraid I cannot totally remove them......

Answer 4

Unfortunately, I'm out of ideas. But let me ask other experts if they have other suggestions that can fix this :)

Answer 5

Hello Oliver. I'm Greg, here to help you with this.

1. Here are all ways to remove old Edge Profiles:

https://community.spiceworks.com/topic/2476941-...

https://www.urtech.ca/2022/11/solved-how-to-rem...

2. I'd also turn off Edge Sync in Edge Settings > Your Profile in case it's syncing the old accounts between other devices.
3. Other places to check are Windows Settings > Accounts > Email and other Accounts, Family & Other Users, Access Work & School, and Windows Mail app > Settings > Manage Accounts.

If this is not working correctly then here are all ways to repair Edge including Resetting and reinstalling: https://answers.microsoft.com/en-us/microsofted...

If nothing else works then I'd report this as a bug to Edge Developers in the Edge Hub (three dots to right of URL address bar) then Help & Feedback, then Feedback form to fill out. They may not even see it here.

Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

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