Cannot install updates, error code 800706F7

Question

I have 19 critical updates that cannot be processed and I get the error code 800706F7. I have tried the troubleshooter and Fix-it and neither resolved the problem. In addition, I also get from the Windows Activation Tech message that I may not be running Genuine Windows. The activation process has never completed. Also, I have IE 11 installed but cannot access it either. I just receive a fast flash on the page. I don't know if these problems are all related, or not. I have Windows 7 Home premium 64 bit purchased on 10/2011 with everything pre-installed. I have used Mozilla firefox and Avast Internet Security from the beginning. I have Malwarebytes Anti-Malware installed which recently found malware and removed it. I also have CCleaner installed and recently ran it hoping it would help with these problems. Java version 8, update 25 and Adobe Flash Player 15 are also installed. I hope someone can help as I find this very frustrating and am also concerned that I am not receiving the critical updates. Thank you.

Answer 1

My computer problems turned out to be massive. I finally had to have outside assistance and re-install the operating system. I appreciate all the suggestions and assistance provided here. Thank you all who responded.

Answer 2

Gosh it only took four months for Microsoft to reply to this issue...

I had to install a new operating system, which I purchased online.  It is 8.1, which takes some getting used to.  Now I have no more computer based Outlook, which I loved and used thoroughly.  I hate the online email, which I have always avoided and now am stuck with.

I tried and tried to get help for this "invalid" software error, and couldn't get help from anyone.  I am not happy about the added cost, when I live on a limited income.  I had a perfectly good operating system that I understood, and now have this mess.  I am a very unhappy customer....

Answer 3

Hello,

Thank you for keeping us posted.

Sorry for the late reply.

I certainly understand the inconvenience caused to you.

I would suggest you to try the following steps to install updates using the elevated command prompt and check if it helps.

1. Log in to Windows using an Administrator account.
2. Press the "Windows" and "R" keys on your keyboard at the same time to launch the "Run" application.
3. Type in "cmd" into the empty field and click "OK". The command prompt will appear.
4. Input the following command and press "Enter"

reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update" /v AUOptions /t REG_DWORD /d 0 /f

Note: This creates a registry key that enables automatic updates on your computer. 5. Input the following command and press "Enter"

net start wuauserv

Note: This starts the automatic update service on your computer. 6. Input the following command and press "Enter"

sc config wuauserv start= auto

Note: This configures the automatic update service to start when you boot your computer so that it will automatically check for and download updates when you start your system. 7. Input "exit" into the command prompt window and press "Enter" to close the prompt. 8. Restart your computer.

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

**How to back up and restore the registry in Windows**

http://support.microsoft.com/kb/322756

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Answer 4

THATS THE TRUTH! "MICROSHAFT"

Answer 5

Did nothing to help me with the problem!