windows update error (Error code: 0x80240020)

Question

original title: windows update error + others

Hi, I am expericing windows xp update error 0x80240020, I am also are getting a blue screen about twice a week with 'irql_not_less_or_equal'   with the resultant crash. I am unable to install windows updates (though can download them)...can you please suggest some troubleshooting steps or solution.

I have tried 'fix it' and one or two other solutions suggested...to no avail.

thanks

Answer 1

[No] it is not the same issue...

Note that I did not ask if it was the same issue, I asked if it was the same computer.

That being said, the issues are, in fact, related:

...Failing to uninstall IE8 (and IE7) before doing a Repair Install will leave Windows (and any version of IE) in a "confused" state, hence your ongoing problems. Your ONLY recourse now is a clean install.

Please post any/all further follow-up in replies to your original, year-old thread => http://answers.microsoft.com/thread/99c58e4a-68ca-4663-9b02-27ee10b58a10

Answer 2

Hi TaurArian,

I will review the attachments and reply (in a timely fashion this time). 

thanks so much.

I do note that the 'work around' suggested in one of the attached articles is...to enable automatic updates...I have tried this and even on shut down the updates downloaded, will not install.

Further the other article details a registry log and items that should appear (under senslogin). None appear in my 'registry key' (??) and it provides no details as to how to add them. Is it not surprising that NONE appear?. The only thing that appears is '(default)  reg_52 (value not set)'.

Note...I am not a computer guru...far from it.

The other item discusses debigging following a 'irql_not_less_or_equal' blue screen crash. I will review and action and come back.

regards

Lethal42

Answer 3

You receive error 0x80240020 when you use Windows Update Web site, Microsoft Update Web site, or WSUS to install updates

http://support.microsoft.com/kb/910341   

also: http://marksxp.mvps.org/WindowsXP/bsod.php and

http://support.microsoft.com/search/default.aspx?mode=r&query=irql_not_less_or_equal&spid=global&catalog=LCID%3D3081&3081comm=1&ast=25&ast=28&ast=30&ast=31&res=10

Answer 4

Hi PA Bear,

Not it is not the same issue. Then other refers to 'favourites' in IE8. This one refers to the inability to install windows updates, and also documents the 'blue screen' crashes that are occuring a little more the weekly.

Answer 5

Is it the same computer as in this earlier thread of yours? => http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/when-trying-to-organize-favorites-the-organize/99c58e4a-68ca-4663-9b02-27ee10b58a10 (20 June 2010 thru 05 June 2011!)