Windows 10 not detecting keyboard or mouse on setup screen

Henry Wagner 16 Reputation points

Hello, I recently factory reset my windows 10 desktop and one it was ready for setup windows would not detect my keyboard or mouse rendering my computer unusable, please help.

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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  1. Sandy 11 Reputation points

    I had same problem. My System LenovoM91p. I tried to reset my windows 10. when its booting, my mouse and keyboard working fine in bios settings, but when its trying to install Windows 10. On first screen, i dont have access to keyboard and mouse. Any suggestions?100918-image.jpeg

    2 people found this answer helpful.

  2. Jenny Feng 706 Reputation points


    The mouse and keyboard drivers might have become corrupted, outdated, in your case it is also a possibility incompatible with your currently installed Windows.

    Do the mouse and keyboard show in BIOS?
    You may need to adjust some settings in your BIOS.

    1.Turn off your PC, then turn it on and simultaneously press F2, DEL or F12 (depending on your manufacturer) to enter into BIOS setup.

    2.Navigate to Advanced using the arrow keys.

    3.Go to USB Configuration and then disable USB legacy support.

    4.Exit saving changes and check if you’re able to Fix Mouse and keyboard not working in Windows 10.

    Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly.

    Hope above information can help you.

    1 person found this answer helpful.

  3. Anonymous

    I'd check the manufacturer's chipset has been installed. The chipset allows the operating system to find and use devices integrated into the mother board.

  4. Anonymous

    The pc manufacturer's website should provide a download. Do you have the brand and model number?

  5. Henry Wagner 16 Reputation points

    where do I find That, I have used this computer before I factory reset

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