This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 89%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
I have Outlook for Mac and have been unable to add a new Gmail Account with POP Settings. It was tricky to get to the IMAP/POP setup screen in Tools > Accounts, but once there, I can enter in all the details. When I click on Add Account, no success. Has anyone else had any success with POP setup in Outlook for Mac? Frustrated to say the least!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 84%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Hi @Patricia Hennessey ,
Welcome to our forum.
Considering your issue may be more related to Outlook desktop client, I added the Outlook tag to solve your issue better, thanks for your understanding.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Don't know if you fixed this yet or not, but I figured it out. Basically, with Google 2-Step verification, you need to create an App Password to use when setting up POP Gmail in Outlook for Mac. Just login to your Google account - go to your Security settings and look for App Password - use the program to generate a password key - this is the one you will use in Outlook as your PASSWORD and it should work right away. Believe me, I had to contact MS Support to figure this out. Good luck!
This issue isn't resolved yet. I'll give your suggestion a try and see how that goes. I hadn't turned on the two-step verification process on one of my email accounts. I've done that now, so I'll set some time aside to make the changes you mentioned and see how that goes. Thanks for the feedback and advice! Patty ;-)
Basically,this is not a MAC or OUTLOOK issue - this is a GOOGLE issue. Remember, Outlook just collects mail from Google POP server - it's a tool. Mac is just an operating system. Google is the controlling the authorization to do this process.
HOW TO SETUP OUTLOOK ON MAC - In Google, you need to create an App Password (not your Google Gmail password - that's different) to use when setting up POP Gmail in Outlook for Mac. To do this - login to your Google account - go to "Manage your Google Account" by clicking on you icon top right corner. On the next screen, click on SECURITY. In the section that says "Signing in to Google" under 2-Step Verification, you will find "App Passwords". Click the drop-down for Select app and choose "Mail" and then under Select device choose MAC. Click GENERATE and that is your new password for Outlook for Mac.
In Outlook, setup your POP account normally through the GMAIL instructions - make sure you turn on POP in you GMAIL settings. Now, instead of using your GMAIL password, you will use your spanking new GENERATED password.
I know - sometimes Google is the worst. Good luck!
I'm going to have to respectfully disagree with you. I've tried setting up my gmail account as a POP account and it doesn't work in Microsoft for Outlook nor does it work in Outlook.com. The Mac Mail doesn't support anything but IMAP or SMTP accounts. I don't want to leave my email messages out on the Gmail server, I want to be able to download them to my computer and place in the folders I've created on said computer.
Please see the attached .jpg of the message received when I attempt to use the new Outlook format for Mac. Gmail POP is not supported. This is an issue for me as that is what I use and I don't want to leave my messages out on Gmail's server forever. When will Microsoft support POP in the new Outlook format?
Hi @Patricia Hennessey ,
Thanks for your update and sorry for misunderstanding for your issue, I just focused on your original post about the crendential error when you tried to configure your pop account in normal version of Outlook.
As you know, the new Outlook for Mac is indeed not supported pop account now, but please believe that Microsoft are working on bring back this feature in the future, you could vote this idea in our uservoice, which may increase the priority for our engineers to create a possible option or feature that can be included in the future updates of the program. Let's give this "new guy" more time and patience and hope this feature would come soon.
Thanks for the update. I've added my feedback to the user voice community. It really is a shame that POP3 is currently not supported with the new Outlook for Mac. Over the years, I have faced different issues and it is usually due to the fact that Microsoft just doesn't want to support the functionality any longer. For example, I bought Outlook for Mac 2011 and was syncing all of my contacts, calendar/events from Outlook for Mac 2011 to my iPhone via iTunes. One day, it just stopped working. No notification, Microsoft just took that functionality away even though the sync button still appeared in Outlook. Really frustrating! I then had to scramble to figure it out since all of my contacts on my iPhone disappeared. I then figured out that I could get an Exchange account, store all of my contacts and calendar/events in that account and that would be sufficient. I have an Exchange account for my business, but I don't have that for my personal email accounts. I'm not going to pay for another email account nor am I going to pay Google for additional storage simply because Microsoft thinks POP3 isn't needed. Why should I pay for storage when I have 1 Terabyte on my Mac Desktop. Really, really, really disappointed with Microsoft's customer service right now.
Thanks for your reply, and sorry for the incovenience caused by the lack of pop-up accounts in the new Outlook for Mac. I do understand your need of pop account in Outlook, but please kindly believe that Microsoft has noticed it and is working on it now. We appreciate the time you take and hope that in the near future, this feature can be included. Thanks for your support and understanding.
@Jade Liang-MSFT , is there any update on where Microsoft is on supporting POP Gmail Accounts in Outlook?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 24%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
I've had all of the same exact issues as Patricia describes.
Patricia, how does one use an Exchange Account to sync iPhone contacts and calendar? I'd like to do the same.
Thanks.
